IVAN MARIONI

**** *** ***** ****. #**** Rancho Cucamonga, CA 91739

909-***-**** (cell)

909-***-**** (home)

abhsza@r.postjobfree.com

COLLECTIONS COUNSELOR PROFESSIONAL

Seeking for an opportunity that offers the capacity and utilizes my extensive background in auto, commercial, consumer, mortgage,

secured/unsecured prime/sub-prime Collections, Customer and Members Service field. And contribute to the growth and profitability of the

company. Directly making a positive impact for an organization that encourages learning and growth while servicing with high standards and

core values including Professionalism, Integrity, Commitment and Engagement.

AREAS OF EXPERTISE

Great communication and effective writing skills with the ability to work well in a fast pace diverse environment such as a Call

Center or stand alone Branch with experience on auto and/or manual dialer. Management, Supervisory, Customer Service, Senior

Collections roles held and strong work ethic. With the ability to train, coach, mentor, motivate, cultivate and discipline. Bilingual

English/Spanish and in addition to soft skills other areas of expertise: type 70wpm, recovery, legal, skip tracing, insurance claims,

bankruptcies, collateral booking and settlements. Review, approve and/or refer accounts for loan modifications. Worked with systems

and programs such as Simytar, Accurint, Fast Data, Merlin, Metronet, Dataquick, Enformion, Lexis/Nexis, Mars, CII, Shaw, Tracker,

Coach, Megasis, DMS, RMS, AFS, Itop, XP Windows, SWBC, Pimms, CIV, JimsNet, Caseload, OTS, DMV, Trol, Akcelerant,

Panagon, Avaya, Cisco and Davox dialer phone systems. Knowledgeable of all three major Credit Bureaus/E-Oscar, PC Software:

Database, MS Word, Outlook and Excel.

ACCOMPLISHMENTS

• Reduced Delinquency Portfolio from 4% to 1.3% at ECCU

• Decreased Indirect Lending Delinquency to the lowest percentage and dollars since January of 2009 from $2.6M to $972K

August of the same year at Service Plus Credit Union.

• Won Best Collector for the South Western Region and ranked 3rd place by Money Gram Services in the month of March 2009 at

Wachovia.

• At HSBC won most Valuable Team Player, Best PTP Conversion Rate, most TC/DC and Best Utilization Percentage rate.

• Leading at Fireside Bank managed to maintain consistent low delinquency ranging from first payment default thru pre-charge off

and gained profit surpassing multi payment tiers.

• In December of 2007 at Fireside Bank exceeded goal by saving from charge off $874K from $1.150M potential.

• Named Employee of the Month for August of 2009 by Apple One.

SKILLS

• Credit Union, Banking, Member and Customer Service

• Attorneys/Counsel, Collection Agencies, Dealer, Repossession Companies and Vendor relationship

• Analytical, Technical, Detailed, Interpersonal Relations, Accuracy, Reasoning and Mathematical

• Certified FDCPA, GLBA, State by State knowledge of Collections Law, BSA, OFAC, HIPAA, FCRA AND NFCC

• Payment Negotiation, Time Management, Problem Solving, Organizational, Persuasive, influential and decision making

• Collateral Recovery, Value Projection and Auction Sales

• Small and Civil Legal Claims, Bankruptcy, Replevin, Goverment seizures, Gap, CPI and Skip Claims

• Personnel, Staff Management, Interviewing, Payroll Administration

• Impounds, Liens, Auto Inspections

• Coaching, Developing and Phone Monitoring

• Evictions, Judicial/Non-Judicial, Foreclosures

• Loss Recovery, Gross and Net Charge off Projections

EMPLOYMENT EXPERIENCE

EAGLE COMMUNITY CREDIT UNION

2010-2011

SENIOR RECOVERY SPECIALIST III

Assisted the Collections Manager in overseeing the daily functions and operations of our Collections Department and counseled to ensure

productivity, delinquency and recovery goals we’re met. This includes implementing effective delinquency goals, strategies and follow up

programs for recovery by means of Counseling, Collateral Recovery, Small/Civil Claims, Judgments, Bankruptcies, Reaffirmations,

