Quality Assurance Human Resources

Ivette C. Howard

*** **** ***** ***., *******, GA 30017

******.******@*****.*** ( C: 770. 309.5683

Professional Profile

Bi-lingual quality assurance test engineer with over 2 years experience

working in an Agile environment along with over 10+ years of diversified

experience as a programmer/systems analyst. Creative thinker and

analytical problem-solver with demonstrated ability to be responsible for

different phases of a project from design to implementation. Energetic,

focused team player who aides high-performing teams through implementing

change and improvements.

Professional Experience

EnvisionWare, Inc.

Duluth, GA Quality Assurance Analyst

Augost 2008 - Present

. Experienced bi-lingual professional working for an Agile company which

focuses on product and service offerings to help with library

efficiency and patron self service that are used to display in various

languages.

. Complete programming duties for automating test scripts using AutoIT

for printing product solution against multiple operating systems.

. Complete manual testing on several products software and hardware

simultaneously.

. Write complete test plan and test cases for performing full life cycle

testing.

. Responsible for setting up test environment: software, hardware and

or a combination of both.

. Responsible for conducting platform testing on many Operating Systems

& Servers

. Designed 7 versions of web pages using HTML and JavaScript

. Designed User Interface Pages for Envisionware Launch Command

Application used to link four Envisionware products.

. Provide clear-concise defect details to development or all levels of

management.

. Daily interaction with software developers in-house and contracts as

well as business partners in resolving issues/defects and in review of

key project deliverables.

. Test defect management, enhancements, project tracking & support

cases, but not limited to using NetSuite as our all-in-one tool.

Capital Choice / Sentinel Mortgage

Buford, GA Sales Representative

July 2006 - January 2008

. Trained Spanish speaking sale representatives.

. Managed and motivated sales representatives.

. Processed applications for mortgages.

NSDI Teleperformance

Atlanta, GA Programmer

September 1999- January 2002

. Designed and coding various types of Calling Applications

helping to increase 30% company income during President Election

time.

. Completed creation, design, analysis and coding of the TSR's system

(New Hiring) as addition of the payroll system resulting in

dramatically reduced world load on payroll staff.

. Supported applications and users from several call centers in

different US locations.

. Translated English-Spanish business information for end users.

Business Linguistic

Atlanta, GA

Spanish Instructor

January 1999 - September 1999

. Designed and instructed Spanish course for business and management

personnel.

. Translator and Interpreter for several fields including medical,

hotel and law

Central University of Venezuela

Caracas, Venezuela

Analyst/Programmer January 1993- August 1998

. Completed design and development of Medical Service System. Led up

to 3 team members.

. Completed design and development of Human Resources System.

. Maintained and developed several modules for the Payroll System.

. Maintained the Database System for Human Resources and Payroll

Systems.

Inelectra

Caracas, Venezuela

Analyst/Programmer May 1991 - October 1992

. Designed and Developed of a Materials Control System.

. Designed of Oracle Programming Standards.

ARMY

Caracas, Venezuela

Analyst/Programmer

November 1989 - May 1991

. Designed and Developed of a National Benefits Control System for

the Army.

. Maintained Airplane Control System for the Army.

Education

Central University of Venezuela, Masters of Business Administration

Caracas, Venezuela

Management Information Systems

April 1993 - December 1995

Central University of Venezuela, Science Faculty

Caracas, Venezuela

BS in Computer Science

April 1985 - December 1990

CERTIFICATIONS:

Lanier Technical College

Oakwood, Georgia

Certified Web Designer

April 1998 - July 2010

TECHNICAL Skills

Languages: BASIC, COBOL, PASCAL, FORTRAN, ALGOL, MODULA, INFORMIX-4GL,

INFORMIX-SQL, INFORMIX ON LINE Integrate, INFORMIX-4GL

Advanced, ORACLE SQL*PLUS, ORACLE Advanced, Fast track to

SYBASE

Databases: Informix, Sybase, Oracle, MySQL

Operating Systems: Windows (2000,NT,XP,Vista,2007), SCO-Unix, MS/DOS

Software Packages: Adobe Photoshop CS3, MICROSOFT OFFICE 2007, DreamWeaver, CS3

Web Development: HTML, X HTML, JAVASCRIPT, ASP.NET, PHP

Hardware: PC Compatibles, IBM RISC System 6000, RFID readers (Pads,

Case Unlockers, Antennas).

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