Customer Service High School

Geralde Dorismond Mack

941-***-****

***********@*******.***

Objective

Administrative professional eager to secure a position where talents,

experience and detail-oriented nature could be tailored to the benefit of

company objective. Office support, knowledge and experience include:

. Office Organization & Administration

. Records Management

. Filing & Data Entry

. Spreadsheets & Reports

. Meeting and Event Planning

. Telephone & Reception

. Customer Service & Customer Complaint Resolution

. Microsoft Office 2003 & 2007 (Access, Excel, PowerPoint, Publisher,

and Word)

. Adobe Professional 8

. UltraEdit

Experience

Data Specialist - May 2004 - December 2010

Coastal Behavioral Healthcare - Sarasota, FL

Responsible for collecting, aggregating and collating of data utilized to

monitor/evaluate company and programmatic performance.

Outcome:

. Completed various administrative functions required for the successful

operation of the office of the Vice President of Information Systems

and Chief Information Officer.

. Analyzed data from various sources to comply with state mandated

regulations for multiple mental health and substance abuse facilities

before entering into the company-wide multi-database system.

. Created presentations for training; spreadsheets for meetings; and

databases to weed out problematic data.

. Contributed to the publication of corporate policies/procedures.

. Creator and editor of the corporate intranet site.

. Uploaded/Downloaded corporate data to state via FTP.

Customer Service Representative - July 1999 - October 2001

Financial Insurance Management Corporation - Sarasota, FL

Received calls from stranded motorists seeking roadside assistance.

Outcome:

. Enrolled and cancelled members in database.

. Tracked service calls.

. Assisted in training new employees.

. Updated procedures for filing enrollments, cancellations and claims.

Education

Saint Petersburg College - St. Petersburg, FL

Web Design/Management - Currently attending

Universidad Central del Este - San Pedro de Macoris, D.R.

Some coursework completed - 2001-August 2003

Miramar High School - Miramar, FL

High School Diploma - June 1999

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