Manager Quality Assurance
Resume:
Milton Thomas McCary Jr.
Elizabethtown, KY 42701
** ***** ******* ******** ******* Disabled
McKendree University 71 Semester Hrs. / Information Technology
Email: abhsxy@r.postjobfree.com
Home: (270) - 769-0302
Cell: (270) - 872-8049
Work Experience
Accessions Command / Cadet Command (6/1/10 – 8/6/10) Webmaster Tech
Ft. Knox, Kentucky
Supervisor: MAJ Donald Green
- Collect, input, process and distribute information in a busy office setting.
- Operate Windows operating systems and the Microsoft Office Software package, (Word, Excel,
Power Point, etc.).
- Posted information on the World Wide Web
- Upload and download information on the Web site.
- Perform other office duties and details assigned to include answering phones, taking notes,
during meetings and organizing information for a rapid dissemination to large groups of people.
- Displayed expertise on numerous on the WYSE Thin client and system troubleshooting and
reporting problems to the Information Management Officer.
- Track operations of approximately 1500 personnel on a daily basis keeping the chain of
command informed.
- Prepare and monitored all information, documents and transferred them to a Web based
Knowledge center located on The Army’s Knowledge Online (AKO) a web base knowledge
sharing tool.
- Daily operations with the Tactical Operations Center personnel to include all personnel had
access to AKO to disseminate and read all posted information pertaining to the training.
- Organize all information and provide it using Web-based Technology was essential to a smooth
transfer of information for 2400 personnel.
- Used HTML for streaming information and providing all personnel access to FOUO
information on the Web base for those needing the access to this information.
The Logistics Company (10/03/08 - 6/22/09) Production Control Lead
FT. Knox, Kentucky
Supervisor: Gary Elias
-Data entry and certified in SAMS-ITDA and SAMS-IE systems.
-Ensured all aspects of Production Control Program and policies for the Project were in
compliance.
-Supervise and monitored 10 personnel to include Training, counseling and time sheets.
-Responsible for the writing of the personnel’s evaluations initial and monthly.
-Train seven personnel on new equipment to include the operation, policies, procedures, desktop
instructions and guidelines for the contract.
-Use of computer systems and programs, Microsoft Word, EXCEL, Power Point, Outlook.
-Advise management on problems affecting the overall charge of customers’ on work being done
on their equipment.
-Coordinate and implemented of policies and procedures for the Production Control Personnel,
which resulted in little to no errors.
-Created and implement checklist for effective processing of jobs, which resulted in personnel
effectiveness and timely manner to get the job done.
-Conduct weekly refresher training on errors found by the Government and what needs to be
done to prevent future errors to all personnel.
-Responded and answered Quality Control discrepancies of all work being processed to ensure
they meet Government standards according to the contract.
-Issued, installed, ordered parts, and storage location and canceling parts for all jobs.
-Customer Service Representative that includes the responsibility and difficult discussions of the
Quality Assurance to ensure the customers were billed correctly.
-Review and answer reports of contract performance to asset degree of compliance with
performance Work Statement and Contract requirements and to identify problem areas.
-Evaluate contract personnel performance against Contract requirements.
-Inspect completed services and projects, notified Contracting Manager, Quality Manager and
contractor personnel of violations and deficiencies noted, particularly in the area of cost, labor
schedule time, and technical performance inadequacy.
-Serve as primary source of information to Contract Manager, Quality Manager and Government
personnel in cost determination and evaluating of cost incurred.
-Recommend changes to increase efficiency of support provided to the customers.
-Conduct meetings with the contractors to discuss performance, resolve problems and negotiate
Performance Work Statement changes.
-Perform analysis to determine contractor quality deficiencies.
-Ensure that the government was not in jeopardy in day-to-day operations and that the
Government’s best interest is represented.
-Compile data on contract performance and prepared recurring and special reports as required.
-Ensure evaluation methods provide adequate review appropriate to the service to include
methods of determining acceptability/non acceptability of performance.
-Ensure adequacy and progress of work concurred with the amount requested, including billing
costs.
-Recommend payment/deduction in response to contract assessment of additional charges.
-Maintain contract files applicable to the functions in accordance with the Army Records
Keeping System and other governing regulations/procedures.
The Logistics Company (12/02/06 - 10/02/08) Production Control Clerk
FT. Knox, Kentucky
Supervisor: Tom Ball
Duties:
-Data entry and certified in the SAMS-ITDA and SAMS-IE systems.
-Responsible for all aspects of Production Control Program and policies for the Project.
