Customer Service Manager

Heather M. Bagley Cell: 682-***-**** • Home: 512-***-**** • abht9c@r.postjobfree.com

OBJECTIVE

An administrative position in an organization where enthusiastic customer relations, exceeding professional relations, and an

organized smooth-flowing environment encouraged by communication and the use of technology is needed.

SUMMARY

KEY SKILLS

Administrative Professional with experience in payroll, marketing, accounts receivable, accounts payable, management,

scheduling, electronic medical records, patient registration, online sales, and HR. Strong analytical and problem solving skills,

with a talent for identifying errors, and maintaining confidentiality.

Accounting Payroll Quickbooks Microsoft Certified

Accounts Receivable Inside Sales Customer Service Online Marketing

Accounts Payable Bank Reconciliation Advertising Front-Desk Reception

Budgets & Taxes Travel Coordination Executive Support Employee Training

SKILLS

Accounting and Clerical Skills / Familiar Technology/ Privacy Management

• Multifaceted manager responsible for A/R, A/P, inventory, reconciling bank accounts, and cash on hand using

QuickBooks

• Typing speed of 86/wpm

• Prepared and analyzed Chart of Accounts, P&L Reports, Balance Sheets, and spreadsheets

• Managed finances with responsibility for budgets, forecasting, tax returns

• Responded to priority issues to ensure the prompt referral of urgently needed medical care.

• Microsoft Certified Pro in Excel, Word, Access, Outlook, and PowerPoint

• Maintained appointments, managed world-wide travel arrangements and email for executives

• Open invoice reconciliation, including preparation and mailing of statements.

• Warmly and professionally greeted patients and created, verified, and maintained patient appointments utilizing

Centricity.

• Registered 20+ new patients daily, as well as checking in an avg. of 130 patients daily

• Insurance verification via phone and web

• Assessed and collected patient co-payments and posted charges

• Audited patient refill requests to determine need for appointment

• Prepared, completed, and sent DWC paperwork for new and existing Workers Comp patients

• Managed all specialist and diagnostic testing referrals in a primary/urgent care setting

Communication / Promotion

• Created and managed Google AdWords advertisements and budget

• Organized an effective marketing plan, implementing new magazine and newspaper ads

• Skilled at maintaining the utmost privacy and professionalism with patients traveling from abroad for treatment, as well

as celebrities and dignitaries

Management / Training / Organizational Ability

• Excelled as an assistant to the surgeon, managing finances, tasks, personal and professional schedule, as well as

multiple businesses

• Trained 7 new employees to support growth.

• Managed inventory including placing orders.

• Managed licenses, and hospital and insurance credentialing applications for physicians

• Researched, chose, and implemented DME office management software.

EXPERIENCE

Main Street Medical Care (Urgent & Family Care)

Medical Receptionist September 2010-January 2011 (short-term position due to relocation)

Texas Orthopedic and Spine Associates (Robert Myles, MD)

Executive Assistant to Spine Surgeon October 2009-September 2010

C & R Medical (Durable Medical Supply Company)

Accounting Manager April 2005-December 2008

EDUCATION

Keys High School Valedictorian

Excelled in a self-paced environment with a GPA of 3.87

Temple College 2007-Present

Bachelors of Business Administration in Operations and Supply Chain Management

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