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Customer Service Accounts Receivable

Location:
Saint Paul, MN, 55125
Posted:
January 24, 2011

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Resume:

SHARON NINS

(**** Ashwood Road, Apt ***, Woodbury, Minnesota 55125

651-***-**** ( abhtsj@r.postjobfree.com

(www.linkedin.com/in/sharonnins

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** ***** ******** ********** . ******** TO BUSINESS CREDIT / COLLECTIONS

ACCOUNTING SUMMARY

SOX . Fair Debt Collection Practice . UCC . Debt Management . Cash Flow

Increase . Oral and Written Communication . Research . Analysis .

Reconciliation . Negotiation . Client Retention . Customer Service Oriented

. Plan and Develop . Troubleshoot . Train and Develop . Network . DSO .

Independent . Multi-Task . Team Member . Innovative . Proficient Microsoft

Skills.

Excellence-driven, self-motivated, focused professional with a proven

record of exceeding deadlines and goals. An astute analyst, strategic

thinker, and calculated decision-maker. Recognized as a diplomatic speaker,

influencing negotiator, and articulate writer. Customer service oriented,

upbeat, and diplomatic. A well-organized, detail-oriented, multi-tasker.

Possess strong ability to leverage existing conditions with future needs to

exceed market share and profitability in highly competitive industry

landscapes, and develop solutions to meet changing conditions and

challenges. Well-equipped with experience and agility for small, mid-sized

and large companies.

PROFESSIONAL EXPERTISE

Accounts Receivable / Credit and Collections Accountant 7/09 - 8/10

Short Term Positions Minnesota

Accomplishments included unsupervised assignments with no training.

Demonstrated excellent organized project management skills, initiative,

accounting knowledge, technical expertise, and written communication

skills to process workloads accurately and extract reports from multiple

computer systems. Provided well-honed oral communication skills and

collected payments over 2 years old within industry and company standards.

Established and maintained relationships.

< Routinely researched agings, contracts, invoices, credit memos and

references to accumulate customer history and develop a well-thought

out plan to collect aged payments effectively. Communicated with

internal and external Management, Sales, Customer Service, and

Accounting personnel to negotiate payments, and resolve chargebacks,

deductions, disputes, and reconcile accounts. Processed credit card

payments and applied cash. Prepared journal entries, credit memos,

statements, and multiple spreadsheets in Excel daily. Set up new jobs

for inventory and cost control.

Credit Specialist 6/00 - 7/09

EMC Publishing, LLC Saint Paul, Minnesota

Global education textbooks and materials industry

Accomplishments included a $5000 merit raise awarded for consistent

excellence. Reduced bad debt by 60%, innovatively decreased payment delays

by 66% during peaks, and maximized the cash flow critical to revenue and

profitability projections within the letter and the spirit of the law. Set

precedents for company guidelines and process improvement with management

approval.

< Routinely demonstrated excellent organizational and analytical skills

including the ability to identify current conditions and future needs

to proactively resolve problems and prioritize customer requests.

Reconciled discrepancies accurately to minimize bad debt risks.

Evaluated accounts, agings, and financial reports to determine credit

limits and heighten security while maximizing sales. Planned

negotiations, issued credit requests, intervened with debit memo and

return processing, and audited billing to decrease payment delays.

Networked internally and externally using strong diplomatic

communication and leadership skills with

Sharon Nins,

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< Advanced team-building initiatives from management and provided

leadership skills for interdepartmental staff training and development

to execute customized payment plans and improve organizational

efficiencies. Partnered with the Credit Manager to disburse cash,

process credit cards, and complete additional assignments to the Credit

Department.

< Exceeded expectations by initiating ongoing professional enrichment

training to take on greater responsibilities and decrease managerial

workload. Planned and executed spreadsheets that interfaced with the

Accounts Receivable module to decrease payment delays by 66%. Provided

technical expertise and key troubleshooting that eliminated

discrepancies in the Accounts Receivable module during an enterprise

computer conversion.

Accounts Receivable Analyst 8/94 - 5/00

Nardini Fire Equipment company, Inc. Shoreview, Minnesota

Local fire equipment supplier for the construction industry

Accomplishments included meeting the company initiative to eliminate

outside collection agency expenses by 100%. Optimized cash flow and

minimized bad debt for six consecutive years. Strong oral and written

communication skills and analytical abilities recognized. Researched and

authored a mechanics lien law book of Minnesota statutes and regulations

that escalated employee efficiencies. Restored peak performance by

providing key troubleshooting that eliminated discrepancies from the

computer conversion.

< Demonstrated self-motivated, highly organized, project management

skills and analytic creativity to prioritize workload and meet

deadlines. Utilized technical expertise and written communication to

prepare weekly agings, research contracts and complete financial

reports to submit with invoices. Reconciled accounts accurately,

identified trends, and critical issues to provide a well-thought out

plan to meet corporate initiatives and minimize bad debt. Disbursed

cash and prepared deposits. Calculated quantitative commission data to

prepare monthly reports and payments for 12 technicians. Assisted with

Accounts Payable.

< Provided well-honed oral communication to proactively follow-up with

accounts to ensure receipt of requirements and avoid payment delays.

Contacted up to 200 customers daily, assessed financial status, and

negotiated to resolve problems and maximize cash flow within company

guidelines.

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EDUCATION CREDENTIALS

Bachelor of Science Degree. Business Administration . Cum Laude . GPA 3.8

National American University formerly National College of Business, Saint

Paul, Minnesota

Associate of Science Degree . Computer Science . Distinction . GPA 3.5

National American University formerly National College of Business, Saint

Paul, Minnesota

CERTIFICATES OF COMPLETION

Microsoft Excel 2007: Intermediate . 2010

Microsoft Word 2007: Advanced . 2010

MBA COURSES

Business Communications and Managerial Economics . 2005 . GPA 4.0

Metropolitan State University, Minneapolis, Minnesota

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COMPUTER COMPETENCIES

Microsoft Excel . Word . Outlook . Internet Explorer . Windows . Lotus .

AS400 . MAS 200 . Pragma . Bookmaster . CIS.PUB . SBT . SI System

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