-Advise management on problems affecting the overall charge of customers’ work being done on
their equipment.
-Coordinate and implemented of policies for the Production Control Personnel.
-Implement checklist for effective processing for jobs.
-Responsible for Quality Control of all work being processed.
-Responsible for the Quality Assurance of all work to ensure customers were billed correctly.
-Customer Service Representative, which includes the responsibility of the Quality Assurance of
all work for the customers were billed correctly. -Inspect completed services and projects,
notified Contracting Manager, Quality Manager, Government personnel and contractor personnel
of violations and deficiencies noted, particularly in the area of cost, labor schedule time, and
technical performance inadequacy.
-Report to the supervisor in cost determination and evaluating of cost incurred.
-Recommend changes to increase efficiency of support provided to the customers.
-Perform analysis to determine contractor quality deficiencies.
-Ensure that the government was not in jeopardy in day-to-day operations and that the
Government’s best interest is represented.
-Compile data on contract performance and prepared recurring and special reports as required.
-Ensure evaluation methods provide adequate review appropriate to the service to include
methods of determining acceptability/non acceptability of performance.
-Ensure adequacy and progress of work concurred with the amount requested, including billing
costs.
-Recommend payment/deduction in response to contract assessment of additional charges.
-Maintain contract files applicable to the functions in accordance with the Army Records
Keeping System and other governing regulations/procedures.
-Responsible for issuing, installing, ordering, storage locations and canceling parts for all jobs.
Kellogg Brown & Root (3/01/05 - 12/02/06) Production Control Clerk
FT. Knox, Kentucky
Supervisor: Tom Ball
Duties:
-Responsible for all aspects of Production Control Program and policies for the Project.
-Advised management on problems affecting the overall charge of customers’ work being done
on their equipment.
-Coordinate and implemented of policies for the Production Control Personnel.
-Implemented checklist for effective processing for jobs.
-Responsible for Quality Control of all work being processed.
-Responsible for the Quality Assurance of all work to ensure customers were billed correctly.
-Inspect completed services and projects, notified Contracting Manager, Quality Manager and
contractor personnel of violations and deficiencies noted, particularly in the area of cost, labor
schedule time, and technical performance inadequacy.
-Report to the supervisor in cost determination and evaluating of cost incurred.
-Recommend changes to increase efficiency of support provided to the customers.
-Perform analysis to determine contractor quality deficiencies.
-Customer Service Representative, which includes the responsibility of the Quality Assurance of
all work for the customers were billed correctly. -Ensure that the government was not in jeopardy
in day-to-day operations and that the Government’s best interest is represented.
-Compile data on contract performance and prepared recurring and special reports as required.
-Ensure evaluation methods provide adequate review appropriate to the service to include
methods of determining acceptability/non acceptability of performance.
-Ensure adequacy and progress of work concurred with the amount requested, including billing
costs.
-Recommend payment/deduction in response to contract assessment of additional charges.
-Maintain contract files applicable to the functions in accordance with the Army and other
governing regulations/procedures.
-Analysts review various documents and prepare reports
-Draft correspondence for review, approval, and signature of authorized government officials
-Implement policy and procedural guidance
-Make adjudication decisions
-Execute processes following prescribed instructions and checklists
-Use judgment to escalate issues to management when necessary
-Analysts interface with multiple customers via email, phone, and in person
Kellogg Brown & Root (9/01/04 - 3/01/05) General Clerk III for Contract Manager
FT. Knox, Kentucky
Supervisor: Rick Catinini
Duties:
-Extract data from a variety of feeder reports and post to established register or other records for
the Government.
-Made, extended, and total computations which included adding, subtracting and computing total
man hours worked, leave man hours, overtime man hours, units produced loaned and borrowed
man hours, pats and supply data, administrative duties.
-Maintain adequate stock of office supplies and blank forms to include ordering, and delivery for
use by personnel of office.
-Consolidate requirements and periodically initiates request of depot property for replenishment
of supplies and forms.
-Referred to supply catalog and previous requisitions for correct nomenclatures, stock number
and prices of items required and refers to allowance table to compute quantity of items
authorized.
-Compose replies to correspondence, memorandum and other inquire, which require the
assembly of information from office files and/or by contacts with operating officials.
-Assisted in the cost/price analysis sufficient to review contract proposals and bids.
-Submit and justified training request in reference to the Federal Acquisition Requirements.
-Prepare summary reports for the Contract Manager on Contractual requirements and activities
for the contract and job related issues completed or pending.
