claudia m. diaz

801-***-**** **** delaware pkwy.

abht48@r.postjobfree.com Miami FL, 33125

A highly qualified, goal oriented Information Technology Professional with a

background in Business Analysis, with the ability and experience in creating

a strong link between the business and information technology areas. Project

Administration Experience in Multinational Companies as well as many years of

Personnel Management.

goal

To work in a Company in which I can develop myself as a professional and

contribute with my knowledge and experience to its growth and goal

achievement.

Education

2002 Utah Valley State College, Provo Utah USA Software

Engineering Student 4.0 GPA

1985 - 1991 ITESM Monterrey, Nuevo Le n, M xico Chemical and

Systems Engineer 3.3 GPA

Professional experience

HBO LAG Production Services Temp EA Assistant to President of Distrib.

and Media Dev. Jan. 2011 - Feb. 2011

. In charge of organizing and managing his Outlook calendar and

checking his e-mail.

. Organize travel arrangements and issue expense reports for him and

three other members of the department.

HONDURAN SUPREME COURT - WORLD BANK HR Consultant

June 2010 - Oct 2010

. Analyze existing job functions and daily tasks of Court Staff.

. Write Job Profile Descriptions and Job Evaluations, using Word,

Excel and Power Point.

. Create a Salary Scale for Court Staff.

HONDURAN SUPREME COURT - WORLD BANK IT Consultant Sep

2008 - Oct 2009

. Interact with clients while analyzing the financial and

administrative areas of the Supreme Court of Justice in order to

create the Business Procedures Manual using tools such as Visio,

Power Point and Project.

. Submit to the Plenary of Judges of the Supreme Court the Manual

developed, along with the corresponding implementation schedule.

. Define the changes to be made in the applications in order to meet

the new Manual's requirements.

DELIPAN BAKERY - PROVO, UTAH Administration Manager Jan

2008 - June 2008

. In charge of controlling inventory and stock materials'

acquisition.

. Assign daily tasks to bakers and cake decorators.

. Handle and supervise cashier.

GILDAN ACTIVEWEAR HONDURAS Regional IT Manager

Oct 2006 - Oct 2007

. Support the Regional Office in Canada with the implementation of

new manufacturing plants.

. Plan and Supervise IT personnel's tasks and follow up IT's yearly

plans according to regional objectives.

. Analyze along with internal customers current operations of areas

such as Employee Cooperatives, Cafeteria and Human Resources

Department; proposing structural and procedural changes leading to

the creation and/or modification of the Information Systems.

BAC - CREDOMATIC HONDURAS System Operations Chief Jan 2006 - Sep

2006

. Monitor, supervise and control the daily functions of the Systems

area, allowing the Bank and Credit Card Company to perform as

expected.

. Plan and develop changes that would improve, simplify and automate

various processes.

. Supervise the Operations of 6 AS/400 computers.

CLARO HONDURAS Project Manager / Applications Coordinator

May 2003 - Jan 2006

. As part of the deployment team: developed RFPs, met with suppliers,

evaluated different options and chose software to be used,

negotiated with software provider up to the contract signature and

implementation.

. Implement the TELCO project, which includes modules such as

Customer Care, Billing, Collections and Interconnection.

HONDURAN TELECOM COMPANY - HONDUTEL 10 years performing different tasks

Oct 1991 - Nov 2001

. IT Director - Develop and follow up the operations and strategic

plans. Coordinate IT personnel (75 persons).

Plan Hondutel's IT tendencies. Assure the correct

operation of all of the Company s applications.

. Systems Analyst - Analyze, design, develop and implement

several applications such as Interconnection, Billing,

Payments and Collections.

. Counterparty of UNDP / ITU - Participated in the project of

analysis, design, development and implementation of a new

billing system, which included modules such as: Mediation,

Rating, Billing, Bill Printing, On Line and Batch Payments,

Interconnection and Trouble Ticketing.

languageS

SPANISH NATIVE

ENGLISH READ 100% WRITE 100% SPEAK 100%

additional education

July/2007 Oracle Application Server Administration I Jan/2000 CL / 400

Oracle Reports Developer 10g: Build Reports Mar/2000 ILE RPG

Oracle Forms Developer 10g: Build Internet Apps Jan/2000

SQL/ 400

Dec/2006 IT Management Nov/1999 RPG/ 400

June/2006 7 Habits of Highly Effective People - COVEY Sep/1999

Management Motivation

Data Mirror Aug/1998 Visual Basic

Apr/2006 Connect Direct Mar/1998 Visual Basic

Mar/2006 Coaching and Supervision Techniques Open Snap - CASE

Jan/2006 Introduction to BAC - CREDOMATIC Operation Introduction to

Sybase

Nov/2003 Unicorn Operation / Administration Data Base "Adabas"

Fundamentals

Oct/2001 Technological Developments in Communications

"Natural" Programming Fundamentals

Mar/2001 Tuning for the AS/ 400 AS/400 Operator

Nov/2000 Data Communication Workshop Analysis and Design-

Relational Data Base

Apr/2000 System Audit for AS/ 400

internships

Nov. - Dec. / 1995 IT Telecom Training EMBRATEL

Rio de Janeiro, Brazil

Dec / 1995 IT Telecom Training TELERJ

Rio de Janeiro, Brazil

OTHERS

VISIO MS PROJECT WORD ADABAS

EXCEL

FORTRAN WINDOWS (95 ... 7) ASSEMBLER CL / 400

VISUAL BASIC COBOL

SQL SYBASE JAVA OAS

OS / 400 RPG / 400 DEVELOPER 10g

FORMS & REPORTS

references

IVAN PASTOR

GENERAL MANAGER NAVEGA HONDURAS

PHONE 504-****-****

EMAIL abht48@r.postjobfree.com

JAVIER ECHEVERRIA

VICE PRESIDENT & COUNTRY MANAGER CARIBBEAN REGION GILDAN TM

PHONE 809-***-****

EMAIL abht48@r.postjobfree.com

JOSE CISNE

IT PROJECT MANAGER TIGO (MILLICOM) HONDURAS

PHONE 504-****-****

EMAIL abht48@r.postjobfree.com

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