Project Manager Customer Service
Resume:
Nestor Menjivar
Austin, Texas 78717
abhszl@r.postjobfree.com
EXECUTIVE OVERVIEW:
* Experienced and skilled hands on manager, with a history of building
strong teams
* AMA trained in management and project management
* Superb customer service and people skills.
* Nationwide and international project implementation experience
* Well-developed analytical skills for researching, developing, and
implementing solutions
* Experienced in training small groups and developing training programs
* Fully Bilingual in English/Spanish
SUMMARY OF EXPERIENCE:
o Over ten years of project management experience
o Over twenty years of information technology experience
o Experience in managing projects with traditional or extreme (iterative)
project management methodology
o Experience managing budgets varying sizes, from hundreds of thousands to
multi-million dollars
o Experience working with grants including writing them, being a reader,
managing them and writing reports
o Experienced in the for profit and non-profit sectors
PROFESSIONAL EXPERIENCE:
Association of Texas Professional Educators (ATPE) Tech Director/Lead
Project mgr August 2005 to November 2010
Manage and direct the Technology department for a statewide association
with over 110,000 members. This involves managing network operations,
application development, web operations, and data processing as well
leading key technology initiatives. This also entailed being the lead
project manager in numerous implementations:
- Led the redesign of web sites and migration to .NET technologies for
our sites which house a collection of over 1,000 pages and use a wide
variety of technology (video, surveys, ecommerce, secure member areas,
secure communications)
- Lead PM in the development of a new membership database using MS SQL,
MS CRM, ASP.NET, JavaScript, Scribe
- Lead PM in the implementation & migration to Dynamics GP with dynamic
two-way functionality into CRM & web site
- Deployed a VOIP phone system and re-structured telecom services to
save money and expand functionality
- Architected network infrastructure changes to support the new
technology and provide a more stable and secure environment
American Youthworks (AYW) Technology Director/ Lead Project Mgr
September 2001 to August 2005
Set the technology direction for all programs and the entire institution;
manage the budgets of all technology grants and other monies for activities
that have technology components; develop and manage a technology plan;
manage the Information Technology team
Working with other managers and directors, I led AYW from being an
organization with fledgling technology to a strong organization that leads
their field in technology. As a member of the senior management team, I
led numerous efforts to restructure and improve the organization and
brought in technologies and techniques to make them more efficient and
effective. I also achieved the following:
- Made technology a key asset that American Youthworks has used to
improve and expand their programs.
- Managed budgets and worked with other departments to coordinate
technology expenditures across the organization.
- Lead PM in restructure of local and wide area network.
- Led infrastructure setup for new site including all new cabling,
network equipment, servers, security, phones and desktops.
- Created and implemented technology training to teachers & program
personnel.
- Led the upgrade of telecomm service and phones to VOIP for 2 sites.
- Served on statewide committees to review and approve infrastructure
projects for school districts.
- Provided technology direction and assistance to partner schools and
other non-profit organizations including the Association of Charter
Educators (ACE), the National Council of La Raza (NCLR), and the
Region XIII network of technology directors.
Consulting and contracting work
February 2001 to August 2001
Network consulting and contract project work, which included developing
project scopes, bids, designing architecture and project plans and managing
projects. This also included extensive hands on work on servers, routers,
firewalls and various other equipment.
Cyberplex, Inc. Information Technology Manager
February 2000 to February 2001
Served as key member of the management team and led the IT Support and
Application Development teams in project for this Internet services
company. This included managing project in coordination with other sites
and the international ownership group.
- Managed application development team projects with major external
customers (Dell, 3M, AMD
- Led project to synchronize access and security on multi-site network.
- Developed policies and procedures to address issues such as security,
disaster recovery, network monitoring, procurement and documentation
standards. None of these existed prior to my arrival and were urgently
needed.
- Met with external customers for project initiation, scope definition,
planning and design, and project control reviews.
California Casualty (CCMC) Network Manager
February 1996 to November 1999
Managed the Network Support department with four supervisors, a project
manager, and the Web Master as direct reports. Areas of responsibility
included: LAN and desktop support and administration for all CCMC sites
(14) throughout the country, including systems procurement, setup, and
deployment; WAN support, including routers, Frame relay, ISDN, and Point to
Point lines; Evaluated new technologies and developed deployment plans for
any new implementations; Managed personnel, provided technical guidance,
created technology reports for senior management, managed the departmental
budget.
- Program manager for multi state network project teams implementing
LAN/WAN projects and deploying apps to clients
- Coordinated onsite and offsite disaster recovery project for multi-site
network.
- Coordinated the move of multiple offices containing 500+ systems into one
building, obtaining a functionality ratio of over 97%.
- Led the team on projects to perform audits and develop documentation
monitoring and administrating for 80+ servers.
- Led the project to design and implement the company's first Intranet.
- Managed a five million-dollar budget for personnel, systems procurement,
LAN/WAN operations, operating expenses and technology support contracts.
- Managed a team of 20 including technology department supervisors, network
engineers, project managers, Intranet developers, and hardware and
software technicians.
- Leader of the standards committee, which moved CCMC from a variety of old
hardware and software and an inadequate infrastructure to standardizing
on the technology needed to be productive in a cost conscious manner.
This included projects to change our routers, servers, desktops, and
standardizing on the operating systems and productivity software that ran
on them.
- Worked with human resources to help develop training material for new
technical supervisors and project managers.
- Served on management committee setting policy and direction for projects
and support.
Genencor International Network Administrator/Project Manager
November 1992 to January 1996
Responsible for LAN support and Network administration for the California
office in an environment having Novel NetWare, MS NT. Also functioned as
Lotus Notes team leader for international deployment team and Notes
administrator for local site.
- Project Manager for Lotus Notes team, leading them to implement the Lotus
Notes architecture and infrastructure setup in 5 separate locations, in
the U.S. and Europe. This included personally reinstalling servers and
training the site administrators.
- Provided hardware support for all backend network equipment, servers,
desktops, and peripherals. This included doing product evaluations,
installations, training, and support.
- Provided support for all company software including MS NT server, NetWare
servers, Mac OS, MS Office, cc: Mail, Lotus Notes, accounting, and
various scientific programs.
- Recommended and implemented hardware and software standards, saving the
company more than $500,000. This included developing project plans for
training, data migration, documentation, installations and coordination
of the deployments.
Ernst & Young Systems Administrator
January 1987 to November 1992
Responsible for Internal systems support, security and data integrity.
This included supporting all local systems operations as well as working
with the national team on all local rollouts of hardware and software. In
addition:
- Provided LAN support and troubleshooting to resolve network,
applications, and desktop system problems.
- Programmed special applications and reports
- Trained the local staff in the use of applications
EDUCATION:
. Golden Gate University San Francisco, CA - Information Systems
Management (Undergraduate)
. American Management Association - Completed management and project
management training
. Completed IBM Customer Service training
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