Customer Service Management
Resume:
VANCE R. SMITH
*** ******* ****** (Home)
Holland, Michigan 49424
***************@***.***
Relocating to the Winston-Salem area in March Web:
www.linkedin.com/in/vancesmith2010
Professional Experience
Herman Miller, Inc.
1981 - 2010
Pallet Program Specialist/Program Manager
January 1995 - June 2010
Experienced department managing specialist that worked 29 years in a
World-Class manufacturing environment. Daily responsibilities included
purchasing materials, planning/scheduling, customer service, logistics and
inventory management. Background includes driving innovative cost savings
and continuous quality improvement initiatives in materials,
shipping/receiving, logistics and inventory. Created a tracking data base
for keeping accounting records for accumulated inventories and payment of
invoices on a monthly basis. 15 years of direct planning/scheduling,
customer service, logistics and inventory management; 10 years of direct
purchasing for all of the Pallet Department, and over 5 years of MRO
purchasing for my facility.
Held progressively-responsible operations roles in Herman Miller's
Indianapolis and Dallas-based manufacturing facilities (1981-1995)
including: Production Associate, Materials Handler, Shipping Coordinator,
Purchasing Assistant, Receiving Coordinator and Inventory Auditor and
Production Group Leader.
Selected Highlights
Multiple perfect attendance awards
Created and developed the Pallet Program's procedures and working
instructions.
Developed better understanding of materials with suppliers and service
providers, resulting in substantial savings, and improved service.
25 year Service Award in grateful recognition of dedication, commitment
and service.
Responsible for saving employer over $200,000 in direct purchasing costs
through strategic supplier evaluation, reduction of parts, and material
storage.
2006 Team Spirit Award presented for OSHA Star Safety Award
Eliminated a setup charge for parts with an annual cost savings of $50,000
Customer Connections (NEOCON) national trade show training.
Reduced delivery times from 72 hours to 24 hours (or less) by assuring
accurate inventory levels, reducing supplier lead times, and accelerating
delivery schedules.
Vance R Smith
page 2
Summary of Qualifications
Organized, efficient, and precise with strong communication skills.
Skilled in planning and execution of special projects during time-critical
environments.
Decisive and direct, yet flexible in responding to constantly changing
assignments.
Enthusiastic, creative, and willing to assume increased responsibility.
Skilled at solving customer relations problems.
Effectively able to communicate with customers, staff and management.
High initiative with strong self-management skills.
Ability to grasp thorough understanding of product features to better
serve customers.
Summary of Skills
Customer Service Leadership training.
Exceptional aptitude for dealing with people, both internal and customers.
Lean manufacturing training using Toyota Production System methodology.
Worked with the Supply Management team to diversify the minority supplier
network.
Excellent verbal and written communications training.
Through OSHA safety training created a Hazard Assessment Team Training
manual.
Microsoft Office Suite: Word, Excel, Access and PowerPoint
MRP/ERP trained. (AS400, Baan, Oracle)
Project management, troubleshooting and work team building skills.
Professional Coursework
Indiana University/Purdue University at Indianapolis, IN
(Coursework toward) BS, Engineering-1981
Customer Connections
Workforce Diversity and Sexual Harassment
JIT
Kaizan
ISO 9000 and 14001
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