Manager Assistant
Resume:
Trinh Lam
**** ****** ***** • Arlington, Texas **014 • 817-***-**** • abhup7@r.postjobfree.com
Dedicated, skilled, and experienced Executive Assistant and Paralegal who provides exceptional support with all necessary
administrative functions throughout the organization. Accurate, precise, and ethical in all work assignments and able to
immediately contribute to the company’s administrative goals and objectives. Top performer with exceptional communication
and public relations skills. Maintains strict confidentiality in all matters and exercises independent judgment and decision
making abilities. Ability to develop and maintain professional relationships with clients, courts, and attorneys.
Knowledgeable of federal, local, and state laws and policies and procedures of the profession. Adept at analyzing and
resolving issues and instituting procedures/responses. Detail oriented professional with a commitment to excellence. Fluent
in Vietnamese.
Office Executive Support and
Leadership/Motivation/Teamwor Administration/Management Assistance
k Communication/Interpersonal Program and Project
Maintains Strict Confidentiality Skills Management
Drafts & Reviews Financial and Bookkeeping Computer Program Knowledge
Correspondence Activities
PROFESSIONAL EXPERIENCE
ASSISTANT MANAGER/GENERAL MANAGER, Kihana Restaurant, Dallas, Texas, 08/2008 to 08/2010
• Supervised, motivated, mentored, and evaluated employees and facilitated effective training programs
• Created staff schedules while staying on budget and ensuring proper staffing for the average volume
• Calculated, prepared, and accurately processed payroll and prepared and generated daily sales reports
• Established and maintained professional and productive relationships with customers and all vendors
• Ensured profitability by maintaining pricing standards/sufficient inventory and movement of products
• Managed, monitored, and maintained budgets and directed the administrative activities of the FOH
• Implemented and enforced policies and procedures and communicated procedural updates as needed
• Consistently ensured an enjoyable customer experience for customers while maintaining profitability
• Responded to and resolved customer complaints and issues in a timely manner to ensure satisfaction
LEGAL SECRETARY/ASSISTANT AND PARALEGAL, Addison Law Firm, Dallas, 07/2008 to 12/2008
• Managed the renewal of all licenses and permits for over 100 golf resorts, restaurants, theaters, and various other
hospitality clients and maintained and updated calendars regarding all licensure issues
• Maintained a strict and high volume calendar and a confidential database of the law firm’s clients
• Prepared legal forms, reports, and correspondence and managed/maintained time recording systems
• Served as the key point of contact for all clients regarding permits and licensing and renewed licenses
LEGAL SECRETARY/ASSISTANT, Law Offices of Cao and Associates, Dallas, TX, 08/2006 to 07/2008
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• Served as a paralegal for special cases at the request of attorney; coordinated interviews/interrogations,
disseminated information, organized and planned events and meetings, and conducted case research
• Summarized legal documents, conducted comprehensive records/legal research, and ensured accuracy
• Obtained records required for cases, including medical bills/records, police reports, and credit reports
• Established and maintained professional and productive relationships with lenders and all clients
• Conducted comprehensive interviews with witnesses and documented and analyzed all information
• Prepared and administered contracts, coordinated closings, prepared preparations, and analyzed data
EXECUTIVE ASSISTANT AND PAYROLL ASSISTANT, Kingfood Enterprises, TX, 11/2004 to 06/2006
• Provided high level administrative, analytical or executive support to the South Western Region office
• Calculated, prepared, and accurately processed payroll and investigated and resolved payroll issues
• Monitored daily, weekly, month to date, and year to date sales and prepared daily banking deposits
• Recorded employee data, including exemptions, transfers, and resignations, updated and maintained confidential
personnel files and data, provided HR support, and verified attendance and pay adjustments
• Served as the key point of contact for 13 managers in 4 states and coordinated special events/meetings
OPERATIONS MANAGER, Chau’s Authentic Vietnamese Restaurant, Arlington, TX, 01/2000 to 03/2004
• Managed and directed the daily operational/business support activities of the high volume restaurant
• Supervised, motivated, mentored, and evaluated employees and facilitated effective training programs
• Screened, interviewed, and hired qualified employment candidates and terminated staff as necessary
• Planned and coordinated workflow to optimize efficiency and productivity throughout the restaurant
• Created staff schedules while staying on budget and ensuring proper staffing for the average volume
• Calculated, prepared, and accurately processed payroll and prepared and generated daily sales reports
• Established and maintained professional and productive relationships with customers and all vendors
• Implemented continuous improvement initiatives throughout the facility and conducted all audits
• Ensured profitability by maintaining pricing standards/sufficient inventory and movement of products
• Managed and maintained budgets, controlled costs, and implemented programs to minimize waste
• Implemented and enforced policies and procedures and communicated procedural updates as needed
• Consistently ensured an enjoyable customer experience for customers while maintaining profitability
• Responded to and resolved customer complaints and issues in a timely manner to ensure satisfaction
EDUCATION and TRAINING
UNIVERSITY OF TEXAS AT ARLINGTON–BUSINESS ADMINISTRATION AND MANAGEMENT
University of Texas at Arlington – Arlington, Texas – Some Coursework Completed
Relevant Coursework: Business Management, Business Law, Introduction to Business, Principles of Marketing
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