Customer Service Manager

Ron Klein

563-***-**** **** Deertrail Road Bettendorf, IA 52722

**********@*****.***

Materials Manager

Lean Manufacturing Process Improvement Six Sigma Quality Labor

Management

Highly effective and results-driven Manager with 20+

years' experience and a strong passion for leading

effective manufacturing operations, producing high quality ( Strategic Planning

products, and reducing overhead costs by utilizing lean ( Production Control

manufacturing techniques. Proven ability to deliver ( Project Management

outstanding results in all areas of production. ( Kanbans, Kaizen &

Excellent problem-solving and budget analysis skills, 5S

impeccable attention to detail, and exceptional process ( Customer Service

development abilities. Continuously search for ways to ( Manpower Planning

streamline manufacturing procedures. Top performer and ( Training &

valuable contributor to management teams. Development

( Visual Factory

PROFESSIONAL EXPERIENCE

Pretium Packaging LLC Muscatine, IA (2005-Present)

Materials & Customer Service Manager (2006-Present)

Plant Manager (2005-2006)

Manage purchasing, warehousing, and logistical operations for plastic

container producer with annual sales of approximately $21M. As Material &

Customer Service Manager, lead team of Customer Service Representatives,

Warehouse Fork Truck Operators, Accounts Payable/Receivable Clerk,

Logistics Clerk, and Truck Driver. Supervised staff of 100 part time and

full time workers as Plant Manager. Provide customer service support and

collaborate with outside vendors. Coordinate packaging and shipping

operations and maintain sales forecast to maximize productivity and

minimize inventory levels.

. Reduced inventory levels to eliminate need for additional outside

warehouse space, cutting storage fees $175K per year.

. Saved $20K annually by improving warehouse layout to increase

efficiency of monthly inventory process and decrease warehouse damage

to products.

. Improved accuracy of customer requirement forecasting 20% by utilizing

shipment data, resulting in days' reduction of packaging material

supply from 180 days to 40 days which represented an average monthly

reduction in inventory investment of $25K.

. Streamlined organization procedures and reduced staffing 40%in the

warehouse/customer service staff which slashed labor costs $90K

annually.

Grafco PET Technologies Bettendorf, IA (2001-2005)

Operations Manager (2001-2005)

Hired to oversee production plant operations for polyethylene terephthalate

(PET) plastic container manufacturer with annual revenue of $15 M. Reported

directly to Vice President of Operations and presided over 100 employees.

Administered annual plant budget, executed production plans, handled

facility maintenance, and coordinated plant hiring and training. Introduced

new products to customers and provided support for any quality issues.

. Doubled size of production facility and expanded output 300%.

. First plant in company history to achieve highest standards of safety,

quality, and production efficiency in the same quarter.

. First production facility certified in company's Continuous

Improvement Process.

Ron Klein **********@*****.*** 563-***-****

Pure Fishing Spirit Lake, IA (1991-2001)

Promoted through a series of positions with increasing responsibilities for

world's largest manufacturer of fishing tackle. Oversaw production of

fishing line products for organization with $450M annual sales.

SAP Implementation Team Member (1999-2001)

Member of 5-person team tasked with setting system requirements to support

worldwide rollout of SAP ERP management system. Configured production

management module of software and converted operations from legacy system

to SAP.

. Implemented PP module for three separate manufacturing facilities in

10 months with no interruptions in production or operation

functionality.

. Effectively trained all staff members in software functionality and

usage.

Focus Factory Manager (1997-2001)

Reported directly to Vice President of Operations and led 7-member team

responsible for meeting customer demand while functioning within

established budgetary, quality, and safety guidelines. Established

performance goals, trained all team members, and evaluated factory

performance. Led transition of corporate manufacturing management style

from traditional functional silos to focused factories.

. Enhanced inventory turns 50% by introducing Kanban executions systems.

. Achieved 20% reduction in production cycle times by expediting set-up

operations.

. Averaged 10% annual sales growth while maintaining existing production

space.

. Decreased production costs 5% per year on average.

Systems & Data Team Leader (1997)

Managed 3-member team of programmers/analysts providing key management data

to executive leadership team. Developed inventory turn analysis to identify

inventory reduction targets and goals.

. Created specialized reports to quantify gross profits for each product

line, resulting in elimination of 15% of existing products with less

than 1% profit loss.

. Improved customer relations and delivery performance by establishing

delivery satisfaction evaluation.

Production Control Manager (1991-1996)

Created and applied sales and operations plan approved by executive

committee which served as base document to guide inventory, production, and

long-term capacity growth planning.

. Increased corporate sales 300%.

. Generated 30% improvement in corporate inventory value while

consolidating 3 warehouses.

Education & Certifications

Bachelor of Science in Chemical Engineering South Dakota School of Mines

& Technology, Rapid City, SD

CIRM / CPIM American Production and Inventory Control Society

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