Quality Assurance Customer

Jason E. Mealey

*** ***** ******** *****

Pontiac, IL 61764

Phone: 815-***-****

*.******@*****.***

OBJECTIVE:

Obtain a position where I can utilize and apply my research skills,

analytical problem solving skills, strong work ethic, leadership skills,

quality assurance, program development, and training experience.

EDUCATION - TRAINING - ACCOMPLISHMENTS:

Grand Canyon University, Ken Blanchard College of Business: Graduated 2010

with a Bachelors of Science in Applied Business Management and a Minor in

Communications.

Member of the Alpha Sigma Lambda National Honor Society.

R.R. Donnelley company courses: Performance Feedback, Interviewing for

Personnel Selection, Preventing Harassment, Human Resource

Forms/Procedures, Diversity, Bookbinding, Effective Communication, Gateway

to Leadership and "The Five Dysfunctions of a Team".

Skill-Path courses: "How to Excel at Supervising People" and "Communicating

with Professionalism and Diplomacy".

Blanchard Company courses: "Situational Leadership" and "Gung Ho".

EXPERIENCE:

R. R. Donnelley & Sons Mendota and Pontiac, IL January 1996 - April

2009

Operations Supervisor: March 2006 - April 2009

Training and development of 22 indirect reports and 43 direct reports

across three shifts.

. Ensure shipping commitments are met in a timely and efficient manner.

. Produce and deliver presentations, reports, analysis and

recommendations to management in a timely and efficient manner.

. Use available resources and initiate good business decisions based on

experience and job knowledge.

. Responsible for all areas of preliminary production involving a

minimum of sixteen print divisions.

. Follow proper procedures and guidelines for hiring and terminating

employees.

. Manage and direct personnel based on workload.

. Deliver positive and negative feedback and coach employees in career

development.

. Produce and deliver annual performance evaluations, manage wage

increases, and identify opportunities for individual improvement.

. Prepare concise reports on industry topics.

. Develop and communicate business processes, system changes, training,

and procedures.

. Analyzing and reconciliation of monthly invoices.

. Analyzing department and company expenses to ensure efficient

operations.

Desktop Operator, Electronic Page Make Up, Working Lead, Production

Coordinator and Supervisor: April 2000 - March 2006

. Performed typesetting, ad placement, art updates, and placement of

four-color scans through the utilization of various desktop

applications.

. Received and processed customer supplied electronic files in a timely

and efficient manner.

. Manipulated and corrected files to meet the customer's expectations

for their final product.

. Collaborated with technical service representatives and all direct

reports to ensure we are delivering the highest quality product

possible to our customers.

. Monitored daily production schedules to meet necessary customer

commitments.

. Tracked pressroom issues, investigated all incidents for actions

required to meet customer's expectations.

. Onsite and offsite customer contact to resolve file and system

problems.

. Trained, scheduled, evaluated, developed, and directed employees in

all departments.

. Participated in interviews for department job candidates.

. Worked as liaison between pressroom, bindery, quality, and customer

service departments.

. Demonstrated my willingness to assist with employee and production

issues.

. Worked directly in, and facilitated the implementation of the 5S

system.

. Executed four color image manipulation and file conversions.

. Received discs and network file transfers from customers via Wamnet

and dedicated T-1 line, preflight files for potential errors, and

output film/PDF files according to customer's specifications.

Conventional Page Assembler and Qualifier Operator: January 1996 -

April 2000

. Positioned text or ads according to specifications as requested by the

customer, and directed new employees when instructed.

. Responsible for combining edit and partial ads to form single page

film.

. Performed qualifier, single page dylux, color proofing, and plate

inspection operations when instructed.

. Evaluated four color negative films and executed qualifier operations

including the output of registered film in preparation for plate

making and page assembly functions.

SKILLS:

Microsoft Office Suite Microsoft Project

Microsoft Publisher Visio

Microsoft Outlook Acrobat Professional

Lotus Notes Self-Starter

In-Site Ad Management Server System Computer Proficient

Database Applications Problem Solving

Creo Trendsetter plate making Strong Analytical Skills

Veris color proofing Strong Communication Skills

Adobe In-Design Strong Initiative Skills

Strong Leader Strong Relationship Builder

Prinergy Quark Xpress

Adobe Illustrator Photoshop

Contact this candidate