TYNEKA L. BROWN *** ELM AVENUE PORTSMOUTH, VIRGINIA 23704 203-***-****

CELL 203-***-**** HOME Email: abhtlv@r.postjobfree.com OBJECTION To offer my

leadership, problem solving ability, research, and public relation skills

to an organization that can use a hardworking professional who is known for

unquestioned integrity, unflagging enthusiasm, and tireless dedication to

excellence. EDUCATION OLD DOMINION UNIVERSITY, Norfolk, VA Paralegal

Certificate, April, 2007 VIRGINIA UNION UNIVERSITY, Richmond, VA Bachelor

of Arts in History and Political Science, May, 1999 *Outstanding Student

Leadership Award EXPERIENCE JUNE 2008-OCTOBER 2009 VERIZON WIRELESS,

formerly ALLTEL COMMUNICATIONS, Georgetown, SC GREETER/ WELCOME SPECIALIST

*Greeted all customers in a professional, friendly, and timely manner,

including answering phones and directing customer inquiries to appropriate

party. *Offered and promoted vertical features and essentials with each

customer interaction while achieving the highest level of customer

satisfaction. *Forwarded more complex questions to appropriate party.

*Assisted in other tasks (including acting as backup to other functions) as

needed or assigned by Management to improve the delivery of service to

fellow associates and customers. *Received and processed all payments

according to standard procedures. *Completed accurate paperwork and

transactions according to company policies and procedures. *Assisted with

inventory and other store procedures as needed. *Assisted in maintaining

store appearance and individual work area according to the retail store

standards. *Assisted in the opening and closing of a retail location which

includes and but not limited to cash handling and deposits as governed by

operations control standards. *Attended all required training programs and

meetings. *Assisted with other tasks, duties, or projects as assigned by

leadership.

MAY 2004-JULY 2006 AMERICAN RED CROSS, Norfolk, VA HOSPITAL MARKETING

SPECIALIST *Developed and maintained relationships with American Red Cross

Blood Service customers to ensure service needs are met or exceeded.

*Responsible for assessing and responding to customer needs. * Provided

information related to products and services. *Coordinated with regional

account manager and staff to ensure excellent communication and appropriate

follow-up regarding customer accounts. *Compiled core product reports on a

monthly basis to capture hospital core products utilization. *Ran Data

Warehouse report on a monthly basis. *Compiled and provided Memorandum Of

Understanding (MOU) reports for regional military facilities using Core

Products and Donor Recruitment Department collection reports. *Prepared and

distributed National Laboratory Week gifts for hospitals (50) annually.

*Prepared timesheets bi-weekly for myself and Regional Account Manager.

*Prepared, submitted, and maintained all accounting vouchers, purchase

card, and departmental receipts. *Provided customer service to all non-

contracted regional accounts. *Prepared and disseminated correspondence and

other communiqu hospitals regarding regional implementations and new

products (bacterial detection, 2RBC, etc.) on behalf of RAM, CEO, Medical

Directors and other departments as directed. *Distributed EnRoute

Newsletter to hospital personnel, other regions and Virginia Blood Service

hospitals. *Prepared and disseminated blood services agreements

(contracts), fee schedules (pricelists), and other contractual attachments

to regional hospitals each fiscal year. *Maintained the hospital customer

database by updating new information and all other information it contained

regularly. *Coordinated and facilitated monthly regional educational

programs (ASCP Teleconferences, AABB Audio-conferences, etc.) hospitals,

which included securing locations and Audiovisual equipment, preparing all

materials such as handouts, distributing invitations and announcements for

said programs, maintained list of RSVPs and served as site coordinator for

vendors. *Represented department and coordinated regional Customer Forum

and Hospital Customer Satisfaction Team meetings quarterly. *Ran other

reports as needed for statistical data. *Prepared and distributed 150+

piece mass mailings on a regular basis communicating information from the

region hospitals. *Submitted documents for QA approval. *Coordinated,

composed, and maintained department's calendar of events. *Served an

integral role in updating information for region's hospital resource center

website. *Distributed and maintained copies of hospitals' certification and

accreditation records. AUGUST 2002-MAY 2004 AMERICAN RED CROSS, Norfolk, VA

STOCK INVENTORY ASSISTANT I *Responsible for external and internal mobile

requests. *Maintained daily supply logs. *Implemented critical document

change outs. *Pre-staged mobiles for early morning departures. *Performed

supply inspections. *Restocked supplies and supply pods. *Communicated

orally and written to department heads and staff. *Ordered supplies for

pack room replenishment. *Responsible for maintenance requests and keys for

American Red Cross vehicles. *Managed all incoming volunteers. JUNE 2000-

JUNE 2001 NEXTEL COMMUNICATIONS, Hampton, VA CUSTOMER CARE REPRESENTATIVE

*Solved problems concerning customer service and billing issues. *Provided

technical support for malfunctioning cellular devices. *Demonstrated

persuasive, competitive, and negotiation skills. *Implemented sound

decision making, oral, and written skills. MAY 1994-AUGUST 1997 LECHEMERE,

a subsidiary of Montgomery Ward, North Haven, CT PAYROLL/PERSONNEL Assisted

employees with information regarding their medical benefits; administered

employee orientation and basic knowledge tests to determine employee

eligibility; edited payroll checks and verified employee hours to

accommodate payroll processing; updated and maintained employee files; ran

statistical reports for sales team; ordered supplies; officiated

promotional credit for credit program; coordinated monthly managers

meetings; distributed office mail. *Performed diverse HR functions gaining

excellent exposure to personnel policies and procedures. *Promoted ahead of

my peers and individually selected for highly sensitive positions of

responsibility. CUSTOMER SERVICE LEAD *Worked in a retail environment with

responsibility of supervising 100+ employees *Worked closely with sales,

customer service, and cashiers to provide a team approach to total customer

satisfaction. *Orchestrated sales team meetings. *Initiated special

incentive programs for top performers. *Prepared time sheets for 100+

employees. *Responsible for cash overflow money drops. *Met with sister

stores to develop effective sales agendas. *Administered customer returns.

*Alleviated customer complaints and concerns. *Conducted corrective action

meetings in an effort to pursue continuous improvement at all times.

COMPUTER SKILLS POWER POINT, EXCEL, MS OFFICE, MS WORD, MS WORKS,OUTLOOK,

WORDPERFECT, WORLD WIDE WEB, MAP POINT, BUSINESS OBJECTS, DATA WAREHOUSE

and MS ACCESS. OTHER SKILLS ENTRY-LEVEL ACCOUNTING (ACCOUNTS PAYABLE,

ACCOUNTS RECEIVABLE, AUTOMATED ACCOUNTING), 10-KEY ADDING MACHINE, EVENTS

COORDINATOR. VOLUNTEER WORK Virginia Beach Juvenile and Domestic Courts,

Financial Eligibility Clerk Virginia Breast Cancer Foundation, Literature

Distributor Virginia Union University Mail Room, Mail Room Clerk

QUALIFICATIONS

*Committed to the highest levels of personal and professional excellence.

*Strong advocate of teamwork and continuous self-improvement. *Flexible and

open to change and new ideas. *High level of personal energy and ability to

manage multiple priorities. REFERENCES AVAILABLE UPON REQUEST

Contact this candidate