Foreclosures and Settlements. In addition I also managed consumer portfolios that consisted of Auto, Mortgage, Credit Card, Helocs, LOC and

Personal unsecured loans. I participated in coaching, mentoring and motivating our Collections Department. Monitored inbound/outbound calls,

accounts worked, dollars collected, reviewed operating statistics and call reports to manage/track collection progress. Updated daily goals

board, distributed assignments, reviewed work/notes for quality. Assisted, directed and provided feedback as necessary to Collections

Department Staff. Logged all Repossessions, Bankruptcies, Impounds, Liens, Trustee payments, Sales of Collateral, Value Floor projections,

Small and Civil Claims Calendar and handled escalated calls. Reviewed Collections Department invoicing and/or billing, approved field visits,

skip a pays, due date changes, recommended temporary or permanent loan modifications and prepared foreclosure analysis. Communicated and

maintained vendor relationships that included Attorneys, Repossession Companies, Field and Collection Agencies as well as Superior Court,

Civil and Small Claims personnel. Reviewed total daily dollars collected for delinquency tracking and projection. Fostered and cultivated team

mentality while providing professional, respectful, dependable and quality member service. Maintaining a positive workflow to deliver

productive, positive and profitable results while providing support in all other areas and aspects of the Collections Department as needed.

Performed other duties as assigned.

COUNTY OF SAN BERNARDINO

2009-2010

COLLECTIONS OFFICER

As part of the Treasury Tax Assessor County Central Collections Division serviced the public sector duties and responsibilities included but not

limited to review, assign, organize and enforce judgments for the eleven courts within the San Bernardino County jurisdiction on a manual/auto

dialer managing a caseload of three thousand cases. Reviewed, approved and submitted requests for Employment Development Department,

Earnings Withholding Orders and Tax Interceptions. Also reactivated payment plans, reviewed wage earnings, public assistance and refer cases

to legal department for EWO. Analyzed and filtered all employment verifications, financial statements and collections correspondence for the

team and route to various desks. Reviewed legal and total collected logs to update Collections Board and individual Employee Scorecard on a

daily basis. Handled escalated calls, counseled by phone or personal interaction. Processed payments utilizing automatic system for ACH or

credit card and balanced daily transaction sheet. Fostered and cultivated team mentality while providing professional customer service and

maintaining a positive workflow to deliver productive, positive and profitable results. Offered support in all other areas and aspects of the

Central Collections Division as needed. Performed other duties as assigned.

SERVICE PLUS CREDIT UNION

2009-2009

COLLECTIONS OFFICER(TEMPORARY ASSIGNMENT)

Worked in a stand- alone branch on a temporary assignment responsibilities and duties included but not limited to overseeing Collections

Department while providing excellent service and counseled members by phone and personal interaction. We serviced consumer, auto and

mortgage loans ranging from 10-120 days past due. Processed due date changes, recommended and prepared loan modifications, skip a pays,

repossessions and deferments. Regulated by NCUA and DFI following BSA regulations to ensure guidelines set are followed under the

direction of our Chief Financial Officer. Handled all escalated collection and member service calls for all of our branches routing to the

appropriate department. Delegated, coordinated and monitored for our Collections Support Department. Reviewed and filtered all departmental

documents, invoices, assignments for repossession, notice of intent by mail, field visit and bankruptcy filings. Handled a drawer, balanced,

posted payments, skipped a pay fees and transferred funds between loans and share accounts. Assisted both Branch Managers in other areas as

needed. Heavy payment negotiation and collection by manual dialer utilizing SWBC systems to accept ACH and credit card payments by

phone. Approved field visits and payment arrangements for other branch personnel and dealt with vendors. Managed daily functions and

operations of our Collections Department and reviewed all operating and tracking reports to ensure productivity, delinquency and recovery

goals were met. Implemented effective delinquency strategies and follow up programs for recovery by means of Collateral Recovery,

