Customer Service Manager

Kevin S. Hughes

**** ****** ***** ***** ? Suwanee, Georgia 30024

860-***-**** Cell ? *************@*********.***

http://www.linkedin.com/in/kevinshughes

SUMMARY

Team-oriented, results focused, financial management executive with a

unique blend of technology and business skills. Experienced in

manufacturing, distribution, and services organizations. Demonstrated

leadership in systems integration, organizational excellence improvements

and positive financial impacts. Expertise and Core Competencies include:

Financial Re-engineering Shared Services

Mergers & Acquisitions Expense Controls & Reduction

Info. Systems Management Capital Budgeting & Administration

Month-end Close & Var Analysis Matrix Management

Benchmarking and Competitive Analysis Public Accounting

Cost Management Insurance Industry Experience

Activity Based Costing & Mgmt System implementation and integration

EXPERIENCE

unisource world wide (Bain Capital Company), Norcross, GA 2003-2010

Regional Controller East Region and US (2007-2010)

Managed a staff of three professionals. Inventories monitoring and

controls for 20+ divisions. Controlled $120 million in Supply Chain

variable spending and $77 million fixed spend. Inventory averaging $185

million. Annual Sales $5 billion. Month end closing, fixed asset

inventories, monthly financial reviews, corporate expense reporting and

budgeting, physical inventories and reconciliations.

. Significantly contributed to a large reorganization within the finance

group at Unisource consolidating accounting functions into

Jacksonville and St. Louis creating shared services that resulted in

cost reductions of over $1.6 million.

. Transitioned from Windsor, CT to Atlanta, GA to spearhead a new

regional finance team, and staffed new team of three senior analysts.

. Controlled all accounting functions for a $25 million Paper

Manufacturing Converting division.

. Established and successfully monitored customer consignment and

advanced billing inventories in excess of $50 million.

. Built and implemented the process for the outsourcing of $1.2 million

in excess logistical capacity.

. Served on the company's Demand Management Steering Committee.

Provided leadership and direction for IT projects.

. Conducted monthly financial reviews for 60 divisions.

. Provided profitability decision models for sales and supply chain

operations on new business supporting customer needs

. Improved Physical inventory control and planning for 20+ divisions

while reducing reserve requirements from improved control that saved

$2 million annually.

. Restatements of reorganization of customer service, supply chain and

corporate expenses back three years to reflect proforma financials.

. Provided solutions for closing gaps in organizational and financial

processes

Kevin S. Hughes Page Two

unisource world wide (continued)

Controller of Customer Service Centers and Operations Northeast Region,

Windsor, CT (2003-2007)

$650 million region. Managed four direct reports with a group of 18 for

Financial Quality Assurance, billing, vendor rebates of $24 million

annually, and item maintenance, weight average costing, financial

reporting, and analysis. Consolidated key measurements for management

assessment of operations. Involved in the implementation of expense

projects, budgeting, forecasting and new financial reporting tools.

. Worked closely with Distribution Flow Centers to improve and control

transactional quality.

. Implemented revised group mission and objectives that increased

clarity of purpose, accountability and strategic role within team.

. Interfaced with Purchasing, Sales, Marketing and Operations providing

leadership that reduced expenses, improved controls which resulted in

the consolidation of customer service reducing cost by $.5 million.

. Led team documentation of process and procedures that improved process

standardization across the region and country. Developed Web Portal to

house processes and procedures for user easy access.

. Integrated general ledger productivity model attached with weighted

average inventory costing systems.

. Developed and implemented database models to track and file all

rebates and contracts that improved vendor rebate reporting and

tracking by reducing the non-compliant requests and costing errors by

8%.

. Provided leadership to various national improvement task forces,

including task forces on weighted average costing and business

reporting discipline improvements that led the way for strategic

consolidations of functions and processes.

. Utilized production tools including Oracle Discoverer Data Warehouse,

Visio, Excel, Word, Access, and PowerPoint.

. Directed national financial leadership team engaged in inventory

processes, procedures, billing, AR, AP and results oriented projects

to consolidate to Shared Services organization.

Assistant Controller (2003)

robert half international, Hartford, CT 2003

Consultant Cost Management, Budgeting & Forecasting Projects

Designed process and project plan to update the domestic and international

standard costs. Utilized Hyperion reporting software and access data base

tools

. Provided leadership and analysis to $4 billion Fortune 500 company

capability study to change costs throughout the world. BPCS and SAP.

This came after major overseas relocation of all manufacturing while

materially restating costs throughout the world

cigna-health care, Bloomfield, CT 2001-2002

Director of Expense Management & Projects

Consolidated key measurements for management assessment of operations.

Involved in monthly budgeting and implementation of expense projects.

Implemented new financial reporting process tools

. Re-designed Healthcare complex reporting work flow and process

improvements resulting in significant savings opportunities while

implementing a financial budgeting, planning and reporting tool

(Khalix).

. Integrated and synergized subsidiary operations and home office

reporting of $3.8 billion of expenses.

. Eliminated redundancies in age-old account and entity reporting

structures while implementing one common consolidated financial

program

Kevin S. Hughes Page Three

abb group companies, CT, SC and FL 1989-2000

ABB Business Services, Inc., Norwalk, CT (US Headquarters)

Senior Financial Manager, (2000)

Shared Services Integration Manager for Information Infrastructure

Organization (50 locations). Provided leadership and financial

justification in a matrix environment to create a shared IT infrastructure

ABB Combustion Engineering Services, Inc., Windsor, CT (1994-1999)

Controller / Financial Team Leader Boiler Services - Technical and

Construction Services,

Four operational profit centers with 22,000 employees hired annually.

Annual sales of $250 million.

Provided leadership for 22 FTE; Duties for all strategic and financial

planning, budgeting, forecasting and reporting for operations. Oversaw

fixed assets, eight warehouses equipment rentals, and pricing, field

reporting and contracts costing percent completion.

Circuit Breaker Division, ABB Power Transmission & Distribution Co., Inc.,

Florence, SC (1991-1993)

Division Controller

Sales $30 million annually. Managed a staff of three for general ledger,

I/S, accounts receivable, cost accounting, accounts payable, financial

reporting, budgeting, forecasting, strategic planning, costing new product

development, cash management, supply management and audit. Responsibilities

included reliable product and project cost data for marketing, project

management, and manufacturing control.

Cost Accounting Manager, ABB Power Distribution (1989-1991)

ADDITIONAL RELEVANT EXPERIENCE

ARROW AUTOMOTIVE INDUSTRIES

Cost Accounting Manager

MASCO TECH, INC. Automotive Segments

Accounting Manager and Plant Controller

HAYS & COMPANY, INC.

Staff Accountant

EDUCATION

MS, Management, 2000, Rensselaer, Troy, NY / Hartford, CT - GPA 3.9/4.0

BS, Business Administration, Accounting, Marshall University, Huntington,

WV

Contact this candidate