-Maintain an activity log to record, control and maintain accountability of all transactions to and
from the Contract Manager and the Government.
-Maintain, distribute and kept the office Modifications to the Contract and the Contract up to
date.
-Perform inspections on all functional area managers Contract Book for completeness.
-Create presentations for the Project Manager and the Contract Manager on Power Point.
-Maintain and reviewed all Contract Data Requirement Listings reports and files in accordance
with FAR and DFAR references on Excel spread sheets.
-Establish and maintained office files according to subject matter, chronological and numerical
sequence making additions, deletions and cross reference of material as required.
-Maintain correspondence log from the Contract manager and the Government.
-Analysts review various documents and prepare reports
-Draft correspondence for review, approval, and signature of authorized government officials
-Implement policy and procedural guidance
-Make adjudication decisions
-Execute processes following prescribed instructions and checklists
-Use judgment to escalate issues to management when necessary
-Analysts interface with multiple customers via email, phone, and in person
TESCO (9/01/01 - 9/01/03) Test Plans Analysis
FT. Hood, Texas / FT. Lewis, Washington / FT. Knox, Kentucky
Supervisor: Michael Dunnigan
Duties:
-Data entry and data collection
-Performance Quality Control level 1,2 and 3 for the Government.
-Responsible for the oversight, coordination and synchronization of the test planning efforts, test
integration of contractor and government engineering, developmental and operational tests.
-Trained over 500 personnel for the evaluation of the test to include the use of the laptops,
programs and military training to be familiar with the equipment.
-Coordinated, videotaped test scenario development.
-Conducted Test and Evaluation Team meetings and focused workshops.
-Identified and resolved problems, answers questions and interacted with TECOM and the test
sites and the test sponsors to resolve issues on a routine basis.
-Provided training and program management support to the Subject Matter Experts (SME’S) in
the use of the ADACS (Automated Data Collection System).
-Identified and investigated and resolved anomalies in the data and accomplished the process.
-Coordinated with the Government and contract teams to provide input to the test teams for
changes of performance data collection and processing plans.
-Conducted levels 1,2 and 3 Quality Control process for compatibility, completeness, and
accuracy.
-Assisted in the development of concepts, procedures, and methods for performance data quality
control and reduction.
-Attended scoring conferences with the Government to record scoring data.
-Plan and ensure execution of programs/projects within the Government standards.
-Assess and provide direction for resolution of mission critical problems, policies, and
procedures in accordance with the Government standards.
-Worked with the Government to establish new fundamental concepts and criteria and stimulate
the development of new policies, methodologies, and techniques.
-File and Maintain the Test and Evaluation information, which is stored both as hard copy and
electronically.
-Advised and coordinated resolutions to problems with the workings and the networking of the
equipment by the data collections and reporting to the Government such as ASAS, AFATDS,
EPLRS, ISYSCON, ATM Switches, to include loading equipment with COMSEC.
-Conducted computer snapshots of the problems of the equipment down loaded and evaluated
and reported to the Government for the proper resolution.
-Draft correspondence for review, approval, and signature of authorized government officials
-Implement policy and procedural guidance
-Make adjudication decisions
-Execute processes following prescribed instructions and checklists
-Use judgment to escalate issues to management when necessary
-Analysts interface with multiple customers via email, phone, and in person
US ARMY (8/03/81 - 8/31/01)
20 Years Retired Military Veteran
Duties:
-Supervisor of over thirty personnel to include performance, personal, training, administering test
and writing awards.
-Customer Service Representative that includes the responsibility of the Quality Assurance of all
work for the customers were billed correctly.
-Maintained all personal records and ensured the accuracy and completeness of the records to
include the scheduling of the required training and counseling.
-Perform office automation work to include word processing in Microsoft Office, to include
Word, Power Point, Excel and a variety of clerical functions in support of the organizations
missions, personnel and functions.
-Coordinate and schedule personnel training, examinations and test for medical and physical
fitness to include weapons training.
-Serve as a central point of control for the automated data processing of a variety on input/output
of documentation pertaining to operations of the supporting activity.
-Responsible for receiving and processing of a variety of input documentation into the automated
system(s) in order to process, update locations, prepare adjustment actions, research, and prepare
corrections with knowledge of required output results.
-Type, edits, create and prints correspondence, technical reports, organizational material and
justifications, technical notes and similar materiel in accordance with established guidelines and
procedures.
-Operate computer and appropriate software to produce documents, maintain databases, and
procedures in software to execute several different operations.
