Customer Service Technician
Resume:
Nikki Courtney
Ellenwood, Ga 30294
OBJECTIVE: To obtain a position that will allow me to apply my knowledge and skills
with an attitude of commitment and excellence within your company.
QUALIFICATIONS
- Obtained a BA in General Studies/ Minor in Social Science
- Strong oral and written communication, organizational and problem-solving skills
- Capable of multi-tasking and successfully meeting deadlines
- Ability to work independently and in a team environment
-Proficient in Microsoft Word, Excel, Access, PowerPoint, Outlook and Lotus 1-2-3
-Proficient use of accounting methods
EDUCATION
-2005-2007 Associate Degree in Office Administration, Northwestern State University
-1999-2004 Bachelors Degree in General Studies, Northwestern State University
-1999-2002 Associate Degree in Arts, Northwestern State University
EMPLOYMENT
2010-present Communications Dispatcher (Atlanta Police Dept.)
-Responsible for receiving law enforcement, disaster, and weather information through various
means such as telephone, teletype, and two way-radio, and transmitting the information to the
appropriate person and/or agency
2007-2008 La Petite Academy, Decatur, GA
-Assisted lead teacher with lesson planning
-Taught and assisted students (Pre-K) in the learning process
-Worked with daycare teachers as a team to maintain order and direct students
-Assisted director with office duties such as printing weekly newsletters and reports
-Posting of weekly lesson plans in the classroom, parent newsletter, informative sheets for
payments, distributing meals for students, and decorating of the classrooms pertaining to
seasons, months, and holidays
2007-2008 ProCore Solutions, N. Marietta, GA
- Answered and directed incoming calls to call center and executives
- Distributed, organized, and processed incoming and outgoing mail
-Signed for FedEx and UPS packages and distributed to executives
-Entered plastics into Excel Spreadsheets, CSR, and C4
-Greeted Visitors and Demonstrated Customer Service Skills
2006- 2007 Music Teacher, Weaver Elementary, Natchitoches, LA
- Planned and implemented curriculum for students
- Integrated music and socialization activities to promote learning in a classroom setting
- Coordinate with teachers on projects and special events
- Maintained a student-centered learning environment
2004-2006 Photo Technician, Walgreen's, Natchitoches, LA
- Monitored inventory and ordered supplies for the specialized areas
- Provided quality customer service with emphasis on recognizing customer needs
- Knowledge of proper handling of hazardous materials
- Strong cash handling ability
- Exceeded service goals monthly and quarterly
2000-2005 Dormitory Receptionist, Northwestern State University, Natchitoches, LA
- Implemented standard policies and procedures
- Provide daily support to faculty and resident students and Monitor internal and external
customers to ensure a safe environment
REFERENCES
Fedora Brown
2025 Day Street Alexandria, Louisiana 71303
Tawana Bobb
P.O. Box 445 Boyce, Louisiana 71409
Ruby M. Gallion
110 Cedar Grove Drive Natchitoches, Louisiana 71457
Stanford Medlock
213 Live Oak Circle Natchitoches, Louisiana 71457
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