Ashley D. Bell

*** ***** ***** # * **

Tallahassee, FL 32304

Phone: 321-***-****

Email: abhuqy@r.postjobfree.com

Objective: To obtain career that will allow the utilization and enhancement of technical, analytical, interpersonal,

creative and business skills in the areas of government and finance.

Skills Profile

* Extensive experience in customer service and relations

* Excellent written and verbal communication skills

* Extremely productive in a high volume, high stress environment

* Proficient in the use of, Microsoft Office 2003 and XP, Architectural Desktop, Dreamweaver, Adobe Photoshop,

Adobe Illustrator, AutoCADD, Quark XP, type 45 wpm

* Self starter with a “can do attitude”

* Well organized, with an eye for detail

Experience

COLLINS CENTER FOR PUBLIC POLICY

Tallahassee, FL

Consumer Service Representative

08/09-Present

* Placed and received in/out coming calls to consumers

* Processed documents to close out foreclosure cases

* Scheduled mediation meetings with attorneys

* Responsible for researching and resolving phone and correspondence

*Scheduled financial counseling meetings with attorneys and/or homeowners

*Worked closely with the 1st, 9th, and 11th circuit judges and courts

*Worked closely with the Compliance Officer in our department

* Educated the clients on the home foreclosure process and helped them schedule mediations

* Assisted in the training and development of new employees

* On call to assist with any "special projects" that arise within the Department

FLORIDA DEPARTMENT OF FINANCIAL SERVICES

Tallahassee, FL

My Safe Florida Home

07/07-08/09

Program Specialist I

* Assisted in the development of power point presentations for legislative and other government staff

* Assisted in the training and development of new employees

* Created and continuously updated multiple excel spreadsheets containing vital grantee data

* Provided clients with the necessary documentation to resolve their insurance needs

* Processed a high volume of homeowner applications for property grant reimbursement

* Responsible for analyzing grant and reimbursement documents to provide accurate direction for consumers

* Generated and mailed approved medical exemption and grant extension letters

* Contributed to monthly program newsletters (photography)

* Responsible for researching and resolving phone and correspondence inquiries

* On call to assist with any "special projects" that arise within the Department

BARNES & NOBLES

Tallahassee, FL

Customer Service Specialist

07/06-09/06

* Helped customers and merchants identify services/products that best suited their needs

* Provided friendly advice to a wide range of people, promoting Barnes & Nobles customer-oriented image

* Handled emotional customers with delicacy, listening empathetically while maintaining company policy

PAC SUN

Orlando, FL

Sales Associate

06/05-01/06

* Provided top-quality service and received commendations from customers and management

* Assisted in the training of new sales associates

* Arranged appointments and meetings with clients for major store events and promotions

* Open multiple lines of credit accounts for customers and businesses

FOREVER21

Tallahassee, FL

Sales Associate

03/05-5/05

* Provided support to the sales team, ensuring all sales and service objectives were met

* Met all weekly sales quotas specified by the organization

* Generated repeat business through successful client follow-up

Education

FLORIDA AGRICULTURAL & MECHANICAL UNIVERSITY

Tallahassee, FL

Major: Graphic Design and Photography

Minor: Broadcast Journalism/ Magazine Production

August 2003 – May 2011

At-large member, NAACP

Special Awards and Recognition

* Received recognition of excellence with a personal letter of appreciation from CFO Alex Sink

* Employee of the month for August 2008 and April 2009

References Available Upon Request

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