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Quality Assurance Customer Service

Location:
Ridgeway, VA, 24148
Posted:
February 10, 2011

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Resume:

Iris R. Bethel

** ******** *****

Ridgeway, VA 24148

276-***-****

********@*****.***

Objective: Seeking a position in an office environment, where there is a

need for a variety of office management tasks including - computer

knowledge, organizational abilities, business intelligence and database

program use.

PROFESSIONAL EXPERIENCE

MillerCoors Eden, NC January 1990 - February 2009

Production Scheduling Analyst

. Established and maintained a 14 day SKU flow to project direct

material requirements and identify product shortages

. Developed the Daily Production Schedule for Packaging and ordered

appropriate direct materials

. Managed package and order swaps and assess the causes in order to

improve customer service

. Managed carry over orders on a daily basis to assure timely shipment

of orders

. Coordinated graphic changes to facilitate a non-disruptive impact on

production as well as to minimize the cost of obsolete materials

. Analyzed compliance to schedule and monitored package over-runs and

advised aging beer coordinator of such conditions to minimize overage

beer and finished goods losses

Material Expeditor

. Ordered can and bottle materials based on production needs

. Maintained necessary levels of inventory for production

. Communicated with vendors regarding materials

. Coordinated run out of promo materials in conjunction with production

lines and notified appropriate personnel

Employee Relations Administrative Coordinator

. Processed grievances, corrective actions, and layoffs/recalls of

production workforce

. Maintained attendance records for 795 production employees

. Administered the Packaging Maintenance overtime and assisted in

debugging new overtime program

Quality Assurance Clerk

. Provided clerical support for the Quality Assurance Department

. Created and distributed monthly, quarterly and annual reports

. Answered incoming calls and routed to appropriate department,

personnel

. Resolved issues regarding quality

. Scheduled meetings and conference rooms

. Typed reports and correspondence

National Building Systems Martinsville, VA 1983 - 1990

Systems Support Assistant; Senior Data Entry Operator

. Assisted in implementing and maintaining new computer system

. Installed software, trained and assisted users on personal computers

. Entered payroll data, purchases orders, receiving reports, matrix for

house quotes and various data transmitted to corporate office for

processing

. Reviewed reports for accuracy and distributed to appropriate

departments

. Updated inventory part numbers, ordered supplies and performed other

non-routine duties

. Performed clerical duties for preparation of various reports

Accounts Payable Clerk/Receptionist

. Processed invoices for payment, handled receiving reports, purchase

orders, credit memos, and freight claims

. Wrote checks for expense reports and various petty expenses

. Operated switchboard, greeted visitors and directed them to

appropriate personnel

. Promoted to Senior Data Entry Operator

Stone Container Corporation Martinsville, VA 1977 - 1983

Payroll Clerk/Receptionist

. Calculated and processed weekly payroll for hourly employees

. Prepared quarterly tax reports, W-2 statements, and other reports

relating to payroll

. Operated switchboard, greeted visitors, and performed various clerical

duties

Henry County Public School System Collinsville, VA 1972 - 1977

Secretary/Receptionist

. Performed various clerical duties for the Superintendent and several

supervisors

. Operated switchboard and various office machines

. Assisted bookkeeper with payroll for all school employees,

professional and non-professional

. Assisted with logging and distributing books to appropriate schools

Education Patrick Henry Community College Martinsville, VA 1986 - 1988

Associate in Applied Science - Data Processing

Skills Strong background in Computer Operations and various Computer

Applications. Knowledge and experience with following

software packaging: Word, Excel, Access, Paradox, and other

customized computer applications, type 70 WPM



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