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Customer Service Sales

Location:
Bryan, OH, 43506
Posted:
November 17, 2010

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Resume:

MICHELLE R. GOTSHALL

***** *.*. #**

Bryan, OH **506

419-***-****

abhutl@r.postjobfree.com

PROFESSIONAL SUMMARY

Over twenty-seven years of operations and human resource management

experience in a manufacturing environment. Strong background in planning,

managing production schedules and capacity, worker's compensation, pension

plans, contract negotiation and benefit administration.

PROFESSIONAL EXPERIENCE

WILSON AUCTION & REALTY CO., LTD., Bryan, OH 2008-Present

Advertising Specialist & Realtor, State of Ohio

Responsible for the advertising and assisting with the day to day

activities associated with the auction side of the company's business.

. Research and write auction ads.

. Assist with design of auction ads and web support.

. Responsible for negotiating costs for advertisements locally and

nationally.

. Responsible for $1.6M of cost allocation and budget containment relative

to auction advertising.

. Responsible for tracking advertising schedule attainment.

PLASTECH, Bryan, OH 2006-2008

Supervisor, Molding

Responsible for staffing, directing and managing day to day molding staff,

consisting of jobsetters, processors, maintenance, general labor and

associates and the activities concerned with the manufacture of the

company's plastic injection products.

. Directed molding staff of 40 union employees and two salaried employees.

. Responsible for initial disciplinary actions and hiring of temp to full

time associates.

. Administered labor contract agreement.

. Tracked and managed all unapplied labor.

. Responsible for schedule attainment.

. Analyzed press capacity and manpower requirements to allocate resources

effectively.

WILSON AUCTION & REALTY CO., LTD., Bryan, OH 2001-2006

Realtor, State of Ohio

Responsible for booking and promoting auctions. Listing and selling real

estate. Clerking, cashiering, and auditing of auctions.

. Received Ohio Association of Realtors Presidents Sales Club Award of

Achievement for Sales in excess of $1 Million for 2004.

INGERSOLL-RAND/ARO CORPORATION, Bryan, OH 1975-2001

Team Leader, Piston Pump Focused Factory 2000-

2001

Responsible for directing, coordinating and managing day to day industrial

staff, consisting of machinists and assemblers and the activities concerned

with the production of company products.

. Directed industrial staff of 21 union employees.

. Initiated quality and safety training for assemblers and machinists.

. Responsible for initial disciplinary actions.

. Administered labor contract agreement.

. Analyzed capacity and manpower requirements to allocate resources

effectively.

Interim Operations Manager, Troy, Michigan 1999-

2000

Responsible for the machining, fabrication, painting and refurbishment

operations and continued to support the overall business objectives of the

Johnstone Business Unit.

. Facilitated the relocation of the assembly business operations.

. Managed production schedules and capacity.

. Managed employee relations, hiring, termination, and payroll.

. Conducted employee communications and health and safety meetings relative

to business.

. Managed 31 direct reports.

Material Planner, Diaphragm Pump Focused Factory 1996-

1999

Responsible for controlling the flow of materials through the shop floor,

assembly, and shipping to satisfy customer demands and meet the goals of

the business.

. Analyzed MRP output and released manufacturing orders.

. Instructed team members on daily assembly build schedules

. Directed hourly work force in the absence of Assembly Team Leader.

. Implemented, executed and maintained Kanban/Pull System.

Employee Benefits Administrator 1992-

1996

Responsible for administering insurance, benefit programs, pension plans,

merit scholarships and the stock and savings plans for four Ingersoll-Rand

facilities.

. Interviewed hourly candidates for bargaining positions.

. Conducted yearly "Benefits Meetings" and enrollments for all hourly and

salaried employees.

. Administered Worker's Compensation; evaluated all claims. Realized cost

reduction of $40,000.

. Co-chaired joint union/management safety committee.

. Implemented a smoking cessation program for the Bryan facility.

. Assisted in the plant closure and conducted exit interviews for two

Ingersoll-Rand facilities.

. Developed and administered severance packages.

. Assisted and compiled information relative to the negotiation of two

union bargaining contracts.

. Assisted with the implementation of Bryan's Employee Assistance Program.

. Implemented health care deductions/direct deposit for hourly and salaried

retirees pension checks.

Piston Pump Buyer/Planner 1990-1992

Responsible for purchasing and controlling the flow of material into the

company to satisfy customer demands and meet the goals of the fluid

products business division.

. Planned order quantities and delivery schedules of production materials.

. Balanced materials inventory objectives with production and vendor

delivery schedules.

. Provided material based on cost effectiveness, timely delivery and

acceptable quality. Directly responsible for a group expenditure of

$10M+.

. Support sales in excess of $60M.

. Member of "Aro's Purchasing Team" that achieved over $1 million in cost

improvements.

Airtool Production Control Analyst 1986-

1990

Government Contract Administrator 1979-1986

Secretary, Customer Service 1975-1979

EDUCATION

Masters of Business Organization and Leadership, The Defiance College,

Defiance, Ohio

Bachelor of Arts, Marketing & Business Administration, The Defiance

College, Defiance, Ohio

State of Ohio Real Estate License, Hondros College, Toledo, Ohio

PROFESSIONAL DEVELOPMENT

Worker's Compensation (State of Ohio) Quality Advantage

Inventory Management (APICS) Workplace Ergonomics

Northwest Ohio Board of Realtors National Realtor's

Association

COMPUTER SKILLS

Microsoft Office, Excel, Access, Power Point, AS400, Microsoft Outlook 2007

REFERENCES

Available upon request.



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