Customer Service Representative
Resume:
Shlaberte Saintlouis
*** ** *** ****** *****, Fl 33168 Contact number: 305- 456-1237{305-***-****} myofilms@hotmail.
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Objective:
To obtain a position as a Customer Service Representative.
Summary of Qualifications:
Posses 9 Years Of Professional Customer Service/Call Center Resolving Conflicts And Negotiating With Others
Microsoft Suite Package & Internet Communicating Well With Supervisors, Peers, Subordinates
Excellent Written And Verbal Communication Skills Exceptional Word Processing, Data Entry Skills & Filing
Interpersonal Plus Problem Solving Skills Advanced Record Maintenance Skills & Typed 50 WPM
Extremely Productive In A High Volume, Fast-Paced Environment Ability to Adhere Strict Deadline & Under Extreme Stress
Excellent Organizational Skills & Strong Leadership Skills Systematic, Flexible, Tolerant, Detailed & Goal Oriented
Ability To Work Independently As Well As Part Of A Team Skilled In Improving Customer Retention Levels
Education
2004 AA in Nursing Miami Dade College
Work Experience:
2009-Present Green Cross Miami, Fl
Customer Service /Data Entry Clerk/Medical Receivable
• Membership Accounting /Enrollment Services: duties include- Data entry, processing new enrollments, change request, and
terminating members off the employers plan.
• Accounting duties include posting checks to the clients medical plan, allocation forms where attached with a copy of the clients
check, adjustments to post misapplied checks, billing errors, retro credits, and debits.
• Premium payments of 60 days where reconciled, due at the end of the following month, and a discrepancy notice was mailed
out to the client if needed. Also offered heavy customer service
2007 2009 Nationwide Relocation Services Ft Lauderdale, Fl
Customer Service Representative
• Took inbound calls to consult customer moving reservation
• Explanation of detailed report written on each call giving key notes on how situation was resolved.
• Demonstrated call control, utilize resources to deliver resolution to customer
• Answered supervisor’s call, participated in quality assurance calls, and trained new employees.
• Handled the tasks of providing crucial administrative support in a confidential nature
• Responsible for preparing reports, managing records and follow-up of customers
• Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in
resolving problems.
2001 2006 Precision Response Corp Miami, Fl
Customer Service Representatives for DIRECTV
• Responded to inbound service calls in a fast-paced, high-volume call center.
• Built a rapport with customers and proposed different products and services based on their account history to help minimize
their monthly bill.
• Use voice with a pleasant demeanor as a communication tool, greet customers & verify overall account status, identify reasons
for call & determine issue to resolve.
• Participated in loss prevention, filed documents, and distributed promotion to our customers by mailing our featured products
• Resolve customer complaints, coach and motivated customers.
Trained new employees and existing employees for recertification.
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Languages
English/ Creole
SHLABERTE SAINTLOUIS
271 NW 144 STREET
Miami, Fl 33168
e-mail: abht4o@r.postjobfree.com
REFERENCES
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Present Supervisor: Emmanuel Philogene,
Green Cross
15383 NW 7 Ave
Miami, Fl 33169
Past Manager: Nardine Rene, Owner
ArisingChild Academy
665 NW 151 Street
Miami, Fl 33169
Co- Worker Vera Ferguson, Customer Service
Precision Response Corporation
1515 NW 167 Street
Miami, Fl 33169
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