Customer Service Medical

Sabrina O. Coleman

**** ********** ** . ********, ** 95206

Phone: 209-***-**** . Email: abht1p@r.postjobfree.com

PROFESSIONAL QUALIFICATIONS

. Five years+ professional office experience with exemplary customer

service and

. Medical Terminology course completion (4.0 GPA)

. One year medical office (front and back) experience

. Able to deal effectively with patient confidentiality (HIPAA

Certified) and customer interactions

EDUCATION:

San Joaquin Valley College . Salida, CA

Certificate of Completion - Administrative Healthcare Management Program

06/10

Perfect Attendance / 4.0 GPA / Dean's List

Heald Business College . San Jose, CA

Medical Office Administration, Associate of Arts Degree 04 /96

SKILLS & QUALIFICATIONS:

HIPAA Certified Healthcare Management Customer Service

Typing Certificate (45 WPM) Front Office Microsoft Office Software

Coordination

10-Key Medical Records Bookkeeping

Medical Billing (CMS 1500 & UB Medical Terminology Insurance Claims &

04) Verifications

Medical Coding (ICD-9, HCPCS & Medical Laws & Ethics Appointment Coordination

CPT)

PROFESSIONAL EXPERIENCE:

Memorial Medical Center . Modesto, CA

10/10-Present

Ward Clerk-Surgical Department

Enters patient admission and discharge information, assembles and

maintains patient charts,

generates medication administration records, reviews and inputs

physicians orders, answers phone

and patient call system, updates and maintains patient

assignment/communication board,

assists physicians with various clerical duties

West Dermatology . Modesto, CA

05/10-6/10

Medical Front Office Receptionist-(Externship 135 hours)

Answering incoming phone calls from patients, registered new patients,

scheduled appointments & surgeries, medical records, medical insurance

knowledge, closed out banking logs, authorized credit card payments,

entered patients demographics, verified insurance & authorizations

A&D Engineering, Inc. . San Jose, CA 08/05 - 08/09

Medical Customer Service Representative

First point of contact for medical dealers, assisted with product

purchases, supported three National Sales Managers, processed purchase

orders, authorized credit cards purchases, maintained customer database,

updated and maintained medical manual

Triad Family Services . Manteca, CA

02/03 - 02/05

Foster Parent & International Travel

REFERENCES AVAILABLE UPON REQUEST

"Sabrina is a good communicator, team player and organized.

She will be successful in her new career." Donna Gunter CST, West

Dermatology

Contact this candidate