Management Customer

Resume

Sushant KC

045*******

***********@*****.***

*/** ******* ******, *********, Brisbane

Objective

To achieve a management experience in an organization that offers the

recognition and opportunity to grow with it.

Education

Master in International Tourism and November 2013-June

2014

Hospitality Management

James Cook University, Brisbane.

Master in Business Administration-Marketing July 2012-October

2013

James Cook University, Brisbane.

Experience

Management in Cactus Jack Tex-Mex Bar and Grill.

. Proactive approach to customer and their needs.

. Work at tills with bills and payments and closing counter.

. Welcome customer and make sure they are comfortable throughout

their time in restaurant

. Look after the needs of customers, staffs and solve all

enquires.

. Help manager to delegate task and make rosters.

. Coordinate the activities of kitchen and wait staff.

. Guide wait staff and work along with them in floor during busy

hours.

. Manage diverse staff with different abilities.

. Deal with customer complaints, feedback and take proper action

accordingly.

. Manage stock, order supplies timely and as per daily and

weekend's consumption.

. Ensured optimal satisfaction of guests and staff

. Work long hours from morning to late night covering sick calls.

. Participated with managers and supervisor to develop strategies.

PERSONAL STRENGTH:

. Self-motivated, energetic, tolerant and flexible to different

situations.

. Problem analysis and solving, decision making and planning

skills.

. Analytical, accurate and attentive for excellent customer

service.

. People organization and management skills.

Contact this candidate