Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Citrus Heights, CA, 95610
Posted:
February 12, 2011

Contact this candidate

Resume:

Resume of James A. Young

**** *********, #*

Houston, Texas 77023

832-***-****

Professional Highlights

Excellent in research; trained in TQM and Statistical Process Control, Teams/Facilitation and

Macro Systems Analysis; former Management Consultant to 25 hospitals with special emphasis

in creativity, mind-mapping and micro and macro-process integration; trained in deadlines; former

production manager/trainer. Bilingual in Spanish; lots of international travel; able to relate to

foreign cultures.

Two years as TQM/Customer Service/Creativity curriculum developer and associate

management consultant to 25 leading hospitals; instructor and liaison to top executives of multi-

million dollar hospitals; included research, lectures, and public speaking; also hosted classes with

acknowledged leaders and "geniuses" in helping to teach associative as opposed to linear

thinking; mind-mapping, macro-process analysis, statistical process control, teams and facilitative

management structure, and general management theory under the D. Edwards Deming and other

models.

Ten years as a journalist; twice promoted to chief reporter because of excellence; chosen and

sent, also by merit, on assignment to Israel and Washington D.C.; began as assistant copy editor

and reporter for a university newspaper and finished as a stringer reporter for the well-known

Houston Chronicle; very experienced at interviewing and one-on-one communication.

Journalistic highlights include the following:

Interviewed former world champion heavyweight boxer, George Foreman; covered inaugural

ball of President George Bush, Sr.; covered Ronald Reagan-Michael Gorbachev S.A.L.T.

treaty negotiations; selected to go to Nicaragua as a war correspondent in the

Contra/Sandanista conflict; exposed a cover-up in the office of Sen. Edward "Ted" Kennedy;

covered the South Africa apartheid conflict and Zimbabwe war by stringer interviews; covered

AIDS beat and interviewed Dr. Robert Gallo of the World Health Organization; covered animal

genetics and cloning, long before it was in the forefront of controversy. Sent to Israel to cover

terrorism. Interviews with other sports and musical celebrities.

Three and a half years teaching; six months in elementary and the remaining three years in high

school and middle school; worked initially as a substitute but later entered the alternative

certification program and also worked long-term fill-ins at High School for Performing and Visual

Arts; skills gained here are useful also for group speaking

Computer literate: One year as the manager of a desktop publishing department at a Kinko's at

the University of Houston; began as a retail sales agent and copy machine operator, but was

promoted to manager of the department; designed logos, conceived and edited advertising copy;

designed and/or typeset business fliers, brochures, invitations and business logos; composed

resumes, typed thesis dissertations, composed business letters, and in general, performed all

common tasks related to word processing and graphics in either business or academic settings.

Total of 20 years using computers, primarily for word processing (Microsoft Word and Works)

processing, but also including use of Excel for spreadsheets, and Power Point and other

presentation software and Aldus Freehand for graphics production.

Academic Highlights

Twice studied under Pulitzer Prize winning fiction writer, Dr. Donald Barthelme at the prestigious

Creative Writing Department of the University of Houston, which is consistently ranked as one of

the top five such universities in the USA; my grades were B+ and A in those classes

Got to perform one scene from one of my dramatic plays in front of the award winning

playwright, Edward Albee, author of "Who's Afraid of Virginia Wolfe?"; he gave the scene very

good reviews.

Studied Modern American Drama under the renowned, Dr. William Pryor, literary critic and

close personal friend of Tennessee Williams, author of "Cat on a Hot Tin Roof", "Streetcar Named

Desire" and "The Glass Menangerie"; Dr. Pryor shared regular anecdotes and reflections about

his friendship with Mr. Williams, who, at that time, was still alive and in regular contact with Dr.

Pryor; was personally the most inspiring class of my academic experience

While in a course, The British Novel, I was assigned the task of writing a short novella; the

professor, Dr. Irving Rothman, gave me an A+ on the piece and asked me to send it to the

prestigious The Atlantic Monthly magazine; the piece was declined but it was an honor to have

been asked.

