Manager Customer Service

Gene A. Wright

[**** Drennon Ave, Austell, GA ***06] [Cell: 770-***-****] [abht2v@r.postjobfree.com]

Objective

Main objective is to obtain a position of significant responsibility that utilizes and builds upon extensive

experience in management and process improvement. With 13 plus years experience in management and a well

diverse range of experience in many different areas of the industrial field, that can bring many new concepts and

processes to any company. With an ability to quickly develop relationships with a well diverse group of people

that meets goals and objectives, with enthusiasm and positive communication, has built long lasting relationships

for the future. Well known for an open-door management style that leads to cohesive teams and increased

productivity, by emphasizing on people skills, mentoring, and coaching will help in my quest to attain such a

position.

Work Experience

Pace Industries (Process Consultant-Die Casting/Tooling Specialist) Auburn, AL 2008 – Feb 2010

Assist with activities concerned with development in applications and maintenance of tooling for manufacturing

processes and products. Accountable for training die technicians in proper die setup and proper die maintenance.

Accountable for the approval of all sample product runs and processes of die tools and die inserts. Assist

Engineering Manager in managing tooling automations dealing with lubrication die placement. Spearheaded and

analyzed the process of tooling failures and the implementation and writing of standard operation policy to reduce

or eliminate frequency in tooling failures. Accountable for scrap reduction, solder issues, water issues, and die

flashing. Accountable for writing standard operation policies on correct die changes to reduce changeover times,

downtimes and cycle times to increase production.

ALP Lighting (Production Manager/Metal Stamping Division) Lithia Springs, GA 2004 - 2008

Oversee and direct all aspect of production, fabrications and quality. Conducted and implement a Toyota

Production System (TPS) to tackle efficiency and quality issues by reducing inventory levels, reducing waste,

implementing a “pull system” to avoid overproducing, and creating a continuous process flow to discover existing

problems. In-turn over a five months span has increased efficiency from a 70 to an 87 percent average. Helped

conduct and implement 5S housekeeping tactics that has saved the company over $100,000 in unnecessary

company work force expenses, in over a year’s time. Has constantly worked with all departments to reduce

overall cost companywide in all cost centers, while working to develop and implement new testing methods to

reduce scrap and quality cost tremendously.

Fresh Express (Production Manager/Food Processing) Carrollton, GA 2002 – 2004

Accountable for the overall activities of a functional process area such as safety, customer services, (internal and

external) quality control, good manufacturing practices (GMP) and productivity. Able to develop systems and

processes to manage continuous improvement of key indicators such as: per man-hours, downtime reduction,

yields, response time, recordable accident rates, and facility food safety audit rates. Launched and implemented

a Sarbanes-Oxley (SOX) program for a check and balance system corporate wide while working with the

accounting and quality departments to develop a sound system. In-turn has increased internal audits from 66 to a

90 percent pass rate, by developed and trained lower and upper management on a uniformed method for

ongoing and future training toward better business practices and internal audits. Developed and taught a

secondary quality control system, that has reduced downtime by a substantially amount and increased

production from 22,000 lbs to 35,000 lbs average. Very involved in material requirements planning (MRP),

environmental protection agency program (EPA), and international standard organization (ISO9000:2000) quality

daily meetings to ensure in the reductions of cost and develop future projects and goals.

Briggs & Stratton (Production Manager/ Die Casting & Assembly) Statesboro, GA 1996 - 2002

With knowledge of lean manufacturing and industrial trends, this has allowed great success in running two total

different departments in Aluminum Die-casting (injection molding) and Assembly. Working closely with 9

supervisors and maintenance personnel has insured quality and on-time delivery to our customers. Never shying

away from constant positions of increasing responsibility and routine correspondence has give a wide range of

knowledge, that has commanded respect from among peers and upper management. While improving company

morale, diminishing overtime, and turnover rates by 10 percent, has sparked an increase in productivity by 30

percent within six months time. In 6 months time, with years experience has allowed in great strides to reduce

downtime throughout all departments by improvements in scheduling and scheduling of preventive maintenance.

While also working with engineering to correct capacity rates and improve and monitor cycle counts, saving the

company over $250,000 in outside technician support and has increased efficiency.

Knowledgeable Areas:

Customer Service, AS400 Systems, SAP, KPI, Lotus, P&L, Training, SOP Development, Hydraulics, Pneumatics,

Blue Prints, Welding, Inventory Control, Preventive Maintenance, OSHA regulations, Electronic payroll systems,

Public Speaking, Personnel and organizational development

Education

Master of Science/ Engineering Management

Air Force Institute of Technology (Major) Industrial Engineering Present – March 11

Bachelors of Science/ Business Administration

United States Air Force/Paine College (Major) Management 1996

Associates in Industrial Technology

Ogeechee Technical College 2000

Certification in Leadership and Business Skills

Georgia Southern University 2002

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