Customer Service Sales
Resume:
John D. Melton II
abhtxs@r.postjobfree.com
Summary
Persistent cold caller and hunter mentality committed to achieving corporate goals. Exceptional
relationship building skills with an ability to increase customer satisfaction and retention. Successful
in developing new business, expanding client base, increasing revenue for companies and managing
clients on a long term basis.
Experience
Ocean Hammock Investments, LLC 6/2007 to Present
Palm Coast, Florida/Tuscaloosa, Alabama/Columbus, Georgia
Business Development/Director of Operations
Worked as part of an integrated business development team managing business
•
acquisition activity
Responsible for the management of all activity to develop and execute strategy, assemble
•
resources, manage the process, and ensure that proposals were delivered and development
activities resulted in success
• Served as the key member of the senior management team to develop, manage, and implement
sales and marketing strategies for the Company
• Monitored and grew occupancy and quality mix goals consistent with budget expectations
• Conducted demographic analysis of the existing and future markets to maximize business
development
• Evaluated and advanced all collateral materials including print, media and on line advertising to
be current and to meet market and technological standards
• Developed and conducted class room and field sales training to external and internal sales team
• Assisted Community leaders to develop a successful community outreach program
• Continually evaluated the performance of the department and revised the business development
plan as necessary
• Monitored the on line search engines to ensure highest visibility
• Assisted in recruitment and hiring of talent
• Acquired over $58.85 million in assets
Matagorda, LLC 8/2003 to 6/2007
Tuscaloosa, Alabama
Business Development/Director of Operations
• Negotiated the largest FEMA contract for housing in the state of Mississippi providing
250 homes for displaced families after Hurricane Katrina. The net for Matagorda
Investments was
$2.904 million.
• Responsible for finding, selecting, and completing the due diligence for the highest
income generating properties
• Understand the residential and commercial markets in order to recognize and acquire
over $18 million in profitable properties
• Manage all negotiations between principals and attorneys to ensure all deals close
correctly and on time
• Maintain all accounting records, books, and contracts for properties owned by
Matagorda Investments
• Assisted in overseeing operations of all properties including contract work,
maintenance, lease renewals, and evictions
T.T.T. Enterprises - 12/2001 to 8/2003
West Palm Beach, Florida
Sales/Business Development/Director of Operations
• Developed new and existing accounts through prospecting activities including cold
calling, executive letters, attending trade shows and canvassing the South Florida
region
• Responsible for marketing company to builders and suppliers, developing new strategic
relationships with other supply companies
• Monitored market developments and pricing in order to price competitively
• Ensured that projects were progressing and in line with builder requirements to meet
customer satisfaction
• Acted as a liaison during meetings with the home owner and builder/developer in order
to maintain satisfaction for both parties.
• Maintained customer retention by affirming customer satisfaction after project
completion
• Reached annual sales goal in only six months; Presidents Club attendee 2002
• Developed over $109.5 million in new revenue over a 2 year period
Orlando.com - 6/2000 to 11/2001
Orlando, Florida
Account Executive
• Successfully established a strong account base of diversified clients through intense
prospecting and quality customer service
• Worked closely with marketing departments to fulfill strategic web based advertisement
campaigns (Content integration, links, affiliate programs, electronic coupons)
• Identified opportunities for small businesses to increase their revenue by utilizing our
website.
• Created marketing strategies for affiliate programs
• Provided customer service and communicated with clients on a daily basis
• Presented Orlando.com’s ROI to C-Level executives and negotiated agreements
• Reached annual sales quota in first four months
• Salesperson of the year for 2000
Compaq Europe – 1/1999 to 2/1999
Cannes, France
Temporary
• Assisted in coordinating marketing materials for trade show and ensuring materials
were complete for booths
• Delivered materials and presentations to executives for their meetings
Lockhart Custom Pools - 5/1995 to 8/1998
Dallas, Texas
Sales and Marketing (Summers Only)
• Established, developed, and maintained business with customers totaling $1.5 million
in sales
• Made presentations to customers and potential customers to familiarize them with
products and services
• Responded to complaints from customers and coordinated positive solutions
• In conjunction with Marketing, Pricing, and other support departments, developed a
pricing structure and contract pricing schedule and annual sales plan
Education
University of Alabama, Tuscaloosa, Alabama Masters of Science, Interactive Technology May 2006
GPA 3.79 Graduate Work
University of Alabama, Tuscaloosa, Alabama Bachelor of Arts, Political Science – Deans List 2000
Bachelor of Arts, History – 2004
GPA 3.94
Oxford University, Oxford, England May 1999 to August 1999
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