Small/Civil Claims, Reaffirmations, Foreclosures and Settlements. Also included HELOCS, LOC and Personal unsecured loans. Reviewed

work/notes for quality, assisted, trained, directed and provided feedback as necessary to our Collections Support Staff. Reviewed all Collections

Department invoicing and/or billing, approve field visits, legal matters, extensions, due date changes and recommended temporary or permanent

loan modifications. Filtered all requests for vacation, time off and other personnel employee matters. Communicated and maintained vendor

relationships that include Attorneys, Repossession Companies, Field and Collection Agencies as well as Superior Court, Civil and Small Claims

personnel. Maintained a positive workflow to deliver productive, positive and profitable results while providing support in all other areas and

aspects of the Collections Department as needed. Perform other duties as assigned.

WACHOVIA

2008-2009

LOAN SERVICING COUNSELOR

Worked in a fast pace and diverse call center environment on a temporary assignment responsibilities included but not limited to collect on all

accounts ranging from 30-60 days past due on manual and auto Avaya dialer system. Heavy payment negotiation, skip tracing, due date and

deferments process while providing excellent class service. Assisted Collections Supervisor in all areas as needed with our collections team and

actively conveyed corporate communications to all team members. Mentored and coached 13 team members to ensure high levels of

productivity while followed guidelines set to achieve goals. Received inbound/outbound Spanish calls and directed into other departments as

needed. Updated daily collections productivity report and boards. Handled escalated calls for all team members, ran collection lists and

delegated, monitored individual member prime time productivity and managed own collection list and queue. Performed other duties as

assigned.

HSBC/BENEFICIAL 2008-2008

COLLECTIONS REPRESENTATIVE

Working in a fast pace and diverse Call Center environment on a temporary assignment responsibilities included but not limited to counsel and

collect on all consumer loans ranging from 59-119 days past due on manual and auto Davox dialer system. Heavy payment negotiation and

skip tracing, settlements, reviewed accounts for legal action, hardship or restructure programs. Run daily gap and productivity report that

included gap, NSF and broken arrangements to maximize on prime hours, conversion rate and utilization. Reviewed all wired in payments

report for the team. Mentored and coached team which consisted of 13 employees and assisted in all other areas of Collections Department as

needed. Monitored daily totals collected and directed auto dialer campaigns. Performed other duties as assigned.

FIRESIDE BANK 1999-2008

SENIOR BRANCH COLLECTOR

Responsibilities included but not limited to assist and oversee within our Collections Department that consisted of 12+ team members. I

coordinated, delegated, prepared, participated and monitored in the daily operations of our department. Working for a stand-alone branch and

the call center. Reviewed individual productivity that included payment negotiations on loans ranging from first payment default thru charge

off, skip tracing, liens, impounds, field calls, inspections, insurance claims, repossessions, legal, bankruptcies, recoveries, gross and net charge

off. Reviewed daily operating statistics and call reports to monitor levels of productivity. In addition I also collaborated with the implementation

of our “10 step call model” to accomplish higher levels of productivity. Handled escalated calls, counseled, customer complaints, field visits

and reviewed collections billing. Interviewed applicants, recommended hiring, conducted employee reviews and disciplinary action. Decreased

collection expenses by $500k, surpassed net charge off goals and attained gain profits. Implemented schedules, reviewed all requests for time

off and distributed assignments to accomplish collective and efficient results.Filtered all Civil matters as well as Loan Modifications and

Troubled Debt Restructures including extensions, skip a pays and assisted during auditing. Monitored loss recovery, gross and net charge off,

repossession inventory and sales of collateral. Recommended new and innovative ideas to maximize productivity and team work while fostering

a harmonious environment. Effectively conveyed policies, regulations, rules to ensure department adhered. Submitted weekly projections that

included gross charge off, recoveries and net charge off. Monitored calls for quality control and coached individually to achieve main common

goals. Performed other duties as assigned.

EDUCATION

ACADEMIA MERCANTIL BANCARIA, MEXICO. 1990-1994

Bachelors of Science

L.A.C.C. 1995-1997

General courses with focus on Business Administration and English

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