Administrative Assistant Office

Cynthia D. Whitlow

*** ******** ****** *********, ** 24740

304-***-**** **************@****.***

U

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Qualifications

Frontier Communications Bluefield, WV

Telephone Company April 2010 - Present

Assignor

Responsibilities: I answer phones, working with Field Technicians, Central Office Technicians and Engineers to solve problems and

initiate changes in computerized databases with facility assignments, cable pair records and customer records. This involves

effective communication skills. My specialty group is Special Circuit assignment where I work daily assignment Service Orders,

wherein we use a specific database called M6 (ASAP) which is also the same program that the Engineer uses to design each

specific circuit. I also work trouble tickets, which involve problem solving skills, including trying to determine what the individual

Professional Skills

• Knowledgeable in office equipment such as computer, scanner, copier, adding machines, cash

register, fax machine, multi-line phone systems, and various printers.

• Well-organized and efficient.

• Self-motivated, assertive and can quickly learn new procedures and methods.

• Strive to maintain a professional demeanor.

• Dependable – can work without supervision; able to follow directions, both oral and written.

• Strive to be meticulous and thorough, as well as prompt, when given an assignment.

• Able to work under pressure and meet deadlines.

Interpersonal and Teamwork Skills

• Work well with a diverse group of people.

• Honest, friendly, excellent communication skills.

• Demonstrate accuracy, and attention to detail.

• Work well in a team environment.

• Committed to assisting others.

• Ability to multi-task

customer’s problem is that is causing their phone and/or feature(s) not to work and what the solution to that problem is, including

EMPLOYMENT

switch work/i.e. programming. I then contact the customer and test that particular problem with them to ensure that it has been

solved and that the customer is satisfied with the outcome. There are other functions to this job, but these are the main functions

that I perform on a daily basis.

Cynthia D. Whitlow

EMPLOYMENT (continued) pg. 2

Sexton Services Princeton, WV

David and Lisa Sexton, Owners March 2009 - March 2010

Sign/Outdoor Advertising Company

Administrative Assistant

Responsibilities: Using the program Quick Books, I prepared and entered quotes, invoices, payments, deposits and cash receipts

as instructed. I typed letters or other reports, as needed, per supervisors, and prepared daily mailings and deposits. I also answer

phone lines when needed. There are various other tasks that I helped with when necessary, in other departments such as graphic

art and photography editing using the programs Vinyl Cut, Adobe Illustrator, Adobe Photoshop and Corel Draw.

Sexton Services Princeton, WV

David and Lisa Sexton, Owners February 2001 - September 2003

Graphic Design and Administrative Assistant

Sign/ Outdoor Advertising Company

Responsibilities: Graphic Design – I designed signs, decals and billboards of various styles and sizes. I prepared customized client

presentation packages, complete with layouts, proposals and follow-ups. I also had receptionist duties when the receptionist was

away. I answered phones (multiple lines), and I greeted clients in the office and met with clients at on-site locations when

necessary.

Concord University Athens, WV

Office of Financial Aid - Patricia Harmon, Supervisor May 1999 - December 2000

Administrative Assistant/ Receptionist

Responsibilities: I answered multiple phone lines and directed calls to various individuals within the department as well as other

departments on campus. I filed student records and retrieved records from the admissions office. I had daily contact with parents

and students who were applying and/or receiving financial aid in the form of grants, scholarships and loans. I spoke with lenders

and grant offices as well as scholarship donors and recipients, so that the rewards and reward letters would be directed to the

proper places. I took dictation from the Director of my department and typed letters as directed. I prepared expense reports for the

Director and Assistant Director of my department as well as for the Vice President and Dean of Admissions. I sorted and prepared

mailings on a daily basis.

Brown, Edwards & Company Bluefield, WV

Certified Public Accounting Firm January 1999 – May 1999

Receptionist/ Administrative Assistant

(* I was hired on a part-time / temporary basis for the tax season)

Responsibilities: I greeted clients both in person and on the telephone (this company had multiple phone lines) and directed them

to the appropriate accountant (this was a large office complex/ firm with multiple accountants and a large clientele). I performed

various office tasks, such as typing, filing, Xeroxing and entering ledger information into the computer in the program Microsoft

Excel. I delivered and retrieved various information for the accountants and partners, to complete a client’s tax information

portfolio.

Call Management/ Infotel Knoxville, TN

Data Entry February 1995 - July 1998

Responsibilities: I performed transcription, data entry and data transfer using the computer programs "Q&A" and "PC Anywhere".

The contracted work was performed on my home computer for the company, which was, at that time, entitled “Call Management”

who's corporate office was based in the Knoxville area. I was given daily assignments from which I transcribed large amounts of

data and transmitted through FTP to the home office. It was very important that the data entered into the database was both

accurate and precise. I was expected to work, in an unsupervised environment (in my fully operational home office) and, as a

result, became more skilled at typing more rapidly and accurately.

Cynthia D. Whitlow

EMPLOYMENT (continued) pg. 3

Dr. Steve Madison, DDS Sevierville, TN

Dentist Office 1994 - 1995

Receptionist/ Insurance Clerk

(*This was a temporary, part-time position)

Responsibilities: Receptionist, greeted patients both on the phone (multiple phone lines) and in person, filing of patient records and

insurance explanation of benefits, scheduled patient appointments, filed insurance claims, posted payments from patients and

insurance companies, prepared deposits, worked with some collections, sorted and processed mail.

Wilmington Health Associates Wilmington, NC

Medical Records Clerk/ November 1990 - April 1992

Switchboard Operator Backup

Responsibilities: Filed patient records, answered phones, retrieved records for the physicians, filled in as switchboard operator, as

needed, for the entire facility.

Mercer County Courthouse Circuit Clerk's Office Princeton, WV

Wilma Grubb Clerk April 1985 – March 1987

Responsibilities: Typed permanent dockets for legal proceedings, such as divorces, adoptions and criminal cases. Filed various

documents, answered multiple phone lines, retrieved records for attorneys, posted, sorted and processed daily mail, posted child

support payments which was received in our office, assisted with absentee ballot voting, I also filled in as switchboard operator for

the entire facility as needed.

Dr. Mario Cardenas, MD (now deceased) Princeton, WV

Physician’s Assistant, Receptionist and Insurance Clerk January 1984 - April 1995

Responsibilities: Assisted the Physician with patient exams, documented permanent charts, worked as receptionist, greeted

patients, answered phones, and scheduled patient appointments. Collected patient’s payments, filed insurance claims, prepared

bank deposits. (This was a "two person" office as the doctor was semi-retired at the time, therefore I had multiple duties).

Princeton Community Hospital, Medical Records Department Princeton, WV

Medical Records Clerk February 1981 - January 1984

Responsibilities: Filed patient documents, reports and charts. Answered multiple phone lines, retrieved records for the physicians

and various departments as needed. Typed various documents, using computer and word processing programs.

*This is a Confidential Resume, I would ask that you please not contact my current employer as I am considering moving on to a

new job.. I have absolutely nothing to hide, but I want to make sure that if I do not find anything new that is suitable, that things stay

amicable at my current job. I fully intend to give my current employer a full and complete notice if I am able to find other

employment. Thank you.

**Professional and Personal References furnished upon request.

**Just as a personal, final note:

I was formerly married to a full time minister whose job required moving on several occasions. This is the reason why I had various

jobs in different states. I am now in a stable living environment and have been back in the Princeton area since 1998.

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