Objective:

To secure a long-term position with an established agency where I can apply

and grow my experience with Commercial Lines Insurance.

Experience

Commercial Lines Account Manager, Neil-Garing Insurance

Glenwood Springs, CO

2008 - Present

Assists Producer and Account Executive with the execution of new business

and renewal sales, client service expectations, and overall account

maintenance. Answers coverage and billing questions, completes policy

change requests, rounding of accounts mid term quotes, and issues

certificates of insurance as requested. Files, monitors, and expedites

claims to conclusion. Provides Producer and Account Executive with claims

and service updates, compiling written reports and summaries as needed.

Commercial Auto Resolution Specialist, Progressive Insurance

Colorado Springs, CO

2005 - 2008

Resolves complex issues related to coverages, underwriting, premiums, and

billing for Area Sales Managers, Inside Sales Representatives, and agents.

Assists Customer Service Representatives with interpretation of coverages,

guidelines, and policy contracts while providing friendly feedback as

needed. Resolves escalated situations for policyholders and agents using

accommodation authority, problem solving skills, and empathy. Requesting in

depth review of processes and coverages that may appear incorrect or out of

compliance. Participates in focus groups and pilot programs.

Commercial Auto Customer Service Representative, Progressive Insurance

Colorado Springs, CO

2003 - 2005

Assists commercial lines policyholders and agents with quotes, policy

changes, document requests, coverage questions, and billing. Focus on

excellent customer service delivery.

Education

Giessen American High School, Giessen, Germany - Diploma

Certifications

Colorado Property & Casualty License

Certified Insurance Service Representative (CISR) Designation

References

Barbara Wilson, CIC Steve DeRaddo, CIRMS

Operations Manager, Neil-Garing Insurance Producer, Neil-

Garing Insurance

Work Phone: 970-***-**** xt 118 Work Phone: 970-***-****

xt112

Susan Schmitz, CIC

Account Executive, Neil-Garing Insurance

Work Phone: 970-***-**** xt 147

Home/Mobile: 720-***-****

Contact this candidate