-The ability to frequently shift rapidly from one assignment to another involving different data
entry procedures, formats and etc.
-Ability to create enters, delete, modify and retrieve data from software applications.
-Produce reports displaying data in required formats.
-Receive and answer routine telephone inquiries or refers to staff members.
-Maintain office and personnel files and/or chronological order.
-Prepare correspondence to internal and external personnel.
-Maintain suspense files to ensure timeliness of actions.
-Maintain service and accountability of over eighty vehicles, wheel and track to include
Maintenance, accountability and serviceability.
-Responsible for the Maintenance, accountability and serviceability of over four hundred pieces
of equipment to include the schedule Maintenance, test, storage and the ordering of parts for
repair.
-Followed up on suspense dates to ensure the required actions and responses are made within the
deadlines.
-Maintain and order office supplies to include the proper storage locations and accountability of
all supplies.
-Conducted physical inventory counts, and investigated discrepancies and assure that the
materiel was properly identified, and in the proper location.
-Project Manager for New Equipment systems being tested, install and entered into the military
to include property accountability and serviceability.
-Test and Evaluation of new equipment being brought into the Army system.
-Unit Movement to include block, brace, tie down, Air load Planner, Air load Equipment
preparation to include stage, load, unload, and preparation of vehicles for transport on truck, rail
and aircraft.
-S-3 Battalion Communications Manager, planned, coordinated, employed, deployed personnel
and equipment and tested voice and data communications, Plans and Operations on associated
equipment.
-Senior Radio Supervisor, assisted in installation, employment, maintained, and troubleshot
signal support equipment systems and terminal devices.
-Train new enlisted soldiers and Officers in the duties and responsibilities of new equipment
systems.
-Responsible for the accountability, maintenance, serviceability and prevented maintenance of
Millions of dollars of equipment and vehicles.
-Train and instruct personnel in Hazards Material to include shipping, handling and Hazard
communications.
-Administer, evaluate and test personnel on physical abilities and knowledge skills of
performance.
-COMSEC custodian for Battalion
-Supervise and coordinate Rail, Air and Road operations with zero safety incidents.
-Planned and coordinated over one hundred CINCHAWK missions for the Commander in Chief,
United States Forces Korea.
-General Labor, indoor and outdoor, assembly, custodial, sweep, mop, buff, wax, lift over fifty
pounds, operate machinery, indoor and outdoor machinery.
-Administrative and clerical duties, records keeping and filing, security watch, General Clerk,
answering phone, transferring calls and conference calls, faxing and emailing, operating
calculating machines.
Education
College
McKendree University
Degree; in progress – Information Technology
GPA: 3.6 Semester Hours 75
Additional Information:
Certified SAM-IE and SAMS-ITDA
Certificate of Training Common Task Instructor Course September 2003
Certificate of Training Performance Quality Control Analysis Course September 2003
Certificate of Training RAM 200 Data Collection Program Course October 2001
Certificate of Completion Enhanced Position Location Reporting System (EPLRS) Course
January 2000
Certificate of Training Asynchronous Transfer Mode (ATMS) Manager Course March 2000
Certificate of Completion HP Open View / Cisco Works Course April 2000
Certificate of Training Integrated System Control (ISYSCON) Network Planner Course May
2000
Certificate of Training Integrated System Control (ISYSCON) Staff User’s Course June 2000
Certificate of Training Integrated System Control (ISYSCON) Troubleshooting Course June
2000
Certificate of Training Standard Army Training System Course July 1998
Certificate of Training Transportation of Hazardous Materials Course October 1997
Certificate of Training Unit Movement Course August 1998
Certificate of Training Hazard Communications (HAZCOM) Course February 1998
Certificate of Training Standardized COMSEC Custodian Course July 1997
Certificate of Training Air Mobility Command - Airlift Load Planner’s Course October 1998
Certificate of Training Air Mobility Command - Equipment Preparation Course October 1998
Certificate of Training Advanced Communications Technology Satellite (ACTS) Course April
1996
Certificate of Training Tactical Communications (31U) Sustainment Course December 1994
Certificate of Training MCS Sustainment Course March 1994
Certificate of Completion PLL / Log74 Course February 1989
Certificate of Completion TAMMS July 1986
Certificate of Completion Trisponder Radio location System Course February 1984
Certificate of Completion HYDROSCAN System Course December 1983
Additional Skill Identifier Assigned to MOS (T1) November 1999
References:
Gary Elias
Kimberly Hogue
Thoma Perry
Debra Hare
Major Donald Green
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