Customer Service Representative

Bethany Long

***************@*****.*** 901-***-**** Mobile

731-***-**** Home

Objective: To obtain a customer service position where I can utilize my problem-solving abilities, strong communication skills

and drive to build a positive rapport with customers contributing to the success of the company.

PROFESSIONAL SKILLS:

PowerPoint, Microsoft Office Suite, 10-Key Data Entry, Type 70 WPM, Thoroughness, Organization, Organization, Results Driven, Medical

Terminology, Patient Record Filing, Fax, Copy, Multi-phone lines, Medisoft Software and Troubleshooting

Experience:

AT&T Mobility Memphis, TN

Customer Service Representative 2007-2010

• Sales of products designed to fit the needs of the consumer

• Answer high volume of telephones calls to assist the customer about information and billing issues.

• Process customer payments, orders, service changes and billing adjustments.

• Provide technical support for handset equipment also resolve service problems and complaints.

• Effectively recommend products and services that meet the customer’s wireless needs.

• Negotiate and set up payment arrangements.

• Operate multiple phone lines.

• Credit Analyst in relation to reactivation of a line.

Verizon Business Relay Memphis, TN

Relay Operator 2006-2007

• Relay all information between the caller and the called party regardless of call content.

• Participate in on-going training to develop call processing and ASL skills.

• Adhere to call processing procedures, service and safety guides.

• Typing skills of 75 wpm.

• Accurate grammar and spelling skills.

• Provided interpersonal skills and outstanding organization skills.

Macy’s Inc. Memphis, TN

Retail Sale Associate 2007-2008

• Comprehend and maintain depart standards.

• Demonstrate knowledge of store products and services while.

• Handle returns graciously. Ensure merchandise is replenished on the selling floor.

• Suggestive selling. Offering every customer related items in order to drive sale.

• Adhere to weekly work schedules and be flexible to the needs of the business.

Kmart Supercenter Memphis, TN

Customer Service Representative

• Operate cash register accurately, including telecheck and credit card verification. 2006-2007

• Providing responsive professional customer service.

• Stocking sales, floor, stock rotation and display and organization of merchandise.

• To maintain a safe working environment

Porter Cable/Black & Decker Jackson, TN

Assembler 1997-2005

• Operate production line machinery and computers.

• Perform equipment change-overs.

• Inspection of product line machinery.

• Assemble various outdoor equipment.

• Inspection of all products to reject product outside of specifications.

Education:

University of Phoenix-Axia Memphis, TN

Degree: AA in Healthcare Administration-Medical Records 2008 - 2010

West Tennessee Business Jackson, TN

Administrative Assistant Diploma 1999 – 2001

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