Customer Service Administrative Assistant
Resume:
Ashley C. Simmons
***** ********** *** ****, ** 48237
abhuvc@r.postjobfree.com
Passionate, caring, and self-motivated Administrative Assistant looking to
obtain a full time position at your organization where I can utilizing my
receptionist and customer service expertise
Skills and Abilities
. ~MS Word ~PowerPoint ~Excel~Quick Books ~Outlook ~Internet ~Multi-
line Phone Systems
. Strong typist, proven 40+ wpm with 98% accuracy.
. Exceptional work ethic, posses high level of integrity
. Upholds confidentiality and motivated to achieve organization
success
. Effectively interacts with a diverse staff, collaborates with cross-
functional teams
. Demonstrates the ability to make critical decisions under pressure
Work Experience
Receptionist
. Greet clients, log in client arrivals in the computer, answer phones,
post payments, bank statements, schedule appointments and confirm
appointments
. Self-directed, focused and posses excellent attention to detail in
performing high level functions
. Inventory supplies for office, order supplies, prepare and make bank
deposits, accept payments, (cash, credit cards, and debit cards) use a
10-key adding machine, fax machine, copier
. Show customers to designated rooms, obtain customer information,
provide customer service, file and prepare documents
. Solid communication capabilities and proven capacity to interface
effectively with diverse audiences
. Broad knowledge of and success in organizational operations, worked
directly with a staff of 55
. Talent for quickly acquiring expertise in new systems and procedures
. Entrusted with the collection and recording of billing, banking,
travel, and dining information, maintaining 100% accuracy.
. Generated Integral reports for leadership and administrative purposes
. Mass Mailings, postage machine operator, weighing of products,
delivery of mail to different departments
Customer Service
. Obtain information for customers to resolve concerns
. Contact clients of any changes to account or appointments
. Update customer information in the computer systems and files
. Interacted routinely with 120 repeat customers on a weekly basis
. Established and maintained professional relationships to ensure repeat
clients
. Adopted a personal philosophy: "The satisfaction of my clients equals
my job satisfaction"
.
Employment History
Receptionist
Soaring Eagle Casino 1 year
Customer Service K
Mart Corporation 4
months
Reporter Isabella RESD
3 months
Counselor Camp Allyn/Stepping Stones Center
3 months
Assistant Event Specialist Classic Fare Catering
9 months
Education
Lawton Career Institute Paralegal
In Progress
Central Michigan University Journalism
3 years
Thomas M. Cooley High School Diploma
2006
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