R ichard C. M uehlmann

I thaca, NY *****

r abhtsb@r.postjobfree.com

619-***-****

Education

AAS Computer Forensics, Tompkins Cortland Community College, Dryden, NY, May 2010

Certification Computer Technology, Coleman College, San Diego, CA, February 1986

Career H istory

Computer Technology Support I n te rn T ompkins Cortland Community

College (2008 – 2010)

Upgraded and maintained campus computers. Maintained student help desk. Reimaged campus

computers utilizing

Ghost software. Resolved all student computer related issues. Troubleshoot and repair of switches and

routers to

maintain internet connectivity.

P remise Technician A T& T ( 2007-2008)

Installed and repaired AT&T’s U-verse IPTV and related services including HSIA and VOIP. Networked

customer premise utilizing wireless, cat5, and coax. Provided excellent customer support regarding new

technology.

Client Support Representative A ll-Mode Communications (2006-2007)

Remote programming of Nortel PBX CS1000. Provided first t ier technical support to clients and

technicians.

Analyze telecommunications t raffic and prepared reports.

NOC Communication Technician A T& T (1997-2006)

Maintained fiber optic (Sonet) network Southern California. Accessed and operated equipment (field) via

remote system functions as well as maintaining intelligent channel banks, digital cross-connect systems,

OCN SONET equipment, multiplexers etc. D ispatched and assisted field technicians on customer t rouble

calls and system alarms or outages.

Provided fi rst t ier technical support for t roubleshooting DS0 to DS3 up to OC192 including DWDM.

E xtensive network problem solving through data analysis as a Long Term Analyst. Developed Transport

Technician technical manual.

M ilita ry Experience

United States Ai r Force

Sergeant; Telecommunications System Technician

United States Army

Specialist 4; Construction Surveyor

Honors and Awards

Tompkins Cortland Community College Dean’s List, Presidential Citation

Phi Theta Kappa (GPA 3.8)

AT&T Presidential Award

AT&T Technical Excellence Award

AT&T H idden Hero Award

AT&T Perfect Attendance Award

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