Customer Service Quality Assurance
Resume:
Wanzi E. Rusike
**** ******** ** #****, ****** AL 36830
E-mail address: *******@*****.***
EDUCATION BA in Business Administration Degree
Major: Accounting
Seattle University, Seattle WA
Graduated March 2008
Currently taking the CPA Exam
Cumulative GPA: 2.9/4.0
Associate of Arts Degree
Seattle Central Community College, Seattle, WA
Accounting GPA: 3.8/4.0 Cumulative GPA: 3.3/4.0
EMPLOYMENT CAMPUS POINT, Seattle WA (September 2008 - March 2009)
Fidelity National Finance: Junior Accounting Specialist :
Interaction with project managers, vendors, and internal
customers.
Responsible for maintaining accurate and up-to-date accounting
records for various offices in a high paced atmosphere.
Responsible for processing refund and adjustment requests.
Responsible for setting up new customers in accounting system.
Following up with customers on all large past due invoices that
are over 90 days.
Preparing and updating collection reports for nine offices.
Notify County Managers' monthly, of collection issues.
Send out monthly statements and past due invoices for nine
offices.
Process daily checks.
Verify approvals and backup on trade accounts payable and
expense reports.
Coding and entering accounts payable vouchers into the
accounting system.
AJILON FINANCE, Bellevue WA (June 2008 - July 2008)
T-Mobile USA: Tax Audit Assistant :
Assisted the tax audit department in preparation of an audit by
analyzing boxes of documents on a given list, and looking for
key information that varied by company and also by the tax
treatment of certain transactions.
Updated T-Mobile Tax department's current tax exemption database
that they use for research purpose.
DELOITTE & TOUCHE LLP, Seattle WA (June 2007 - August 2007)
Audit intern :
Candidate for the Future Leaders Apprentice Program (FLAP) - a
scholarship and leadership program.
Performed substantive expense and revenue testing for a Seahawks
related entity - First and Goal Inc.
Participated in an audit for the compliance as well as a 6 month
financial performance audit of Avista Energy Inc, after it was
bought by Shell Oil Company.
Performed SOX 404 testing for Accounts Payables at Boeing
(Shared Services Group).
Prepared a client service proposal research project.
SEATTLE CENTRAL COMMUNITY COLLEGE
STUDENT ACTIVITY CENTER, Seattle, WA (Sept 2003-Jun 2005)
Front Desk Attendant :
Provided excellent customer service to guests and performed
basic bookkeeping tasks.
CYBERPLEX AFRICA, Harare, Zimbabwe (Jan 2003-July 2003)
Quality assurance intern and Web Designer :
Updated the daily newspaper and local bank's websites and
gathered information to test the quality of the sites.
ACTIVITIES AND National Association of Black Accountants Professional Member
INTERESTS National Association of Black Accountants Seattle University
Student Chapter (Founder and President Dec 2006 - Dec 2007)
Seattle Women's Field Hockey Club
Pledged to be a member of Beta Alpha Psi
Horse-back Riding/Show Jumping
Playing the piano
VOLUNTEER SEATTLE, WA (January 2008 - December 2008)
EXPERIENCE International student Alumni mentor and advisor for Seattle
University.
SEATTLE, WA (February 2007 - April 2007)
Certified Volunteer Income Tax Assistance (VITA) preparer.
ST VINCENTE de PAUL ORGANIZATION, Harare, Zimbabwe (Dec 2000-Dec
2001)
Assisted families and orphans in our parish that were affected
by
the AIDS pandemic.
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