Customer Service Sales

M E ETA SING H

**** **** **** * **** San Jose CA 95121 925-***-**** **********@*******.***

SUM MARY

H ighly creative and result oriented human resources professional with a strong drive to

cultivate the necessary skills to thrive in a demanding and supportive business environment.

E ffective communicator, leader, and problem solver who builds teamwork and possesses the

i nitiative to meet the demands of ambitious human resource objectives

PROFESSIONAL EXPER I ENCE

B ANK OF AMER ICA CA, 2008 – PRESENT

S taffing – Recruiting Coordinator (Feb 2009 – P resent): Responsible for

f ull life cycle recruitment and in terviewing of candidates to identify qualified

candidates based on skills, knowledge, and experience, negotiated job offers,

i ncluding salary, and benefits

• Implement cost effective sourcing strategies for identifying high quality

t alent in response to staffing at all levels

• Reworked new hire orientation program to include HR information and

company resources

• Build and sustain a network of potential applicants. Responsible for

sourcing, recruiting and screening qualified candidates from external

& i nternal sources

• Balanced both sales and recruiting aspects of business

• Worked closely with various recruiters assigned to banking centers at

d ifferent locations to determine branch needs and identify r ight pool of

candidates specific to each job family

• Qualify existing profiles to ensure they accurately describe selection

requirements

• Maintain all statistical data associated with the recruitment of open

positions ensuring t imely and accurate information processing

• Conduct the interview and selection process, partnering with the

h i ring managers and other interviewers to define interview strategy

and frame offer packages

• Prepare recruitment and selection materials as well as application

packets and new employee orientation packets. Distribute application

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packets to applicants and assist with routine recruitment related

questions

• Assisted with implementing major staffing ini tiatives

• Assisted in the coordination of other recrui ting activities as needed –

p roviding candidate qualifiers and status in a weekly report, identify

opportunities for improving candidate experience, coordinate post-

interview materials

Teller (May 2008 – Feb 2009): P rovide excellent customer service in completing transactions

efficiently and in a friendly, professional manner. Balance cash drawer and teller t ransactions

w ithin established guidelines. Perform cash handling functions in an accurate and secure

manner for receiving, receipting and processing of payments. Balance ATM, process night drop,

balance negotiable instruments, process returned mail, balance credit card machine, and

monitor lobby rate sheets and brochures

• Contributed to the branch's sales goals by recognizing sales and referral opportunities

and effectively referring customers; assisted in the development of marketing

strategies and all branch sales activities

• Recognized as top performer in credit card sales in the market

• Went out of the way to help customers in whichever way possible – rewarded several

t imes by the market for exceptional customer service

• Received top performing teller award in the region

• Worked closely with the personal bankers to gain insight into various selling

techniques and learn the business tactics. Worked on opening/closing customer

accounts, building strong relations with existing & new customers

• Developed scripts for tellers to refer different products and constantly trained tellers at

various locations to achieve their daily goals

PARK ROYALE SUPERCEN TER, San Rafael, CA (June 2007 – May

2008)

H R/ Marketing Associate

• Assisted managers with hiring procedures, screening of candidates, coordinating

i nterviews and orienting. Recruited and selected employees, developed job

descriptions, performed inductions

• Assisted in Compensation, Benefits and Payroll functions, which included the Job

A nalysis, Salary Administration, Employee Payroll and Personnel Records sections

• Assisted the f loor manager in developing various t raining programs for Sales Team

• Establish and maintain computer records, including recruitment files and tests,

general files and other information on sick leave, payroll, vacation pay, attendance

cards, and hourly time records; maintain confidential employee information and

records

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• Assisted in introducing the concept of online marketing with regional and

potentially national focus. Outlined marketing plan for Internet sales campaign in

conjunction with area cable television and radio spots. Worked on the design of

weekly promotional advertisements. Determined target markets. Conducted

market surveys to determine market penetration

• Assisted the Sales Manager in setting up the In ternet Sales Dept., Researched the

market to set up tools for managing In ternet customers, Worked on the website

design for updating Inventory in stock, Conducted customer survey’s to achieve

100% customer satisfaction, Prepared Customer F& I Reports

E DUCAT ION

Symbiosis School of Business, India

M asters of Business Administration (Human Resources), May 2005

K NC – Delhi University, Delhi, India

Bachelors in Business Administration (March 2000)

N ational I nstitute of Information Technology (N I I T), Delhi, I ndia

Graduate Diploma of Information Technology (April 2000)

S TRENGTHS

Proficient in MS Office, MS Excel, MS Word

People person - enjoy interacting & building relationships

Comprehensive understanding of HR laws

Excellent written, interpersonal and oral communications skills

Remarkable ability to maintain a high level of confidentiality with employee information

Outstanding ability to prioritize tasks and engage other company contacts appropriately

Goal oriented with strong initiative and sense of urgency

ACH IEVE MENTS

Awarded for being top performing teller in the region (exceeded credit card referrals)

Know, Act & Care Award – exceptional customer service

Recognized as a team player

R EFERENCES

Available upon request

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