DVONNA KIENOW

**** ***** ******* *****, #*** (***) 650-

0100

Brandon, FL 33511

abht06@r.postjobfree.com

SUMMARY

Dynamic-Driven Business Analyst, Consultant and Operations Professional

with more than 15 years of demonstrated success in providing leadership to

meet organizational, quality, and efficiency objectives in multiple,

diverse industries. Known for ability to conceptualize and successfully

implement systems for sustained business growth. Proven track record of

building cohesive management teams dedicated to achieving strategic

objectives. Recognized as effective decision maker with integrity, sound

judgment, professionalism and commitment to meeting or exceeding goals.

Operations Management Business Process Develop / Implement

Improvement Procedures

Leadership / Staff Warehouse / Security Distribution Coordinator

Management Management

Inventory Control Project Management Analytical/Creative

Problem Solving

Program Development Instructional Design Training & Development

Business Planning / Goal Testing/Quality Assurance Organizational /

Setting Communication Skills

PROFESSIONAL EXPERIENCE

DOMARI & ASSOCIATES INC., Venice, FL

2010

National Executive search and recruiting firm offering placement services

in Engineering/Manufacturing, Sales/Marketing, Information Technology,

Finance and Medical/Healthcare.

Executive Recruiter

. Recruited and placed candidates in Finance, Information Technology and

Healthcare industry groups improving productivity.

. Researched and developed methods for recruitment, resulting in

streamlined, consistent approach to employers and candidates.

. Developed professional relationships with clients/customers and provided

exceptional service through direct communications, responsiveness, and

establishing trust.

QAD, INC., Santa Barbara, CA

2005 - 2009

$262 million provider of enterprise software applications, professional

services and support of manufacturing companies in automotive, consumer

products, high technology, food and beverage, industrial products and life

sciences markets.

Sr Global Services Consultant

. Modified, test, and corrected existing computer applications and programs

for multiple industry groups, resulting in more effective, user friendly

programs which increased production by 71%.

. Managed, developed and directed Enterprise projects to identify and

assign tasks to improve processes and procedures by 41% and increase

profitability by 27%.

. Lead classroom and hands-on training to provide support concerning unique

ERP software that accelerated Enterprise processing from six months to

two weeks.

D TECH

2010 - Present

Contracting Consultant

2004 - 2005

. Developed and administrator of Enterprise project database to identify

and assign tasks for creation of master data to improve processes by 17%.

. Led and managed multiple lean manufacturing projects that improved the

workflow 27%, reduced cycle time 35%, and increased profitability

26%throughout the Enterprise.

. Coordinated problem resolution related to technical, business, financial

applications and networking operations to all organizational units

resulting in 61% increase in throughput.

DAKOTA GROWERS PASTA COMPANY INC., Carrington, ND

1997 - 2004

$280 million durum wheat milling and pasta production facility with a

capacity to grind 12 million bushels of grain and to manufacture

approximately 500 million pounds of pasta.

Dvonna Kienow Page 2

Enterprise Application Specialist

2003 - 2004

. Researched, maintained and customized EDI and ECommerce Applications and

experienced in mapping with the

following X12 Transaction sets: 210, 404, 810, 812, 850, 855, 856, 875,

880, 940, 944, 945 and 997.

. Contributor with Web design (both Webspeed and Perl/CGI) and deployment

of event auditing data which increased productivity by 67% for business

ERP and EDI transactions.

. Created and refined backup protocols to ensure data and network integrity

for 24-hour disaster recovery in the event of network downtime and/or

building destruction.

Business Process Analyst

1998 - 2003

. Managed, developed and implemented training programs to improve quality

and reliability of computer products with emphasis on Financial,

Purchasing and Manufacturing principles to assist in reduction of

employee turnover by 24%.

. Directed Vice Presidents, Managers and staff in solving business problems

and achieving objectives though business and systems analysis which

resulted in promotion to Enterprise Application Specialist.

. Established, documented and updated procedures for recovering losses and

backup equipment, resulting in 32% more protected, stable hardware and

software environment.

. Developed, documented and maintained IT projects related to best

practices, designing staff assignments, establishing work priorities and

evaluating cost and time requirements for all aspects of the

organization.

Accounts Payable Manager

1997 - 1998

. Supervised accounting administration to ensure profitability of business

through analyzing financial statements and reports.

. Reviewed and approved direct and indirect expenses and offered

recommendations for improved control and changes to Directors.

. Demonstrated interpersonal skills, presentation ability, and effective

use of teaching and training methods for instruction of technology

throughout the enterprise.

. Developed, trained and supervised performance of daily activities for

accounting personnel resulting in a stable, high performance work group

that consistently exceeded Enterprise goals by 14% resulting in promotion

to IT Business Process Analyst and Implementation Team.

WOLD ENGINEERING, P.C., Bottineau, ND

1993 - 1997

Business Manager

. Supervised office administration and record keeping increasing

profitability by 28% of business through analyzing financial statements

and quarterly reports.

. Formulated and revised corporate personnel policies and procedures to

assure compliance with Equal Employment Opportunity and other legal

requirements.

. Reviewed all direct and indirect expenses and offered recommendations for

improved control and changes to Directors.

. Trained, developed and supervised performance of daily activities for

office personnel resulting in a stable, high performance work group that

consistently exceeded goals.

PRIOR EXPERIENCE

Presentation Medical Center, Rolla, ND South Dakota Student

Loan Corporation, Aberdeen, SD

Purchasing Director Collector

Paulbeck's SUPERVALU, International Falls, MN First State Bank,

Miller, SD

Personnel Director Bookkeeper/Teller

EDUCATION - TRAINING - HONORS

Bachelor of Science in Business with emphasis on Computer Science,

Marketing and Management

Associate of Arts in Electronic Data Processing - Northern State University

- Aberdeen, SD

QAD MFG/PRO Implementation Trainer QAD Enterprise Financials Trainer

QAD MFG/PRO EDI / ECommerce Training QAD MFG/PRO Trainer Certification

Haverhill Home Staging and Redesign America Management Association Train

Training the Trainer

Langevin Instructional Design & Sterling Commerce EDI/ECommerce

Training Needs Analysis Training

NW Minnesota Initiative Fund Leadership Collector of the Year for SD Student

Training Loan Corporation

Grantmanship Center Professional Grant Florida Real Estate Sales Associate

writing Training Training

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