Jennifer Grossman

**** ******** **** *****

Phelan, CA 92371

P.O. Box 721703

Pinon Hills, CA 92372

Cellular 661-435-

0238

Home 760-***-****

Summary

I am a hard working, dedicated employee looking for a rewarding career with

a reputable organization that will enable me to utilize the skills and

knowledge gained through my extensive work history so that I can be a great

asset to my employer. I have over 17 years of experience in the

administrative/clerical field with a primary focus in the healthcare

industry and on customer service. I work well in a team environment as well

as independently, am easily adaptable, able to multi-task with great

attention to detail and maintain a positive attitude while doing so. These

strengths helped me to achieve success with progressively higher

responsibility, particularly during my nearly 11 years at Blue Cross of

California.

Experience

Servpro of Santa Clarita, Palmdale/Acton and Lancaster, CA Oct. 2008 to

Jan. 2010.

Accounting Clerk

Schedule service calls with private clients and insurance

companies. Review paperwork and photos submitted by

technicians for accuracy in order to submit to insurance

carriers for payment. Assist with accounts receivables

and payables. Order office supplies as needed.

Henry Mayo Newhall Memorial Hospital, Valencia, CA Mar. 2007 to Oct.

2008

Data Analyst/Administrative Assistant

Assist Director of Quality/Medical Staff Services with scheduling of

meetings, making travel arrangements, keeping calendar, preparing meeting

agendas, taking minutes. Responsible for updating and maintaining all

hospital wide policies and procedures. Work closely with Performance

Improvement Coordinators and Risk Management in collecting data and

inputting into our database. Handle all accounts payable for Quality

Resource Management Department and Medical Staff Services.

Sage Staffing, Valencia, CA Sept. 2006 to Jan. 2007

Finance Clerk

Input daily provider billing information, performed various clerical duties

as needed.

U.S. Healthworks, Valencia, CA Jul. 2005 to Jul. 2006

Cash Applications Auditor

Responsible for researching payment histories and identifying

overpayments/duplicate payments and processing refunds accordingly.

Blue Cross of California, Woodland Hills, CA Oct. 1994 to Mar 2005

Data Entry, Customer Service Rep, Claims Examiner, Membership/Premium

Specialist

Employed for nearly 11 years with many promotions during my career. These

promotions allowed me to experience every aspect of the large group claims

department while maintaining the above roles. As a Data Entry Keyer, I was

responsible for accurately and quickly inputting data received on UB92 and

HICFA claim forms. Customer Service Rep duties included answering inbound

member and provider calls to explain medical benefits and provide claim

status. As a Claims Examiner, I reviewed each incoming claim and either

processed or denied based on contract benefits. Finally, as

Membership/Premium Specialist, I was responsible for maintaining member

eligibility and billing records and performed monthly audits to locate

discrepancies in payments received.

All Phase Electrical Systems, Van Nuys, CA May 1993 to Oct. 1994

Office Manager

Managed small electrician's office which entailed scheduling appointments,

filing, handling incoming mail, accounts receivable/collections, invoicing

and billing and preparing job bids.

Gavrieli Plastics, North Hollywood, CA Oct. 1992 to May 1993

General Office/Sales

Handled all filing, typing, incoming phone calls, billing, light

collections and counter sales.

Education

Verdugo Hills High School, Tujunga, California June 1992

H.S. Diploma received

Additional Skills

* Typing speed of 90-100 wpm, 10 key by touch

* Microsoft Word, Outlook, Excel, PowerPoint, QuickBooks, AS400, Xactimate,

ManagER

Contact this candidate