Customer Service Human Resources
Resume:
David Ferrer, Jr.
Chicago, Illinois 60622
Home: 773-***-****
Email: abhsz8@r.postjobfree.com
WORK HISTORY
Old Oak Tap, Chicago, IL 09/10 – 11/10
Buss Boy
Second Story Bar, Chicago, IL 05/08-08/10
Barback
Performed all barback duties at a busy downtown/Mag Mile bar.
Chicago Family Health Center, Chicago, IL 01/08-05/08
Patient Service Representative I - Front Desk
Performed various customer service function for the health center operations. Initiated the patient registration/exiting process.
Interviewed all patients prior to appointment to obtain the needed demographics and insurance information. Provided inputs and
updates of all required demographic fields for all new and established patients. Assured that each patient who registered for
services had received a generated encounter form. Received and handled patient payments when functioning in the absence of
the designated cashier. Responsible for cash box and reconciliation of daily cash receipts. Provided the assistance to all patients
regarding the policies and services of CFHC.
Contract Position
Ultimate Staffing, Chicago, IL
Mail Room/Office Support, BFKPN, LLC 03/07-04/07
Human Resource Manager, RACO Steel Company 09/06-11/06
Managed 50+ employees. Responsible for hiring and terminating decisions. Background checks and all details for hiring new
employees. Checked and verified time-cards for all plant employees and reprimanded when needed for tardiness, attendance,
payroll etc. Member of OSHA and all plant security and safety duties. Took care of bonus checks and other perks for employees.
Responsible for personal issues between Union members and company ethics. Met with board and Union members of company
regarding critical issues regarding all aspects of Human Resources.
Troubleshooter, C.H. Robinson Worldwide 06/04-05/06
Working on new and existing issues by opening problems in system and making status phone calls to the carriers/salespeople.
Updating problems in a timely matter. Worked well under pressure and met deadlines within a specified time frame. Provide
customer service to out carriers who have not been paid in a timely manner and ensure that payment would be received on time.
Monitor special carriers who were having a difficult time with providing legible paperwork for their loads. Additional duties
included: assisting the team with indexing, billing, responding to e-mails sent via carrier or branch and worked on special
projects. Other positions held with the department/company: Mail Clerk, Scanner, and Doc Typist & Indexer.
Administrative Support/Filing Clerk
Edelman, Combs & Latturner, LLC 10/03-04/04
Assisted the Firm Partners with all their filing documents. Filed new Consumer Fraud and other related cases with Cook County
Chancery Division, Municipal Court, Appellate Court, Federal Court and Bankruptcy Federal Court on a daily
basis. In-house duties included Managing Copy room and Inventory Supplies among with miscellaneous deliveries and pick-ups
for the partners and/or attorneys.
Contract Positions
Distribution Clerk, Chicago Tribune, Part-Time 02/03-06/03
Foreclosure/Divorce Research Analyst, I.R.C. 04/02-12/02
Docket Clerk, Law Offices of Ira T. Nevel 04/01-09/01
Filing Chancery and Federal Summons and Complaints for Bankruptcy. Prepared and recorded Lis Pendens, Deeds and
Assignments of Mortgage. Called for status of filing in regards evictions filed with Sheriff's Office. Scheduled motions and court
filings in Judge's chambers. Responsible for delinquent water bills on foreclosed homes.
Docket Clerk, Fisher & Fisher and Associates 08/00-04/01
Filing all Chancery and Federal complaint documents. Prepared and recorded Lis Pendens, Deeds and assignments of mortgage.
Scheduled motions and court filings. Court calls along with status checks at Municipal courts.
Law Clerk, Pierce and Associates 10/98-08/00
Processed papers for Foreclosures. Assisted in all major duties for claims on properties. Sent Notice of Foreclosure to all
defendants for all cases which homes are being foreclosed on. Contacted all out-of-county Sheriff Department for billing and paid
them for the firm on a weekly basis.
Bilingual-Spanish/English - read, write and speak
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