Customer Service Sales

Michael James Terry

**** ********, ******* ****, ** 62040 618-***-**** ******@*****.***

Profile:

Motivated professional with an exceptional work ethic, positive attitude and diverse skill set. Background

includes experience in writing, copy editing, investigative reporting, photography, graphic design, community

relations, business marketing, sales, management and customer service. Top skills include written/verbal

communication and organization, with the ability to work under tight deadlines and high pressure situations.

Professional Experience:

Account Representative

AT&T Advertising & Publishing: Olivette, MO September 2009 – Present

Handled advertising accounts for medium/small business owners across 13 state region

Job duties included analyzing marketing needs for new and existing customers, resolving potential

account problems, recommending/selling company products and designing competitive advertising copy

Position required ability to work in a high pressure sales environment, attention to detail and

excellent communication skills

News Reporter

Suburban Journals: Collinsville, IL April 2004 – August 2009

Developed a wide range of news stories, investigative pieces, press releases and columns, with topics

including government, education, business, law enforcement, sports, entertainment and religion

Job duties included covering multi-county beat, creating newspaper outline, finding/researching story ideas,

conducting telephone and face-to-face interviews, writing, copy editing and photography

Position required strong writing, interview and organizational skills, along with ability to work under tight

deadlines

Office & Computer Skills:

Microsoft Office (Word, Excel, PowerPoint, Outlook), Internet Explorer, Adobe Photoshop, Lotus Notes,

ATS Newsdesk, Jazbox, CSS, Word Processor, e-mail, fax machine, printer

Education:

Southern Illinois University at Edwardsville

Bachelor of Science in Mass Communications/Journalism (Graduated May 2002)

Activities/Community Service

Newsletter Graphic Design: Felty Photography, Fairmont City, IL (April 2009 – Present)

Children’s Ministry: Greater Glory Family Church, Glen Carbon IL (May 2005 – Present)

Awards/Recognition

Illinois Press Association: 2008 Community News Story of the Year

Professional References and Writing Clips

Available upon Request

Contact this candidate