Customer Service Sales

Kathy S. McCord

**** ********* ***. **** ****, CA 95628

H: 509-***-**** ? C: 509-***-**** ? abhtr4@r.postjobfree.com

Professional Summary

Award winning sales professional with extensive experience working in

multiple aspects of the healthcare industry. Exceptional knowledge of

medical terminology, medical center operations and pharmacology. True

consultative sales professional with demonstrated track record of success

in 100% commissioned sales environments. Dynamic communicator with the

ability to translate complex medical concepts into layman's terms for

multiple audiences. Experienced clinical educator with first hand patient

care experience.

Professional Experience

Century 21 Trophy, Washington State

2002 - Present

Managing Broker

Developed robust client base by actively marketing services to individuals

and businesses throughout Washington State. Actively cultivate clients via

cold calling, community activities, referrals and hosting educational lunch

and learns. Aggressively compete for listing contracts. Achievements

include high level of referrals and repeat business as a result of

outstanding customer service and follow-up. Consistently exceed quarterly

and yearly sales goals.

. Coldwell Banker Sterling Silver Award - 2005, 2006, 2007

. Trendsetter of the Year Award - 2004

Okanogan Regional Home Health, Methow Valley/Omak, WA

2000 - 2003

Home Health Nurse

Involved in the implementation of the EMR system. Primary patient care

visits in the home environment. Liaised with primary care physicians to

ensure best treatment options were administered and continuity of care.

Educated patients on treatments, health goals and proper administration of

medications.

United Services Clinical Research, Seattle-Tacoma Territory, WA

1996 - 1998

Territorial Supervisor

Selected for development and management of pharmaceutical research trials

which included departmental coordination, marketing, logistics and

compliance with FDA standards.

University of Washington Medical Center, Seattle, WA

1991 - 1997

Supervisor-Procedural Area, Women's Health Care Center Community

Liaison. ( 1995 - 1997)

Staff, patient and community education. Staff management and development

of neurourological procedures including urodynamics and gynecological

procedures, Dysplagia Clinic and primary coverage for Urology, Gynecology

Residents and General Internal Medicine attending coverage. Coordinated

study activities for Uromed plug clinical trials.

Diagnostic Ultrasound, Independent Consultant (1995 - 1996)

Consultant with Diagnostic Ultrasound for the development and

implementation for two new clinical systems. Worked as a liaison between

clinical units and development technicians for an ambulatory urodynamic

transducer tipped diagnostic system along with an in-house water based

urodynamic diagnostic system.

Supervisor, Neurourology Procedural Area Community Liaison (1991 -

1995)

Staff, patient, and community education. Staff management, patient

scheduling, pre-and-post patient education in regards to lower urinary

dysfunction and erectile dysfunction, intro-procedural nursing education,

inventory control and coordination of Uromed plug clinical trials.

University of North Carolina Medical Center, Chapel Hill, NC

1981 - 1991

Nurse Education Clinician, Urophysiology Unit (1988 - 1991)

Performed neurourologic procedures, staff supervision, staff and patient

education regarding lower urinary dysfunction and erectile dysfunction.

Assisted in the execution and administration of Marion-Merrill Labs

Ditropan SR pharmaceutical clinical trials.

Urodynamics and Lithotripsy (ESWL) Coordinator (1986 - 1988)

Responsible for the development and coordination of the new Urodynamics and

Extracorporeal Shock Wave Lithotripsy Unit. Responsibilities included

management of departmental coordination, family teaching, pre-and-post

patient education, staff and community education, intra-procedural nursing.

Staff RN, Peritoneal Dialysis Unit (1981 - 1986)

Experienced with use of Trocar and Tenckhoff catheters. Proficient in all

forms of Peritoneal Dialysis, including Continual Cycling Peritoneal

Dialysis, Hemodialysis and Intermittent Peritoneal Dialysis.

Education & Certifications

Bachelor of Science Degree in Nursing

Baylor University, Waco, Texas

. ACLS Certification

. CCRN Certification

. Master's Certificate, Southwestern University in Trauma/Emergency

Medicine

. Trauma/Critical Care Internship: Certified Nurse Specialist in

Emergency Medicine, Trauma, Cardiac, Respiratory, Neurologic,

Pediatric, Neonatal and Burn Intensive Care.

Presentations

. "Standardization of terminology" for the International Continence

Society. Presented at the American Urological Association-Allied

Annual Meeting.

San Antonio, Texas. May, 1993

. "Complications of Urodynamics". Presented for the second Annual

Understanding Urodynamics Seminar. American Urological Association-

Allied. Nashville, Tennessee.

. "Alternative Behavioral Therapy Solutions". Presented at the Second

Annual Understanding Urodynamics Seminar. America Urological

Association-Allied. Nashville, Tennessee. September, 1992.

. "Implications and Patient selection for Urodynamic Evaluation".

Presented at the Understanding Urodynamics Seminar. American

Urological Association-Allied. Pittsburgh, Pennsylvania. September

1991.

. "The Efficacy of the Dacomet Strain-Gauge in determining Impotency

Associated with Diabetes".

Diabetes Spectrum. March-April 1991.

. "Lithotripsy: The New Stone Cruncher". Presented at the American

Nephrology Nurses Association. Durham, North Carolina. May 1990

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