Sales Quality Assurance

James O'Connell

**** ***** **., ***********, ** *0637

TEL. 301-***-**** **********@*****.***

ACCOMPLISHMENTS

Over ten years of experience planning, staffing and budgeting business

operations generating up to $20 million in annual revenues; Seven years

working in Non-Profit Organizations; Full P&L responsibility; Leader with

expertise in developing and executing strategic business initiatives

achieving profitable results in US, Latin America, Europe, Asia,

possessing strong command of international business protocol in Sales and

Business Development; Attained vast experience with foreign officials and

executives; Promoted rapidly throughout career based upon success in

results, exceeding aggressive performance goals and team leadership;

Flexible and open to change; Result driven project/program management

professional with first-rate skills in directing full cycles for complex,

multi-site programs and initiatives; Proven ability to deliver

substantial revenue, productivity, and quality improvements through well-

managed on time projects; Strong in staff development, including

training, coaching and evaluation; An accomplished Database/Systems

Administrator with demonstrated success designing and implementing

database solutions that improve business functionality; Recognized for

success in solving problems, eliminating obstacles, decision making and

mapping business path; Strong PC, networking and Internet skills; Past

Business Owner; Published magazine articles for assorted industries;

Proven results in customer relationship management and team building; TV

Host, Puerto Rico, Special Activities, Sports & Tourism; Theta Chi

Fraternity Rush Chairman; Elected Student Senator, USSA, Iowa

Representative

EMPLOYMENT EXPERIENCE

Delta Connection Academy, Sanford, Florida - Manager of Sales (Director of

Admissions) - 09/2005 to 5/2010

Promoted to increasingly responsible positions; Presented and trained

Groups of 100+ at Public Events, College Fairs, High Schools in the US,

Europe, Asia and Latin America; Generated $20 Million Yearly Revenue;

Proven resolute problem solving; Advised and liaised Faculty, Executives

and Students; Planned and executed Recruiting Seminars; Persuasive

communicator; Experience scheduling domestic and international travel;

Recruited, trained and motivated Sales staff; Experience in contract

negotiations, Managed team goals and performance; Set and met budgets;

Improved Quality Control; Closed difficult deals successfully;

Motivational Speaker; Researched competition; Managed New Product

Development; Identified business opportunities; Developed Marketing

Strategy; Crafted Statistic Analysis, Forecasting Models, Retention,

Profitability, Call Center and other reports; Significant Project

Management experience; Developed, implemented and managed many special

projects and programs; Implemented and directed paper and e-campaign

leads; Coordinated and conducted VIP academy tours; Database/Systems

Administrator for Saleslogix and Microsoft Dynamics, Oversaw foreign and

domestic admissions compliance for student selection adhering to TSA-

Standards and financial aid procedures; Analyzed and predicted student

applicant success; Managed successful global and domestic Business

Development projects; Developed Standards and Procedures Manual for

Admissions Department; Managed 10 Admissions officers and Administrative

Staff; International Admissions, 03/2006-10/2006; Domestic Admissions

Officer, 09/2005-03/2006

Fashion Rock, LLC, Orlando Florida- Director of Client Services and QA -

04/2001 to 09/2005

Developed and oversaw Department Policies & Procedures Manuals; Promoted

rapidly from hourly employee to director position; Directed

interdepartmental Quality Assurance for customer satisfaction and company

profitability; Liaised with BBB and AG of Florida; Improved technical

customer support of services, products and accounts; Organized Event

Planning and Production; Experience in contract negotiations, Produced

call center, profitability and other reports; Set budgets; Assisted in

contractual provisions and agreements; Public Relations; Effectively

targeted and resolved customer concerns; Intervened in conflict

resolution; Planning Committee Member; Database/System Administrator for

Goldmine; Trained and evaluated procedures for event staff; Directed,

Trained 15 CSR's, 25 Sales Recovery Force Associates; Sales Recovery

Manager, 12 Reps, 10/2002-10/2003; Supervisor Client Services Department

and Recovery Sales, 14 Reps, 04/2001-10/2002

EDUCATION

Charter Oak State College, New Britain, Connecticut

B.S. General Studies, Cultural Anthropology, Economics

LANGUAGE SKILLS

Native/Professional Level Bilingual, English and Spanish; knowledge of

Italian and Portuguese; Multicultural

BACKGROUND ADDITIONAL LICENSES-TRAINING

United States Coast Guard- Boat Captain (OUPV), 1985

Instructor/Trainer IANTD (Nitrox Mixed Gas Diving, Advanced Deep Air)

1995

PADI Course Director, 1997

Black Belt, Jujitsu 1999 (by Moses Powell)

FAA Commercial Pilot Instrument-Rated, 2001

PC, MS Office, Internet, CRM (Saleslogix, Dynamics, Goldmine) Vizio

MISCELLANEOUS

Coached and tutored Able/Disabled Adults and Children in water sports;

trained members of The United States Navy Seals, Puerto Rico Department

of Natural Resources and New York City Police Department in Scuba and

Mixed Gas Diving; Director of Scuba Program; Trained youth groups in Boat

Safety, worked for the Florida National High Adventure Sea Base Boy

Scouts of America for 8 years.

ASSOCIATED ENTITIES, ESTABLISHED RELATIONSHIPS

Belgium Civil Aviation Authority; Irish Civil Aviation Authority;

Aerolineas Argentinas (Government owned); Spain Civil Aviation Authority;

Navy Seals; New York Police Department; Department of Natural Resources,

Puerto Rico; Gestair Group, Spain; Pilot Training College of Ireland;

Belgian Flying School, National High Adventure Sea Base, Boy Scouts of

America amongst others

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