Fiction reviewer-literary critic of the University of Houston's literary magazine, Domestic Crude

Academic Background

Approximately 200 hours at university level with emphasis (unofficial minors) in Science,

Creative Writing and Spanish; also have mechanical background (seven years as millwright/pipe

mechanical worker), so, I understand shutdowns, firsthand.

Synopsis

I returned three years ago from Russia, having worked as a professor at three universities,

where I taught American Culture and Management/Leadership principles to advanced English

speakers. I love teaching/training and also have office skills, and have used those skills since

2006 in working with Chinese delegates, working as a first tier contractor with Global UniSource

for the University of Houston’s Center for Public Policy and Technology Department.

In addition to the above-mentioned office skills, I am also skilled in the “blue collar” disciplines of

carpentry (worked as a carpenter in Aghanistan for KBR in 2004), field machinist/millwright

(robots for Daimler Chrysler and turbines and various hydraulics, pumps and motor installations

for GE/Westinghouse and Seimens in various cities in the USA) and in the petrochemical

machinery maintenance for major oil refineries such as Exxon, Lyondell-Citgo, Chevron, etc.

along the Houston Port crude oil inlet.

These skills, along with those useful for handyman and housing construction trade abilities, make

it possible for me to assist field missionaries in a variety of situations. Of particular interest to me

would be the installation of “clean water” projects in remote living areas.

My reporter and office communications skills make it possible for me to help in an administrative

capacity. I also type about 50 words per minute.

Employment History

July 2006 to Present, though currently on honorable leave of absence

Program Coordinator, Global UniSource and various Chinese delegate training and service

groups

Hosting/serving Chinese delegates to arrange various meetings with various professional

speakers, arranging meetings, itineraries and generally hosting various “best practices”

benchmarking meetings for continuing professional education, in addition to teaching English

and Journalism classes on a freelance and/or subcontract basis at the University of Houston,

Central Campus; arrangement of business meetings, confirmation and arrangement of hotel

reservations, and served as chauffer for groups of up to 30, coordination for groups of up to

100; responsible for travel arrangements; group meals; regular meetings with intermediate and

upper level business and governmental Chinese delegates, often in Houston’s City Hall;

responsible for transportation; transportation maintenance schedule and timesheets – in

charge of hiring and firing of drivers and maintenance of vehicle fleet -- travel throughout Texas

and occasionally including travel to the West Coast (California, Washington state, Oregon) as

well as Canada and the southern U.S. Gulf Coast (New Orleans); the various training groups

included the various sectors of agriculture, petroleum management, accounting, auditing,

finance, law and property management, and various sectors of business training related to

infrastructure and public policy, often in conjunction with University of Houston’s Center for

Public Policy. Regular interfacing with mid and high level executives, often with them

depending upon my discipline in order to stay on schedule.

Second job; 20 years prior to current; performing musician and singer-songwriter in Crying

Moon band; professional (but part-time) concerts at various nicer restaurants and wine bars in

the Houston area -- web page at www.cryingmoonband.com; frequent leading in worship as a

guitarist and songwriter.

Third job; February 2009 to Present: Independent contractor as Audio Visual Sound

Technician, setting up industrial and commercial stages, lighting, audio and actual coordination

of live productions for various corporate meetings, including large private parties, professional

large scale music events and all facets of social, professional and entertainment related

events, from intimate gatherings to stadium-size conferences and concerts; first-tier clients

include George R. Brown, Reliant Stadium, Continental Airlines, South by Southwest music

festival in Austin, Texas, etc.

Note: Many odd jobs – 13 in all – were done during a four-month period from June 2009 to

September 2009 because of an unavailability of work as Program Coordinator with Chinese

delegates. The suspension was enacted because of a medical prohibition on traveling

mandated the Chinese government as a response to the dangers of swine flu. On Sept. 4 th,

2009, my Program Coordinator position resumed normal operations. Other jobs included

during this time were several house sitting/pet sitting jobs, repairs to the landlord’s various

rental properties, the starting of a motorized bicycle micro-business, various carpentry jobs,

and various transportation/delivery jobs. I try to stay busy! The sometimes unpredictable

nature of my work with/for Chinese delegates, due to their public policies, is a major reason for

my seeking new employment.

References available upon request.



Contact this candidate