R onald J. Silay

*** *********** ** **********, ** 60565 630-***-**** abhuew@r.postjobfree.com

N AT I O N A L A CC O UN T S AL E S E X E C UT I VE

Specializ ing in new business development and market expansion

Experience driving profitable growth, sales leadership, key account management, and new

business development

Well-versed in multi-print/product labeling and packaging platforms including pressure

sensitive, specialty substrates, films, digital, wide format, flexographic, sheet-fed, roll label, fine

paper and converting

Global sourcing and account management in the apparel, branding and packaging industries

Able to turn around lagging operations and prepare companies for fast growth and profitability

S KILLS

New Business Development Presentation Skills

Customer Relationship Management Lead Qualification

Strategic Planning Complex Sales Cycles

Project Management Global Sourcing

Key Account Management Trusted Advisor

P ROFESSIONAL E XPERIENCE

LABEL BANK ASIA, Chiang Mai, THAILAND

National Account Sales Executive, North America, 2012 to Present

As National Account Executive, directly responsible for global account management and sales

development of packaging and branding programs for top level, mid-tier and specialty retailers.

Outcomes:

Increased customer base providing service solutions, packaging and labels to major retailers and

top brands in their respective markets. Customer base includes; apparel, sporting goods, home

goods, jewelry, and cosmetics to name a few

Proven record of delivering results in building both international and stateside programs through

inter-company collaboration, developing and growing business with global retailers and branded

manufacturers through new campaigns, new product development and new market entry

Excel as a bridge between client, US, and Label Bank overseas sourcing teams. Shared best

practices with other team members. Frequent domestic and international travel

P ROFESSIONAL E XPERIENCE

PRESS SENSE INC., IL

Business Development Manager, 2005 to 2012

Top-ranked sales professional with seven-year record of success within the manufacturing and print

industry. Recognized for contributions in exceeding sales figures, startup/expansion and new

account development. Cultivate excellent relationships with new prospects and existing customers by

demonstrating solid business acumen. Outcomes:

Grew territory sales from less than $500K to over $1.6 million in three years, exceeding sales

objectives and outperforming quota by an average of 20% throughout tenure

Targeted and penetrated competitive market by being a focused “hunter” of new business,

leveraging excellent listening skills and talent in articulating the value proposition of products

and services

Established relationships within a large fulfillment firm and Fortune 500 company to close deal

generating over $400K in recurring annual revenue

Demonstrated an unwavering commitment to customer service, adding new customers while

maintaining premium service levels with existing accounts

P ROFESSIONAL E XPERIENCE

LEWIS PAPER, IL

Customer Service Manager, 2000 to 2004

Respected builder and leader, customer-focused team consisting of 7 direct reports. Shared

enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by

example with the ability to build productive relationships, resolve complex issues and win customer

loyalty. Outcomes:

Achieved record-high customer satisfaction rankings, improvements to the bottom line and

turnaround of underperforming operations

Introduced training programs that enhanced employee performance and helped build a

motivated workforce

Reduced overall staff turnover by 30%, benchmarking a record-setting improvement in staff

retention due to the success of morale-building programs

Exemplified second to none customer service delivery, ensured the swift resolution of customer

issues to preserve customer loyalty while complying with company policies

E DUCATION & T RAINING

RIVERSIDE-BROOKFIELD, Riverside, IL

Diploma

P ROFESSIONAL D EVELOPMENT :

IPMA (In-Plant Management Association)

Lewis Paper Educational Sector

Tag and Label Manufacturers Institute, Inc.

David H. Sandler (Sandler Selling System)

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