Sales Customer Service
Resume:
Highly driven sales manager with **+ years of success achieving revenue,
profit, and market growth objectives. Background reflects strengths in
developing new business, managing and growing existing accounts, launching
new products and services, establishing a loyal customer base and
developing territories into extremely profitable markets. Highly regarded
for consistently delivering exceptional sales results through positive
leadership, strategic planning, and effective implementation. Open to
travel.
Summary of Qualifications:
V Sales & Profit Growth - Proven strengths in leading and delivering
continuous sales growth combined with ability to reduce costs and
overhead.
V Customer Satisfaction - Commended for exceptional, personalized,
relationship-building and customer service skills and ability to
present custom solutions that meet customer needs.
V Team Leadership - Led sales and operations teams to achieve
unprecedented goals as Branch Manager. Recognized for strong ability
to lead by example.
V Value Engineering - Assessed customer needs, partnered with engineers,
architects, and senior management, and offered products to meet
customer needs yet significantly reduce costs.
Service Reps, Inc ( Des Moines, IA
2008 - Present
A manufacturer's representative company serving commercial and residential
clients statewide, representing over 20 manufacturers.
Territory Manager
Managed and built Central Iowa territory of new and existing wholesale
accounts by forming strong partnerships with engineers, architects, end
users. Wrote, designed, and negotiated sales contracts and cultivated
business relationships with major wholesale account customers. Analyzed
client's technical and product needs, and devised and implemented sales
strategies to resolve issues and improve the client's systems and services.
Performed personal customer service to ensure client's needs were met.
Key Accomplishments:
o Doubled customer/account list within a two year period through
exceptional service and follow-up.
o Recruited to this role as a result of building a reputation with
customers, colleagues, and managers as a trusted professional who
strives for excellence and follows through on all commitments.
o Wrote and presented numerous "lunch and learn" sessions to both
small and large groups, resulting in increased knowledge of the
company's products and services for clients.
o Built and developed this brand new territory by utilizing a high
level of independent judgment and decision-making skills and
forming strong partnerships with customers.
Ferguson Enterprises
1995 - 2008
The largest plumbing & PVF wholesaler in North America, Ferguson
Enterprises is a wholesale distributor with operations spanning multiple
business groups.
Branch Manager ( Sioux City, IA ( 3 years
Led and managed wholesale branch location with $2.5 million in yearly sales
serving approximately 250 customers annually. Hired, trained, coached, and
developed sales, operations, and office staff. Managed profit & loss
(P&L), developed budgets, and assessed progress on a regular basis.
Analyzed weekly, monthly, and annual sales reports and developed strategies
to increase sales and decrease expenses.
Key Accomplishments:
o Turned-around underperforming branch by developing staff, assessing
competitive market position, and forming strategies to increase
profits and market share.
o Increased sales and profits by thoroughly training staff in
addition to adding new, more profitable product lines.
o Decreased expenses by establishing new inventory control procedures
and purchasing strategies.
o Developed and promoted numerous employees throughout the
organization.
o Conducted in-depth market assessment including facilitating a
customer panel discussion to learn true customer needs as well as
product / company strengths and opportunities.
Territory & Account Manager ( Omaha, NE & Des Moines, IA ( 10 years
Developed a local territory including large wholesale industrial accounts.
Managed territory effectively to reach current and prospective customers on
a regular basis. Routinely introduced and implemented new products to the
market, working with key decision makers to gain company support and buy-
in. Targeted new accounts and built business through networking, strategic
pricing, promotions, and exceptional service.
Key Accomplishments:
o Recognized for integral role in increasing sales levels and
improving customer satisfaction levels. Grew market location from
sales of $200,000/month to more than $500,000/month.
o Key sales leader which helped develop new market in Des Moines;
awarded Branch of the Year.
o Selected to attend "Leadership Institute", an internal program
designed to develop and invest in strong future company leaders.
o Provided leadership and sales training to newly hired account
managers as well as tenured territory managers. Shared information
to continue to facilitate creative sales strategies throughout the
market.
o Created marketing and sales reports to more effectively track
customer needs and sales.
o Developed and recommend sales strategies and solutions based upon
detailed analysis of customer business goals and specific technical
needs.
Trinity Christian College ( General Business ( Palos Heights, IL (
2 years competed
********@***.***
12306 Ridgemont Drive ( Urbandale, IA 50323
Robert Mabrey
********@***.***
"Robert continues to increase sales as well as gross margin profit ...
continues to grow his business
in areas we never had true growth in ... does an excellent job of
developing sales strategies and goals."
~ Mike Anderson, Past Supervisor
Page Two Confidential
SENIOR SALES LEADER
Education
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Robert Mabrey
********@***.***
515-***-**** ( ********@***.***
Experience & Achievements
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"Robert shows his leadership skills by example ... does not allow adversity
to distract him ... has demonstrated an ability to work successfully with
all levels of employees." ~ Stephen Lynch, Past Supervisor
Key Skills:
Sales Reporting & Planning
Staff Development & Leadership
P&L Management / Budgeting
Client Management Tools
Strategic Supplier Development
Performance Improvement
Value Engineering
Market Analysis
Sales Strategies
Account Expansion
New Business Development
makes good business decisions...very productive, his experience has
been helping in growing
the market ... which allows me to trust his decisions." ~
Stephen Lynch, Past Supervisor
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