Customer Service Sales

Dow Xiong

*** ******** ****, ******, ** *****

Phone 651-***-**** Email ********@*******.***

Summary of Qualifications

Dedicated and analytical individual with over 5 years of accounting

experience and over 8 years of customer service experience. Practice good

time management skills and ability to multi task. Work well with all levels

of employees and possess good listening and communication skills. Prepare

timely and accurate reports. Proven leader with the ability to adapt

quickly and solve problems.

. Customer Experience Owners (CEO) certified.

. Experienced in analyzing financial reports.

. Bi-lingual (Hmong)

Education

Inver Hills Community College, Inver Grove Heights, MN

Graduated May 2008

AS Business Degree

Financial Accounting, Business Management, Corporate Finance, Interpersonal

Communication, Effective communication in organization, Economics.

Related Experiences

Splash Products, Inc. (Eagan, MN), Accounting and Operations Coordinator

2008-Present

Prepare & analyze month end AR reports, Customer P&L reports, Sales P&L

reports, Commission reports, Inventory reports, and Credit analysis in a

timely and accurate matter. Research and reconcile discrepancy between

financial reports. Manage accountability reports and customer pricing

template. Process Credit & Debit memos; reconcile deductions to correct GL-

Code, cash deposit & cash posting, and collection calls. Communication

liaison between customers, sales and operations. Responsible for weather

trends analysis, field direction, claims / deductions, and travel /

administration for executive team. Work independently and closely with COO

and CFO.

Curtis1000 (Hugo, MN), Finance and Order Specialist

2006-2008

Act as a liaison between departments, completing credits & debits and log

journal entries. Investigates and correct order errors. Enter GL-Codes and

code errors to the correct accounts. Reconcile open & close dissat reports.

Issue correct commission adjustment. Performing data entry of records into

Alliance system. Produce purchase orders to vendors through PeopleSoft.

Build a strong relationship with customers, external vendors, and sale

representatives. Research and reconcile missing or incorrect information

pertaining to orders. Work independently and closely with all departments.

American Family Insurance (St. Paul, MN), Licensed Insurance

Representative/Bookkeeper 2005-2008

Responsible for accounts receivable & payable. Billing reconciles & billing

of invoices. Set-up clients accounts. Issuing payroll. Consult and guide

clients with Life & Health, Property & Casualty policies. Reviewing

products with customers and assisting customer's individual needs. Provide

strong customer service skills through phone, email and in-person when

answering customer concerns and questions.

Lofthouse (Fridley, MN), Shipping & Receiving Clerk

2005

Production adjustment, reconcile inventory & inventory adjustment.

Inventory control, work with various reports and work closely with Atlas'

personnel on getting inventory reports and maintaining inventory. Audit and

file freight bills and inventory adjustments. Making sure all inventory

counts are accurate. Keep record of incoming & outgoing inventories. Work

independently and side by side with supervisor.

CSK Auto Parts Distribution (Mendota Height, MN), Information

Technician/Auditor/Order pick. 2001-2004

Technical Skills

Proficient in Microsoft Word applications, Access, Mainframe, Window Base

ADS, Billing and Notepad system, PeopleSoft, Alliance, BAI System, Weather

Trends, QuickBooks.

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