Customer Service Sales
Resume:
Richard Ruben
Shoreline, WA **155
abhssp@r.postjobfree.com
Skills and Abilities
*People Management Skills *Organizational Skills
*Problem Solving *Effective Listening *Coaching
*Sales Ability *Reliability *Customer Service
*Multitasking *Personal Communication Skills
*Problem Solving * Team Work Skills
Objective
Obtain a position as a team-player in a people-oriented organization
where I can maximize my customer-service experience in a challenging
environment to achieve the corporate goals.
Education
1987 Western Washington University Bellingham WA
Bachelor of Arts Degree in Education/Human Services
Received my Bachelor of Arts degree in human services
through the school of education.
I studied all aspects of running a non-profit organization
including: case management, counseling theory, fund raising
strategy, and office organizational skills.
Work Experience
7/2005 to 11/2009 Tiny's Coney Dogs, Bellingham WA
Ownership and Retail Sales
Responsibilities: The daily management and retail operation of a outdoor
food cart.
Duties: Inventory management, sales and customer service, business strategy
and promotions, daily analysis of profit and
loss statements, employee hiring and scheduling.
9/2007 to 04/2009 Results Bellingham, Bellingham WA
Quality Assurance Analyst, WellCare Health Plans
Responsibilities: The analysis and compilation of customer service quality
data for a inbound call center.
Duties: Multitask training, coaching, and motivating customer service
representatives
to maintain quality scores. training of management and employees on
quality
procedures and updates within Medicare and Medicaid guidelines, compilation
and
analysis of quality data reports.
11/2006 to 07/2007 Checkmate Pawn, Bellingham, WA
Loan Officer and Retail Sales
Responsibilities: Processing short term, payday loans and merchandise
sales.
Duties: Loan and payment processing, merchandise preparation and sales,
Ebay preparation, marketing, and shipping, balancing of multiple cash and
loan receipts,
retail and stockroom presentation, and maintenance.
9/2005 to 10/2006 Schwan's Home Services, Bellingham WA
Customer Service Manager, Route sales
Responsibilities: Route management of frozen food sales and delivery to
regular
household and retail customers.
Duties: Commission sales and completion of orders and deliveries to
customers
homes and businesses.
High level of customer service interaction, acquisition of new customers
through
business promotion,
processing of orders using a hand held computer system with a Windows
operation base,
reconciling of daily route receipts.
02/2004 to 07/2005 Petco, Bellingham WA
Pet Groomer
Responsibilities: Processing and Sales of pet grooming services.
Duties: Scheduling, Assessing customer's grooming needs, bathing and
grooming of pets, merchandise sales, and salon maintenance.
6/1982 to 10/2003 Sears Roebuck, Bellingham WA
Sales Consultant, Commission Sales
Responsibilities: Customer service and commission sales of multiple
merchandise lines.
Duties: All aspects of the selling transaction including; assessing
customer needs,
sales of merchandise and add on service agreements,
processing and scheduling delivery of orders, cust
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