Stacy Camargo

*** ***** **.

Bakersfield, CA **307

661-***-****

abhtf6@r.postjobfree.com

OBJECTIVE

A long term position in a thriving business where I can showcase my

superior management, administrative and leadership abilities as well as

provide world class customer service.

SUMMARY OF QUALIFICATIONS

? 12 years of top-level management experience for major non-profit

organizations.

? Extensive background in operations management, customer service,

strategic planning, staff training and development, policy and procedural

development and implementation, interviewing and hiring, terminations,

appraisals, establishing performance goals to exceed efficiency levels

and maintaining quality assurance standards.

? Hard working, driven, and dedicated, to ensure the highest levels of

operational profitability and efficiency through customer satisfaction.

? Facilitated fundraising efforts for non-profit community and national

organizations.

? Adept in recruitment including interviewing and terminating

employees, training, supervision, data entry and spreadsheets, and

mentoring of management level personnel.

? Knowledge of computers: Windows, Word, Excel, PowerPoint, Access,

SQL, the Internet, and other systems.

? Results-oriented, with an ability to see any assignment to successful

completion.

? Excellent organizational and planning skills; has successfully

executed company events, meetings, and expenditure/revenue budgeting and

allocation.

? Thrives in a busy, fast-paced working environment and enjoys working

with the public.

PROFESSIONAL EXPERIENCE-

MDS Communications, Bakersfield, California

Shift Supervisor - Operations (2006-Sept 2009)

Managed a high volume fundraising operation of 5 managers and 170-120

customer representatives with a typical turnover rate of 40% while

consistently meeting all sales objectives, and increasing company's profile

in a very competitive marketplace.

Responsible for overseeing day to day floor operations, staff training and

development, evaluation of all levels of personnel, policy and procedural

development and implementation, report preparation, client and public

relations, and handling a wide variety of special projects.

? Responsible for all hiring, screening applications, phone interviews,

overseen and facilitated all group interviews.

? Responsible for and tracked representatives attendance, logged hours,

on hook time, wrap time, on hook time, calls per hour and all legal and

integrity occurrences daily.

? Responsible for all tracking and approvals of scheduling, vacation

time, paid holiday and sick time as well as all termination checks.

? Developed and held daily coaching workshops to help improve and

achieve individual employee

goals.

? Able to effectively interact with the myriad personality types and

socioeconomic levels of the company's employees.

? Fundraising performance improved 15% from 2007-2008.

? Consistently monitored employee performance and prepared performance

improvement plans and

appraisals for all levels of management and customer representatives.

? Engaged in daily email, and verbal communication with employees and

management staff between 2 different call centers.

? Issued written counseling advice to employees and executed

terminations as needed.

MDS Communications, Bakersfield, California

Program Administrator - Operations (1998-2006)

Responsible for coordinating company's fundraising programs, managing

client goals and company profit, overseeing the testing of scripts and

lists to evaluate performance, working directly with Client Services to

meet the needs of individual non-profit clients.

? Managed over 100 clients programs across 2 separate dialers to goal.

? Managed employees in 2 different call centers on the dialer to ensure

each employee reached goal.

? Showcased an ability to strategically plan and execute results while

working under pressure. Able to multi-task with efficiency.

? Developed daily organizational skills for more efficient program

management.

REFERENCES: Available upon request.

Contact this candidate