Customer Service Representative
Resume:
Akeidra D. Bryant **** E Corona Ave. Phoenix AZ **040
602-***-**** *******.***********@*****.***
Objective
To obtain a position as a Customer Service Representative, with a stable company that will
a llow me to utilize the skills I have obtained while gaining new ones.
Abilities
5+ years of customer service
Excellent wri t ten and verbal communication skills
Extremely productive in a high volume, high stress, environment
Proficient in the use of M icrosoft word, outlook, email, excel, and AS-400
Reliable t ransportation
Self starter with a can do atti tude.
Employment History
11/2007 - 08/2009 Fredericks of Hollywood, Phoenix, AZ
Customer Service Representative
Inbound calls from customers wanting to check the status of their order, or place new ones
Dealing with irate customers due to incorrect order, or late deliveries, preventing
supervisor
Calls, canceling orders, or returned orders. Going above and beyond to satisfy the customer
defusing the situation ultimately gaining customers t rust and winning loyalty.
05/2004 -10-2007 MSA Solutions, Tempe, AZ
Customer Service Representative
Answered inbound calls and made outbound calls regarding customer student loans.
Conveyed in a reassuring manner that we will lock in the interest rates on the loans, and
Akeidra D. Bryant 2729 E Corona Ave. Phoenix AZ 85040
602-***-**** *******.***********@*****.***
payments will stay deferred until six- months after graduation. Gave step by step
i nstructions to sign their application online. Resolved issues from schools or previous loan
holders. Reviewed and
E xplained what information was displayed on the National Student Loan Database System
other duties included, faxing applications, emailing invoices, mailing letters, updating
manager on stats.
Education
12/2009 – Present University of Phoenix, online
08/2001-05/2005 South Mountain High School
H igh School Diploma
References available upon request
Ste 115, 1401 South 52nd Street Tempe, AZ 85281-6968 - 480-***-****
Contact this candidate