Technician Technical Support
Resume:
R ichard C. M uehlmann
I thaca, NY *****
r ************@*****.***
Education
AAS Computer Forensics, Tompkins Cortland Community College, Dryden, NY, May 2010
Certification Computer Technology, Coleman College, San Diego, CA, February 1986
Career H istory
Computer Technology Support I n te rn T ompkins Cortland Community
College (2008 – 2010)
Upgraded and maintained campus computers. Maintained student help desk. Reimaged campus
computers utilizing
Ghost software. Resolved all student computer related issues. Troubleshoot and repair of switches and
routers to
maintain internet connectivity.
P remise Technician A T& T ( 2007-2008)
Installed and repaired AT&T’s U-verse IPTV and related services including HSIA and VOIP. Networked
customer premise utilizing wireless, cat5, and coax. Provided excellent customer support regarding new
technology.
Client Support Representative A ll-Mode Communications (2006-2007)
Remote programming of Nortel PBX CS1000. Provided first t ier technical support to clients and
technicians.
Analyze telecommunications t raffic and prepared reports.
NOC Communication Technician A T& T (1997-2006)
Maintained fiber optic (Sonet) network Southern California. Accessed and operated equipment (field) via
remote system functions as well as maintaining intelligent channel banks, digital cross-connect systems,
OCN SONET equipment, multiplexers etc. D ispatched and assisted field technicians on customer t rouble
calls and system alarms or outages.
Provided fi rst t ier technical support for t roubleshooting DS0 to DS3 up to OC192 including DWDM.
E xtensive network problem solving through data analysis as a Long Term Analyst. Developed Transport
Technician technical manual.
M ilita ry Experience
United States Ai r Force
Sergeant; Telecommunications System Technician
United States Army
Specialist 4; Construction Surveyor
Honors and Awards
Tompkins Cortland Community College Dean’s List, Presidential Citation
Phi Theta Kappa (GPA 3.8)
AT&T Presidential Award
AT&T Technical Excellence Award
AT&T H idden Hero Award
AT&T Perfect Attendance Award
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