Quality Assurance Customer Service
Resume:
Iris R. Bethel
Ridgeway, VA 24148
********@*****.***
Objective: Seeking a position in an office environment, where there is a
need for a variety of office management tasks including - computer
knowledge, organizational abilities, business intelligence and database
program use.
PROFESSIONAL EXPERIENCE
MillerCoors Eden, NC January 1990 - February 2009
Production Scheduling Analyst
. Established and maintained a 14 day SKU flow to project direct
material requirements and identify product shortages
. Developed the Daily Production Schedule for Packaging and ordered
appropriate direct materials
. Managed package and order swaps and assess the causes in order to
improve customer service
. Managed carry over orders on a daily basis to assure timely shipment
of orders
. Coordinated graphic changes to facilitate a non-disruptive impact on
production as well as to minimize the cost of obsolete materials
. Analyzed compliance to schedule and monitored package over-runs and
advised aging beer coordinator of such conditions to minimize overage
beer and finished goods losses
Material Expeditor
. Ordered can and bottle materials based on production needs
. Maintained necessary levels of inventory for production
. Communicated with vendors regarding materials
. Coordinated run out of promo materials in conjunction with production
lines and notified appropriate personnel
Employee Relations Administrative Coordinator
. Processed grievances, corrective actions, and layoffs/recalls of
production workforce
. Maintained attendance records for 795 production employees
. Administered the Packaging Maintenance overtime and assisted in
debugging new overtime program
Quality Assurance Clerk
. Provided clerical support for the Quality Assurance Department
. Created and distributed monthly, quarterly and annual reports
. Answered incoming calls and routed to appropriate department,
personnel
. Resolved issues regarding quality
. Scheduled meetings and conference rooms
. Typed reports and correspondence
National Building Systems Martinsville, VA 1983 - 1990
Systems Support Assistant; Senior Data Entry Operator
. Assisted in implementing and maintaining new computer system
. Installed software, trained and assisted users on personal computers
. Entered payroll data, purchases orders, receiving reports, matrix for
house quotes and various data transmitted to corporate office for
processing
. Reviewed reports for accuracy and distributed to appropriate
departments
. Updated inventory part numbers, ordered supplies and performed other
non-routine duties
. Performed clerical duties for preparation of various reports
Accounts Payable Clerk/Receptionist
. Processed invoices for payment, handled receiving reports, purchase
orders, credit memos, and freight claims
. Wrote checks for expense reports and various petty expenses
. Operated switchboard, greeted visitors and directed them to
appropriate personnel
. Promoted to Senior Data Entry Operator
Stone Container Corporation Martinsville, VA 1977 - 1983
Payroll Clerk/Receptionist
. Calculated and processed weekly payroll for hourly employees
. Prepared quarterly tax reports, W-2 statements, and other reports
relating to payroll
. Operated switchboard, greeted visitors, and performed various clerical
duties
Henry County Public School System Collinsville, VA 1972 - 1977
Secretary/Receptionist
. Performed various clerical duties for the Superintendent and several
supervisors
. Operated switchboard and various office machines
. Assisted bookkeeper with payroll for all school employees,
professional and non-professional
. Assisted with logging and distributing books to appropriate schools
Education Patrick Henry Community College Martinsville, VA 1986 - 1988
Associate in Applied Science - Data Processing
Skills Strong background in Computer Operations and various Computer
Applications. Knowledge and experience with following
software packaging: Word, Excel, Access, Paradox, and other
customized computer applications, type 70 WPM
Contact this candidate