Sales Manager

Holly Kozicki

***** ******** **.

Brownstown, MI 48183

734-***-**** (Home)

E-mail abhtdn@r.postjobfree.com

Objective: To obtain a position with a company where I can use my knowledge and

strengths to achieve my goals, as well as improve the workplace and it environment.

Professional experience

2008- Current Hertz Corporation Southfield, MI

Onsite Representative

• Process AAA/ Hertz Express Claims appointments

• Conduct calls to the customers confirming Express Claims appointment,

discussing rental details, and providing information to the customer of how and

what to expect with the Express Claims process.

• Maintain reports that provide Express Claim Rental day savings, day savings per

rental, and average rental day to both Hertz and AAA.

• Verbally communicate in addition to email in regards to completion date. With

this information using HIRMS rental coverage is extended out accordingly

• Develop strong relationships with Adjusters, Team Leaders, and Branch Claims

Managers.

• Conduct conference calls with claim center personnel to network body shops.

• Provide insight to the local and national sales teams involving strategic initiatives

that could further drive revenue and increase market share.

• Responsible for assisting the AAA employees with any rental concerns which

include assistance on extensions and receivable questions.

• Communication with local HLE branches

• Work daily out of HIRMS

• Once the extensions that need to be worked for that specific day are obtained,

contact the body shops (The Body Shop unit in OKC currently obtains repair

status updates.

• Green Dot the rental in HIRMS. Contact Onsite Support if needed for a review or

contact the body shop advising them that the call is on behalf of the insurance

company to get a repair status update.

• When a customer is very close to reaching the policy max, the customer is

advised and claim notes are added to AAA claim.

• When I receive a final day from the Adjuster, I call and reconfirm with the

customer, and leave a note in the AAA claim.

• When enough authorization is obtained that will close the contract, I call the

branch and put a note in the contract to close.

2007 - 2008 KLC Corporation Brownstown,

MI

Site Assistant

• Assisted in planning and implementing lesson plans for school aged children

• Managed and maintained student files

• Built genuine relationships with children parents and school officials

2005-2005 Rowan Pontiac- GMC Southgate, MI

New Car Sales

• Directly assisted the New Car Sales Manager and Assistant Manager

• Researched customers needs and wants for their new vehicle purchase

• Completed contract paperwork and arranged vehicle deliveries

2000-2005 JCPenney Taylor, MI

Administrative Assistant to the Store Manger

• Switchboard Operator for 21 phone lines

• Generated weekly and monthly reports for sales, goals, store profits and

corrective actions

• Company authorized to place all maintenance work orders through Johnson

Controls

• Continuously achieved Top 5 highest grossing weekly sales per associate

Education

1998 - 2001 Henry Ford Community College Dearborn, MI

Associates Degree in Administrative Information and Management

Certifications

• Certified In Blood Pathogens

• Certified in Adult & Child CPR (Ages 1 & Up)

• Certified in Standard First Aid for Adults & Pediatrics

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