Customer Service Quality Control

(Carrie Hamaker

*** **** ***** ***** ******* AL *5043

Phone: 205-***-****

E-mail: *************@***.***

Objectives

To obtain a position in the mortgage lending business where I can

utilize my current skills and abilities while continuing to learn and

grow as a mortgage banker.

Experience

President, Owner (July 15 2010 to Present)

Expert Mortgage Services Inc (Birmingham AL)

President of residential mortgage consulting and outsourcing company.

Licensed Mortgage Loan Originator/Broker. Mortgage Operations

outsourcing including underwriting, processing, closing, quality control

and compliance consulting.

Mortgage Operations Manager/Vice President (March 2005 - July 2010)

Superior Bank (Birmingham AL)

Supervise daily operations of mortgage processing, underwriting, and

closing. Wholesale and Retail Lending Operations Management. Wholesale

account relationship management. Implement procedural modifications and

revisions to comply with regulatory and or company policy changes.

Analyze mortgage loan data reports from compliance, QC, and investors

for necessary corrective action. Communicate all policy and procedural

updates and changes with operations staff. Manage portfolio loan

customer service and loss mitigation. Mortgage Loan System

Administrator. Underwrite and close loans as needed. DE and VA LAPP

certified.

Mortgage Processor, Closer (August 2004-March 2005)

First National Bank of Gillette (Gillette WY)

Conventional, FHA, and VA mortgage processing and closing package

preparation. Shipping and Post Closing follow up work for best efforts

correspondent lending execution.

Closer/Processor/Trainer/Underwriter (Nov. 2002-July 2004)

SouthTrust Mortgage-Wholesale Lending (Birmingham AL)

Mortgage loan processing, underwriting and closing. Package preparation

for wholesale lending, closing supervision, loan funding. Processing

and customer service for Wholesale Mortgage Brokers. Trained new

wholesale lending operations branch staff in company policy, process and

procedure.

Skills

MORVISION, CALYX POINT, MORTGAGE WARE, UNIFI, AS400, ARTA, IDS, ICC,

FREDDIE MAC LP, FANNIE MAE DU, FHA CONNECTION, LOAN ORGINATION, MORTGAGE

UNDERWRITING: CONVENTIONAL, FHA DE, VA LAPP, & USDA, LOAN CLOSING, LOAN

PRICING, EMPLOYEE SUPERVISION, MORTGAGE COMPLIANCE

200*-****-**** CERTIFIED MORTGAGE BANKER - MBAAL

2008 FUTURE LEADER OF MORTGAGE BANKERS ASSOCIATION OF ALABAMA

2009 & 2010 MBAAL SCHOLARSHIP COMMITTEE MEMBER

2010 AL Licensed MLO #LO-52407

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