Customer Service Sales

K aren Lynn Mason

***********@*****.***

586-***-****

***** ********

Har rison Twp., M I 48045

Objective: To obtain a full-time employment in an industry that will utilize

my technical skills and experiences with the opportunities to

significantly cont ribute to your company’s growth.

Work : Galeana’s Van Dyke Dodge

Warren, M I

Experience: Lease/Internet Sales September 2001-

January 2011

• Responsible for overseeing both new and used automotive customer

l eads th ru lease and internet customers to increase productivity.

• D aily customer quoting and follow up to develop strong customer

r elations.

• Exceptional leadership, organizational, customer service and

communication skills for follow up on all sales consultant prospects

i n dealership data base.

• Ability to easily grasp and put into to application new ideas,

concepts and techniques while updating Reynolds, dealership

w ebsite, and Dealer Specialties.

• Proficient in computer skills, especially office & administration

skills.

• M aintained high dealer standards, customer satisfaction and

q uality of service th ru Chrysler Academy.

• Established & setup customer lease end customer inspection

p rocess to estimated damages and any over mileage while review

next vehicle needs.

• Supervised actions of at least one other employee.

• R eviewed all lease tu rn in paper work.

• Grounded and confi rmed all Chrysler and Gm Lease vehicles for

p ickup.

M PSI/NEX IQ S terling Heights,

MI

C ustomer Service J uly 2000-

A ugust 2001

• Customer Service.

• Sales /telemarketing.

• Processed orders, shipping documents and confi rmed deliver to

customers.

F i rst of America Bank C lawson, M I

CSR I I A pril 1989-July 2000

• D aily Branch Operations.

• T eller Supervisor.

• D aily customer service.

• Account opening.

• L oan processing.

• H andling of branch cash.

• B ank product and services sales/appointment refer rals.

• Supervisor/team leader.

EDUCAT ION C hrysler Academy

2007-2011

A merican Banking I nstitute

1990-1997 H ead Teller/CSR I I Certified

F armington H igh School

F armington M I

Secretarial

1977

MS Office (Word, Excel, PowerPoint),

S KILLS C hrysler Digital website/Inventory

design,

R eynolds, Dealer Connect, Gmac- dealer, Dealer Specialties, Cobalt,

D ealer T rack,

A uto Base, Dealer-Facebook/Twitter account, self-motivated team

p layer.

R EFFRENCES Available upon request.

Contact this candidate