Customer Service Sales

COLLEEN O'BRIEN

**** ********** **., *** ******* IL 60018

773-***-**** abhuyu@r.postjobfree.com

SUMMARY

Results-orientated Retail Administrative Professional with 13+ years'

experience in all facets of buying and merchandising delivering exceptional

customer service. Recognized for accuracy and attention to detail in

collecting appropriate data and reporting sales performance to senior

buyer. Known for being hardworking and efficient in monitoring budget

numbers, tracking trends, and executing action to expand sales while

reducing costs. Demonstrated track record of being a well-organized,

reliable, self-motivated individual that builds excellent partnerships with

vendors and co-workers. Displays confidence working at all organizational

levels with a positive "can-do" attitude in every task taken on.

EXPERIENCE

Nordstrom, Oak Brook, IL

1997 - August 2010

Interim Contributions Coordinator 2010 - August 2010

Maintained communication between office and non-profit organizations.

Responded to inquiries regarding company giving program as first point of

contact.

. Oversaw the monthly budgets of charitable donations and reported

progress on time.

. Improved reporting accuracy on distributed tax deductible monetary

donations to various organizations improving company image.

. Managed fundraising event calendar and executed all necessary details

in preparation of events: invitations, program advertisements, in a

timely manner ensuring success.

. Assisted with the interview process of the company scholarship program

ensuring applicants felt relaxed and comfortable.

Buying Office Assistant 1997 - 2010

Women's Designer, Kidswear Girls, Women's Shoes, Men's Furnishings, and

Fine Jewelry

Assisted in the overall daily maintenance of a retail buying office with an

overall $1M

budget. Coordinated travel arrangements, including air fare, hotel and car

rental for buyer market

trips and store branching visits. Reconciled expense reports supporting

buyer in processing payment

of corporate credit card.

. Analyzed sales reports determining buy plans increasing accuracy of

budget.

. Developed and created profitability spreadsheets providing buyer with

an accurate tool in communications with counterparts and senior

management.

. Maintained and tracked purchase orders improving efficiency in

inventory level.

. Analyzed inventory levels and made adjustment when necessary to

support sales.

. Partnered with vendors in returning defective merchandise to optimize

customer satisfaction.

. Interacted with 35 department mangers nationwide developing strategies

maximizing achievement of corporate goals.

Saks Fifth Avenue, Internship, Sales Associate Women's Contemporary

Sportswear 1995 - 1996

MAJOR ACCOMPLISHMENTS

Two time recipient of the "All-Star" Award. This award is presented to a

Nordstrom employee who displays exceptional customer service.

EDUCATION

Bachelor of Science, Fashion Merchandising, Northern Illinois University,

DeKalb, IL 1996

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