Quality Assurance Six Sigma

.GAIL P. MAIN

***** ****** ( Inkster, Michigan 48141-1037

734-***-**** ( *********@*****.***

QUALITY ASSURANCE LEAD or SPECIALIST

Focused IT professional with over 20 years of experience leading quality

initiatives for high-profile clients and companies. Instrumental in

delivering uncompromising testing programs and ensuring validity and

results through expert management of all process stages, from defining

requirements to plan development, execution, and validation. Strong

background in Quality Programming, Training, and Technical Support - one of

only 12 professionals in North America to be chosen by ASQ to participate

in a cut score workshop on the new CSQE exam.

Quality Programming & Verification ( Test Case Design ( Client Support &

Communication

Staff Leadership ( Mentoring ( Six Sigma & Quality (CSQE) Training (

Process Management

Instructional Design ( Programming & Analysis ( Website Development

ASQ Certifications

Six Sigma Black Belt ( Six Sigma Green Belt ( Quality Auditor (

Quality Improvement Associate

Software Quality Engineer ( Quality Technician

CMMI Certification

PROFESSIONAL EXPERIENCE

COMPUWARE CORPORATION, Detroit, Michigan ( 1994-2009

Global provider of products, services and solutions that help IT

professionals develop, integrate, customize, test and maintain business-

critical applications. Annual revenue, $1.1B+.

QA Specialist/Consultant

Directed Quality Assurance initiatives for Compuware and a variety of its

clients. Determined requirements, developed and conducted manual and

automated tests, and tracked, verified, and documented results. Organized

and facilitated CSQE and CSSB classes for employees.

Key Client Highlights:

Internal Quality Assurance Analyst - Compuware (2008-2009)

Developed testing strategies and identified potential issues. Planned,

created, executed, and tracked tests and results. Singled out and monitored

defects using CARS and Reconcile.

. Enabled immediate testing by utilizing extensive experience with tools

and payroll/billing systems.

. Optimized testing through identification and suggestions to resolve

screen/database complications.

Quality Assurance Architect - Ford Motor Company (2003-2008)

Created testing and data strategies and defined infrastructure requirements

for test systems. Compiled business requirements, then organized, designed,

and tracked/documented test progress and identified problems. Contributed

to quality reviews. Developed/delivered QAHiperstation and TestDirector

training classes. Educated and advised team members in TSO and ISPF,

testing procedures, File-AID/MVS.

. Selected, due to outstanding knowledge and previous record of success,

to test critical, time-sensitive updates to an application previously

worked upon. Developed and executed all tests ahead of tight deadline.

. Significantly reduced execution time (while achieving same updated

results) through creation and execution of automated tests to compare

performance of existing and in-development systems.

. Earned reputation and multiple commendations for high-level of

knowledge. Requested to attend programming review meetings - delivered

key assessments on potential areas of concern.

Continued...

GAIL P. MAIN ( Page 2 ( *********@*****.***

COMPUWARE CORPORATION, continued

. Played instrumental role in testing the program that determined the

springs installed on a car and assisted with identifying

potential/existing defects, as well as solutions to them.

. Recognized with 2 awards from Ford in 2007: Outstanding Achievement

(March) and Excellence (December) awards. Also given an award for

outstanding effort and contribution in 2005.

Quality Assurance Architect - Blue Cross Blue Shield of Michigan (1999-

2002)

Trained and led team of 8 in systems and program testing activities, from

definition of requirements to strategy development, evaluation of potential

tools, and examination and resolution of issues. Educated/monitored team in

key areas (TSO/ISPF, HIPPA, QA, and Endevor). Developed program

specifications for online and batch programs, then created and reviewed

test cases to ensure specs and requirements were represented. Oversaw and

reported on testing progress, modifying programs and documenting progress.

. Proactively assumed responsibility for, and delivered training to, a

newly hired contract test team with client server experience in

mainframe testing, in order to ensure performance when the programs were

ready.

. Identified key logic concerns as an active participant in JAD sessions

and code reviews - ensured the correctness and completeness of the

processes involved.

Corporate Team Leader (1995-2002)

Managed 10- to 40-member internal teams - monitored and ensured accuracy of

paperwork, conducted client interviews, and prepared performance reviews.

Quality Assurance Architect - Kmart (1998-1999)

Managed corporate-wide integration testing process for hardware and

software upgrades - designed testing strategy, consulting with clients to

identify needs, and directed and tracked testing team's efforts.

. Delivered project in just 4 months (ahead of schedule) by organizing and

grouping tests according to order of performance so that programs could

be tested concurrently.

Team Leader - Blue Cross Blue Shield of Michigan (1996-1998)

Piloted 12-member QA Test team in research, identification, testing, and

implementation of Y2K-related application changes. Studied and delivered

solutions for system problems and tracked team progress. Partnered closely

with clients, facilitating classes in QAHiperstation, File-AID/MVS, and

testing procedures.

. Optimized processes through development of JCL to automate testing.

. Supported needs related to a pending lawsuit by learning SAS and writing

a program to create an essential report.

Programmer Analyst - Blue Cross Blue Shield of Michigan (1994-1996)

Conducted multiple activities, from program development and insertion of

DB2 Tables to system modification/documentation and IMS database design.

. Boosted efficiency by changing the JCL, which slashed job run time 92%,

from 15 to 1.2 hours.

. Improved data processing by identifying and correcting a key problem,

then programming changes to ensure proper maintenance.

CAREER NOTE: Additional Compuware experience includes online stress testing

as Quality Assurance Specialist for the Internal Revenue Service and

development/testing of new programs and JCL as Programmer/Analyst for Fruit

of the Loom. Previous roles - Consultant for EDP Temps, Systems Analyst for

Woodland Medical Center, and Technical Support Analyst for Adistra Corp.

GAIL P. MAIN ( Page 3 ( *********@*****.***

EDUCATION, TRAINING & CERTIFICATIONS

Bachelor of Science in Mathematics & Teaching Certification

State University of New York, Cortland, New York

Graduate-level Courses in Business Administration

University of Michigan Graduate School of Business, Dearborn, Michigan

MS Access & Project ( Oracle ( Training Development & Presentation (

Reconcile ( Strobe ( CMMI

Train the Trainer ( Testing Methodologies ( TrackRecord ( Xpeditier (

Business Analyst Training

TECHNICAL SKILLS

COBOL II ( COBOL 370 ( DB2 ( File-AID/MVS ( Hiperstation ( IBM MVS/XA/ESA

IMS DB/DC ( JCL MS Office, Access & Outlook ( MS Windows 95/98/2000/XP

QA Director ( SQL ( TestDirector ( TrackRecord ( TSO/ISPF

PROFESSIONAL AFFILIATION

American Society for Quality

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