Sales High School

CRISTAL GUERRA

***** ****** **** **** ****, Texas 77493 210-***-**** abhus0@r.postjobfree.com

OBJECTIVE

With an impressive track record of success providing swift resolution to customer’s complaints,

ultimately repairing trust and winning loyalty. Excellent communication skills and always welcome the

challenge of solving problems!

WORK EXPERIENCE

Team Express 5750 Northwest Parkway Suite 100 San Antonio, Texas 78249

Sports and Physical Recreation

Bilingual Call Center Representative

January 2014 -2015

Answer Phones to respond to orders, general customer inquiries, invoice questions, and customer

complaints. Project a professional company image through phone interaction.

* Answer Phones and Respond to customer requests.

* Sell Products and place customer orders in computer system Minisoft

* Provide customers with product and service information

* Up sell products and services

* Transfer customer calls to appropriate staff

* Identify, research, and resolve customer issues using computer system.

* Follow-up on customer inquiries not immediately resolved

* Complete call logs and reports

* Research billing issues

* Research misapplied payments

* Recognize, document and alert the supervisor of trends in customer calls

* Recognize process improvements

* other duties as assigned

Redondo Tile & Stone LLC 12118 Radium St, San Antonio, TX 78216

Construction - Residential & Commercial/Office

Bookkeeper/Administrative Assistant

May 2013 - December 2013

Perform administrative and office support activities for multiple supervisors.

Making telephone calls, receiving and directing visitors, word processing, filing, and faxing.

*Create Invoices

*Receive Payments

*Sales Tax

* Payroll

* Filing

*Answer Phones

Louis Shanks Fine Furniture 14602 Huebner Rd Suite 110, San Antonio, TX 78230

Bilingual Receptionist

February 2012 - April 2013

*Greet Customers

*Answer Phones

World Car Nissan 12908 N Interstate 35, San Antonio, TX 78233 210-***-****

Multi-line phone system, Bilingual,

CSR/ Sales Associate

November 2009 - January 2012

*Greet Customers

* Contracts

*Present Vehicles

* Sell Vehicles

United American Health Insurance 11500 Northwest Fwy Houston, TX

Sales Appointment Coordinator

June 2008 - October 2009

*Set Appointments for Sales Associates

EDUCATION

High School or equivalent,

Gateway High School

Some College Coursework Completed, COMPUTER NETWORKING,

June 2013 - December 2013

ITT Technical Institute San Antonio, Texas

SKILLS

• Microsoft

• Excel

• Bilingual

• Multi Line Phone

LANGUAGES

• English

• Spanish

INTERESTS

Football, Cooking / Baking, Books/Reading, Dancing

Contact this candidate