Manager Customer Service
Resume:
Jack W. Campbell ***** Staghorn Gate San Antonio, TX
78233
abhtwt@r.postjobfree.com
Profile Over 20 years of dedicated service as a U.S. Navy Hospital Corpsman,
performing as a first line leader/manager supervising day to day and long term
clinic and military operations while also performing as a non licensed
healthcare practitioner. Motivated to apply experience as a clinic manager,
healthcare administrator, an educator or an education coordinator.
Qualifications include a BHS in Healthcare Management with extensive
experience in administrative and clinical functions including training program
coordination, personnel, and resource and budget management.
Key Skills Proficient with MS Office Experienced Instructor/Trainer
Suite Well versed in Electronic Medical Records
Practiced Management AHLTA, SAMS, TeleLibrary, TeleRadiology,
Skills DMHRSI, CHCS,
Extensive Medical IMR, MRRS, ICD 9, CPT
Knowledge
Familiar with Insurance
Practices
Experience U.S. Department of Defense. TX Army National Guard Infantry, Jan 1988 to
Apr 1991; U.S. Navy Apr 1991 to Dec 2010. Performed as a non licensed
healthcare practitioner as an Independent Duty Corpsman regularly diagnosing
and treating patients without the supervision of a Physician. First line
supervisor as a clinic administrator maintaining the day to day and strategic
operations of a multi disciplinary clinic while staying at or under budgetary
requirements and ensuring all staff training requirements were accomplished.
Experience as an Emergency Medical Technician often performing in austere
conditions. Worked in Education and Training, monitored Joint Commission
Training Requirements as well as the Emergency Medical Technician Basic
primary instructor and program administrator. Three years experience as
program coordinator for Advanced Cardiac Life Support, Basic Life Support,
Pediatric Advanced Life Support, and Neonatal Resuscitation training.
Experience as a Decedent Affairs Coordinator. Performed in patient ward
duties on labor and delivery, nursery and intensive care units as well as with
U.S. Marine Corps Infantry and Naval Construction Battalion units.
Results: Instrumental in successfully completing three Joint Commission inspections at
three separate facilities.
My clinic received the TRICARE Customer Service Award two years in a row
as the clinic with the highest customer satisfaction rating throughout Navy
medicine.
As EMT instructor, had a 98% of students passing the National Registry of
Emergency Medical Technician Certification Exam.
As Combat Lifesaver (Advanced Battle Field First Aid) instructor and program
coordinator had over 300 students successfully complete the course.
Recognition & Honored with one Joint Service Commendation Medal, one Navy and Marine
Awards Corps Commendation Medal, two Joint Service Achievement Medals, and four
Navy and Marine Corps Achievement Medals for meritorious performance.
Education & BHS in Healthcare Administration Graduated Mar 2007 GPA 3.41
Credentials Touro University International Cypress, CA
Certifications Certified Independent Duty Corpsman; Certified healthcare provider CPR;
& Clearances: Secret Security Clearance
Military Hospital Corpsman, Field Medical Service Technician
Training IDC Medical Management of Chemical & Biological
Highlights: Naval Leadership Warfare
Training 7 Habits of Highly Effective People
Clinic Manager
Course
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